Compaq XP1000 Installation And Setup Manual page 51

Table 4-1
Customer Support Checklist
Before you call, fill in the following information:
Layered software applications
System configuration
Customer impact
Solutions attempted so far
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Writer: SES Project: Compaq Professional Workstation XP1000 Installation and Setup Guide Comments:
Part Number: EK-CPWXP-S1.B01 File Name: e-ch4 Customer Support.doc Last Saved On: 5/28/99 10:41 AM
continued
CPU revision:
MLB revision:
Firmware
SROM:
PALcode VMS:
BIOS
Memory/size (in total MB):
DIMMs:
PCI cards:
ISA card:
Number of drives/revision:
Power supply/revision:
Monitor type:
Is the system running? Down?
What diagnostics have been used for testing?
(POST, boot operating system, etc.)
What hardware has been replaced?
Customer Support 4-3
OSF:
SRM: ARC: