CAB HERMES Q2L Assembly Instructions Manual page 24

7 Fault Correction
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Error message
Out of ribbon
Pinch roller open
Printhead open
Printhead too hot
Read error
Remove ribbon
Ribbon ink side
Syntax error
Unknown card
Voltage error
Write error
Table 6
Cause
Out of transfer ribbon
Transfer ribbon melted during printing
The printer is loaded with thermal labels,
but the software is set to transfer printing
The transport system is not locked
Printhead not locked
Printhead is overheated
Read error when reading from the memory
card
Transfer ribbon is loaded although the
printer is set to direct thermal printing
Identified ribbon unwinding direction does
not match to the setup setting
Printer has received an unknown or invalid
command from the computer.
Card not formatted,
Type of card not supported
Hardware error
Hardware error
Error Messages and Fault Correction
Remedy
Insert new transfer ribbon.
Cancel current print job.
Change the heat level via software.
Clean the printhead  6.3 on page 22
Load transfer ribbon.
Restart print job.
Cancel current print job.
Set software to direct thermal printing.
Restart print job.
Swing the pinch roller against the transport roller.
Lock printhead.
After pausing the print job will be continued
automatically. If the fault recurs repeatedly, reduce
the heat level or the print speed via software.
Check data of the card.
Backup data, reformat card.
for direct thermal printing remove ribbon
for thermal transfer printing set the printer in the
configuration or in the software to transfer printing
Ribbon loaded incorrectly.
Clean the printhead  6.3 on page 22
Load the ribbon correctly.
Setting does not match to the used ribbon.
Correct the setting.
Press Ignore to skip the command or
press Cancel to cancel the print job.
Format card, use different type of card.
Switch the printer off and then on.
If error recurs call service.
It is shown which voltage has failed. Please note.
Repeat the write process, reformat card.
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