Troubleshooting - Intelix DIGI-HD-UHR2-R Installation Manual

Copying Display EDID
1. Disconnect the transmitter from the source device.
2. Disconnect the receiver from the display.
3. Connect the transmitter to the destination device via an
HDMI cable.
4. Connect the 5VDC power supply to the transmitter.
5. Press the Copy EDID button. The Status LED will flash and
remain solid. The EDID signals have been copied and
stored.
6. Disconnect the transmitter
installation procedures.
DIGI-HD-UHR2 Transmitter Dip Switch Positions
SW 1 SW 2 Mode
Off Off Read EDID data from displays
Off On 1080p with multi-channel audio
On Off 1080p with stereo audio
On On No function
*The DIGI-HD-UHR2 system must be power cycled for the
changes to take effect.
DIGI-HD-UHR2 Receiver Dip Switch Positions
SW 1 SW 2 Mode
Off Off Normal Operation
Off On Compatibility Mode
On Off Compatibility Mode
On On No function
*The DIGI-HD-UHR2 system must be power cycled for the
changes to take effect.
and repeat normal
8001 Terrace Ave.
Suite #201
Middleton, WI 53562

Troubleshooting

Symptom Possible Solutions
No signal Verify that both ends of the twisted pair
cable use 568B crimp pattern.
Status LED is off
Verify HDMI cables and source and
destination HDMI ports are operational.
No signal Verify the power supplies are connected to
both the send and receive baluns.
Verify the power LEDs on both the send
and receive units are brightly illuminated.
Unusual colors in the Power off the destination device and
video power it back on to force renegotiation.
Unplug and re-plug the HDMI cable from
receive balun to force renegotiation.
No signal Use a shorter run of twisted pair cabling.
Screen is completely Drop the HDMI signal to the next lower
snowy resolution; i.e., decrease resolution from
1080p to 1080i, etc.
Speckling in the video
image Replace the twisted pair cable with a
higher grade twisted pair cable; i.e.,
Occasional signal
replace Cat 5e with Cat 6.
dropouts
Activate compatibility mode.
Video without audio
Speckling in the video If the destination device is incapable of
image displaying the video signal, alter the source
signal; i.e., decrease resolution from 1080p
to 1080i, etc.
Video without audio Change source device to output PCM other
than Bitstream audio
Enable PCM down sampling if supported by
your source device
The Intelix DIGI-HD-UHR2 conforms to HDMI and HDCP specifications.
Intelix does not
guarantee
operation with
devices that do
not conform to
these
specifications.
Distances and
picture quality
may be affected
by cable grade,
cable quality, source and destination equipment, RF and electrical
interference, and cable patches.
Phone: 608-831-0880
Toll-Free: 866-4-MATMIX
Fax: 608-831-1833