Huawei SmartAX MA5612 Maintenance Manual page 61

SmartAX MA5612 Multi-service Access Module
Maintenance Guide
Procedure
Step 1 On the MA5612, run the display igmp user user-index command to query the multicast user
status (State).
l If State is block, the multicast user is blocked. In this case, run the undo igmp user block
l If State is offline, go to
Step 2 Order a program and check whether the user can go online.
l If the user can go online, go to
l If the user fails to go online, go to
Step 3 Enable the MA5612 debugging function and collect information as follows:
1.
2.
Step 4 Locate the fault according to the receiving condition of the report packet and the fault scope.
l If the MA5612 displays a prompt message of the program, the MA5612 receives the report
l If the MA5612 does not display a prompt message of the program, the MA5612 does not
Step 5 Check multicast configurations of the MA5612.
1.
Issue 01 (2012-07-25)
command to unblock the user. Then, go to
NOTE
If you need to block a multicast user from watching programs temporarily without deleting the user (for
example, when the user owes charges), run the igmp user block command to block the user. When the
user is blocked, the MA5612 forces the user to go offline from the current program. In addition, the
MA5612 rejects the user from ordering programs until the user is unblocked.
Enable the function of multicast user monitoring.
huawei(config)#terminal monitor
huawei(config)#terminal debugging
huawei(config)#debugging igmp user
Order the program again. Then, go to
NOTE
After the preceding steps are performed, run the following commands to disable the debugging function.
huawei(config)#undo debugging igmp
huawei(config)#undo terminal debugging
huawei(config)#undo terminal monitor
packet. In this case, go to
receive the report packet. In this case, locate the fault according to the fault scope.
– If all users in the MVLAN fail to go online, go to
– If a single user or some users in the MVLAN fail to go online, go to
If the MA5612 receives the report packet, find the possible cause according to judgment
criteria described in Table 4-2
whether the fault is rectified.
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4 Troubleshooting Services Transmitted Through a GE Port
Step
Step 3.
Step 9.
Step 3.
Step 4.
Step 5.1.
and then troubleshoot the fault. Then, go to
2.
Step 5.2.
Step 6.
Step 5.3 to check
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