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Appendix. Getting information, help, and service
If you need help, service, or technical assistance or want more information about
IBM products, you will find a wide variety of sources available from IBM to assist
you. This section contains information about where to go for additional
information about IBM and IBM products, what to do if you experience a problem
with your system, and whom to call for service, if it is necessary.
Before you call
Before you call, ensure that you take these steps to try to solve the problem
yourself:
v Check all cables to ensure that they are connected.
v Check the power switches to ensure that the system and any optional devices
v Use the troubleshooting information in your system documentation, and use the
v See "Getting help and information from the World Wide Web" on page 58 to
You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the DS Storage Manager online
help or in the documents that are provided with your system and software. The
information that comes with your system also describes the diagnostic tests that
you can perform. Most subsystems, operating systems, and programs come with
information that contains troubleshooting procedures and explanations of error
messages and error codes. If you suspect a software problem, see the information
for the operating system or program.
Using the documentation
Information about your IBM system and preinstalled software, if any, is available
in the documents that come with your system. This includes printed books, online
documents, readme files, and help files. See the troubleshooting information in
your system documentation for instructions for using the diagnostic programs. The
troubleshooting information or diagnostic programs might contain indications that
you will need additional or updated device drivers, or other software.
Finding Storage Manager software, controller firmware, and readme
files
DS Storage Manager software and controller firmware are available on the product
DVD and can also be downloaded from the Web.
Important: Before you install DS Storage Manager software, consult the readme
file. Updated readme files contain the latest device driver versions, firmware levels,
limitations, and other information not found in this document.
1. Go to https://www-947.ibm.com/support/entry/portal/hardware/
© Copyright IBM Corp. 2008, 2015
are turned on.
diagnostic tools that come with your system. Information about diagnostic tools
is in the Problem Determination and Service Guide for your storage subsystem.
access the IBM support websites you can use to check for technical information,
hints, tips, and new device drivers.
system_storage/disk_systems.
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