Appendix D: Troubleshooting & Frequently Asked Questions - Planet Networking & Communication HAC-1000 User Manual

Appendix D: Troubleshooting & Frequently
Control gateway connects to router
via wireless
This difference between Z-Wave
and ZigBee
The network cabling is required for
the device.
The device will be installed and
work if a firewall exists on the
network.
The username and password for
the first time or after factory default
reset
Forgot the username and
password
Forgot the IP address of the
device.
Smart Discovery program cannot
find the device.
Internet Explorer does not seem to
work well with the device
Cannot add Z-Wave device with
NAT control gateway
Asked Questions
Features
No, the antenna of control gateway is for Z-Wave device and cannot
connect to router via wireless.
The frequency is different between Z-Wave and ZigBee. ZigBee
is 2.4GHz and Z-Wave is about 900MHz.
The outdoor distance is different. ZigBee is 10~75 meters and
Z-Wave is about 30 meters.
Network Settings
The device uses Category 5 UTP cable allowing 10 and/or 100
BASE-T networking.
If a firewall exists on the network, port 80 is open for ordinary data
communication. The HTTP port needs to be opened on the firewall
or NAT router.
Username = admin; password = admin.
Note that it's all case sensitivity.
Follow the steps below:
(1) After powering on the control gateway, press the button on the
control gateway for 10 seconds and then release the reset button.
(2) It will take around 30 seconds to reboot the control gateway.
(4) Re-login the control gateway using the default IP
(http://192.168.0.253), and entering "admin" for both username
and password.
Check IP address of device by using the Smart Discovery program
or by UPnP Discovery or set the device to default by the Reset
button.
Re-power the device if the unit cannot be found within 1 minute.
Check whether the RJ45 cable is connected to switch or router.
If you choose PPPoE for the connection type, please be sure
your PPPoE is with static IP. The IP of control gateway needs to
be set in the control pad. If it is a dynamic IP or when IP is
changed, control pad will not communicate with control gateway
anymore. And it is the same with DHCP.
We suggest Google Chrome 44.0 or later version for this device.
Z-Wave Device Installation
Please adjust the distance between Z-Wave device and gateway
by shortening the distance, and try it again.
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Z-Wave Home Automation Control Gateway
HAC-1000