IBM TotalStorage 200 Installation And User Manual page 43

Getting help online: www.ibm.com/storage/support/nas
Here you can visit a support page that is specific to your hardware, complete with
FAQs, parts information, technical hints and tips, technical publications, and
downloadable files, if applicable.
Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM Support Center. Expert technical-support representatives are available to
assist you with questions you might have on the following:
v Setting up your TotalStorage Network Attached Storage appliance
v Arranging for service
v Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased a TotalStorage Network Attached Storage appliance,
you are eligible for IBM up and running support for 90 days after installation. This
service provides assistance for:
v Setting up your TotalStorage Network Attached Storage appliance
v Limited configuration assistance
Please have the following information ready when you call:
v Machine Type and Model
v Serial numbers of your appliance and other components, or your proof of
v Description of the problem
v Exact wording of any error messages
v Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m.
Table 2 provides the telephone numbers.
Table 2. Telephone numbers for warranted help and information
Austria
Belgium - Dutch
Belgium - French
Canada
Denmark
Finland
France
Germany
Ireland
Italy
Luxembourg
Netherlands
1. Response time will vary depending on the number and complexity of incoming calls.
purchase
1
Country
Österreich
Belgie
Belgique
Canada
Danmark
Suomi
France
Deutschland
Ireland
Italia
Luxembourg
Nederland
Number
1-546 585 075
02-717-2504
02-717-2503
1-800-565-3344
03-525-6905
9-22-931805
01-69-32-40-03
069-6654-9003
01-815-9207
02-4827-5003
298-977-5060
020-504-0531
Chapter 4. Solving problems
33