Getting Help, Service, And Information; Service Support - IBM TotalStorage 200 Installation And User Manual

Getting help, service, and information

If you need help, service, technical assistance, or just want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you.
IBM maintains pages on the World Wide Web where you can get information about
IBM products and services and find the latest technical information.
Table 1 lists some of these pages.
Table 1. IBM Web sites for help, services, and information
www.ibm.com
www.ibm.com/storage
www.ibm.com/storage/support/nas
You might also want to visit the Web pages of other companies for information
about other operating systems, software, and accessories. The following are some
other Web sites you might find helpful:
www.tivoli.com
www.cdpi.com
Services available and telephone numbers listed are subject to change without
notice.

Service support

With the original purchase of an IBM hardware product, you have access to
extensive support coverage. During the IBM hardware product warranty period, you
may call the IBM Support Center (1-800-426-7378 in the U.S.) for hardware product
assistance covered under the terms of the IBM hardware warranty. See "Getting
help by telephone" on page 33 for Support Center telephone numbers in other
countries.
The following services are available during the warranty period:
v Problem determination - Trained personnel are available to assist you with
v IBM hardware repair - If the problem is determined to be caused by IBM
v Engineering change management - Occasionally, there might be changes that
Be sure to retain your proof of purchase to obtain warranty service.
Please have the following information ready when you call:
v Machine Type and Model
If you already have run the appliance diagnostic program, or if running the
test does not reveal the problem, have the system serviced.
determining if you have a hardware problem and deciding what action is
necessary to fix the problem.
hardware under warranty, trained service personnel are available to provide the
applicable level of service.
are required after a product has been sold. IBM or your reseller, if authorized by
IBM, will make Engineering Changes (ECs) available that apply to your
hardware.
Main IBM home page
IBM Storage home page
IBM NAS Support home page
Chapter 4. Solving problems
31