Quantum StorNext QD7000 Replacing Manual page 10

Use the command line interface (CLI) to run the Save StorageArray SupportData command to gather
comprehensive support data about the storage array. For more information about this command, refer to the
Command Line Interface and Script Commands Programming Guide.
NOTE Gathering support data can temporarily impact performance on your storage array.
2. Did the Recovery Guru direct you to replace a failed canister?
Yes – Go to step 3.
No – Run the Recovery Guru to identify the failed component.
ATTENTION Possible equipment damage – To avoid taking the wrong fan canister offline, contact your
Technical Support Representative before performing step 3.
3. If the Recovery Guru has directed you to replace the fan canister, and the blue Fan Service Action Allowed LED
id not on, prepare the canister for removal using the command line or the GUI.
On the GUI, click on the image of the tray that contains the fan canister you want to replace. From the Array
Management Window toolbar, select Hardware > Prepare for Removal.
On the command line, type this command, and press Enter:
SMcli <ctrl_IP1> <ctlr_IP2> -c "Set tray [trayID] [fanCanister [left|right] service Allowed Indicator=on;"
In this command:
<ctlr_IP1> <ctlr_IP2> are the identifiers of the controllers in the controller-drive tray.
[trayID]is the identifier of the controller-drive tray that contains the fan canister you want to replace.
Controller-drive tray ID values are 0 to 99. Be sure to type the square brackets around the value.
[left|right] is the identifier of the fan canister you want to replace. Valid values are left or right. Be
sure to type the square brackets around the value
4. Put on antistatic protection.
5. Unpack the new fan canister.
a. Set the new fan canister on a flat, static-free surface near the controller-drive tray.
b. Save all the packing materials in case you need to return the fan canister.
6. Check the Fan Service Action Required LED to locate the failed fan canister.
If a fault is detected, the amber Fan Service Action Required LED is on. Before you can safely remove the fan
canister, the blue Fan Service Action Allowed LED must be on.
2 - Replacing a Failed Fan Canister in the E5660 Controller-Drive Tray