If A Message Appears On The Screen - Toyota Prius V 2014 Owner's Manual

2. ENTUNE SERVICE

IF A MESSAGE APPEARS ON THE SCREEN

When problems occur starting up the application player, a message will appear on
the screen. Referring to the table below to identify the problem, take the suggested
corrective action.
Message
"Connection has failed."
"Connection has failed.
Please ensure that the
Entune app is running
on your device."
"User Login Information
Incorrect."
"Search Provider not
available."
"Service Provider un-
available.
Please check your In-
ternet connection."
92
Display conditions
®
Bluetooth connection
has failed.
Entune app connection
cannot be established.
Entune login credentials
are incorrect for the ser-
vice.
Data connection was
disconnected.
Data connection was
disconnected.
Corrective action
Please check your Bluetooth
on your phone and confirm your device is
paired to the system.
Refer to http://www.toyota.com/entune/
to confirm if the phone is compatible or
not.
Please check that your Entune app is
running and logged in with correct login
credentials on your device.
If you manually "Disconnect" from your
vehicle on your Entune app on your
device, you may need to touch "Connect
to Vehicle" on your Entune app Options
to recover connection to vehicle.
For Apple users:
Do not use "Connect for Internet".
Instead attach your Apple USB Dock
Connector (aka charging cable) to the
vehicles USB port to access internet
functions.
Please check that your Entune app is
logged in with the correct credentials for
the system.
After a few moments, retry the operation.
If unsuccessful, please confirm your de-
vice is paired and connected to the sys-
tem.
Refer to http://www.toyota.com/entune/
to confirm if the phone is compatible or
not.
After a few moments, retry the operation.
If unsuccessful, please confirm your de-
vice is paired and connected to the sys-
tem.
Refer to http://www.toyota.com/entune/
to confirm if the phone is compatible or
not.
®
settings