Table of Contents
Advertisement
A compatible monitor, keyboard, and mouse may be required for some service
activities.
The following items are not covered:
v Replacement or use of non-IBM parts or nonwarranted IBM parts
v Identification of software problem sources
v Configuration of BIOS as part of an installation or upgrade
v Changes, modifications, or upgrades to device drivers
v Installation and maintenance of network operating systems (NOS)
v Installation and maintenance of application programs
Refer to your IBM hardware warranty for a full explanation of IBM's warranty terms.
Before you call for service
Many computer problems can be solved without outside assistance, by using the
online help or by looking in the online or printed documentation that comes with
your IBM IP Storage. Also, be sure to read the information in any README files
that come with your software.
Your IBM IP Storage comes with documentation that contains troubleshooting
procedures and explanations of error messages. The documentation that comes
with your appliance also contains information about the diagnostic tests you can
perform.
If you receive a POST error code or beep code when you turn on your Network
Attached Server appliance, refer to the POST error-message charts in your
hardware documentation. If you do not receive a POST error code or beep code,
but suspect a hardware problem, refer to the troubleshooting information in your
hardware documentation or run the diagnostic tests.
If you suspect a software problem, consult the documentation (including any
README files) for the operating system or application program.
Getting customer support and service
Purchasing an IBM Network Attached Storage appliance entitles you to standard
help and support during the warranty period. If you need additional support and
services, a wide variety of extended services are available for purchase that
address almost any need.
Getting help online: www.ibm.com/storage/support/nas
Here you can visit a support page that is specific to your hardware, complete with
FAQs, parts information, technical hints and tips, technical publications, and
downloadable files, if applicable.
Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM Support Center. Expert technical-support representatives are available to
assist you with questions you might have on the following:
v Setting up your Network Attached Storage appliance
v Arranging for service
76
IBM TotalStorage IP Storage 200i Storage Unit Installation and User's Guide
Note: All warranted parts contain a 7-character identification in the format IBM
FRU XXXXXXX.
Advertisement
Table of Contents
