Common Problems And Their Solutions - SATO CX Series Service Manual

4-2 Common Problems and Their Solutions

READY light is not lit
1. Press the READY light.
2. Double-check the AC source and the power supply connections.
3. Disconnect the cable between the printer and the host, then reset the
printer as described in this manual.
4. If the READY light glows green with the host disconnected, suspect a host
computer or cabling problem.
READY light glows red
1. Press the .EED switch to assure that the printer is not paused in batch
mode printing.
2. Confirm that the print media is not exhausted.
3. Confirm that the print head is securely latched down on both sides.
4. If you have printed many labels, the printer may have overheated. Normal
operation will resume after the printer has cooled sufficiently.
Self-test label will not print
1. Confirm that you have loaded direct thermal media if the unit is a
CX200DT.
2. Disconnect the cable between the printer and the host computer. Reset
the printer as described in this manual, then try to print a self-test label
again.
3. Confirm that the coated (dull) side of the ribbon (CX200TT) is on
the outside where it will be in contact with the label media.
Labels will not feed
1. Confirm that the print media is loaded correctly.
2. Reset the printer as described in this manual. Confirm that the printer
LED indicator glows green. Press the .EED button.
3. If the printer still does not feed, disconnect the communications cable
and repeat step 2. If the printer feeds with the cable disconnected,
suspect a problem with the host computer or cable.
50
Rev B
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SATO SERVICE MANUAL
CX Series Printers