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RED ROCKET-X INSTALLATION INSTRUCTIONS
REDUCED PERFORMANCE OVER THUNDERBOLT
SYMPTOM
REDCINE-X PRO displays the following warning: RED ROCKET-X is connected over Thunderbolt and may have
reduced performance when playing or exporting at high/full resolution.
EXPLANATION
Thunderbolt 1 and 2 provide less bandwidth than a traditional PCIe slot in a Windows
Pro. This may result in non-real-time playback or slow export for 4K or higher clips when viewing or exporting at full
resolution.
POTENTIAL RESOLUTIONS
Decrease the REDCINE-X PRO playback resolution.
Export your footage at a lower resolution.
Install the RED ROCKET-X in a computer with PCIe slots.
MAC OS X SYSTEM INFORMATION SHOWS
INCORRECT NUMBER OF PCIE LANES FOR ROCKET-
X
SYMPTOM
®
®
Mac
OS X
System Information may show the RED ROCKET-X as an x8 PCIe card, even though the card is installed
in an x16 slot.
EXPLANATION
This is normal behavior for the RED ROCKET-X under Mac OS X and does not impact the performance of the RED
ROCKET-X. To view the correct number of PCIe lanes, go to the RED ROCKET
PRO.
CANNOT QUIT INSTALLER
SYMPTOM
You are unable to quit the RED ROCKET-X Installer.
POTENTIAL RESOLUTION
1. Ensure that the RED ROCKET-X is physically installed in the computer/chassis.
2. If the RED ROCKET-X is not physically installed, follow the steps below:
A. Force quit the installer application.
B. Shut down your computer.
C. Physically install the RED ROCKET-X.
D. Reboot your computer.
E. Run the RED ROCKET-X Installer
C O PYR I G HT © 2 0 1 9 R ED.C O M , LLC
®
-based computer or older Mac
®
setup dialog window in REDCINE-X
9 5 5 - 0 0 3 3 , R EV - T | 4 0
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