Quantum StorNext QD6000 Replacing Manual page 5

Replacing a Failed Drive in the E5612 or E5624 Controller-Drive
Tray
To access this product, go to the NetApp® Support Site at mysupport.netapp.com.
You can determine whether you have a failed drive in two ways:
1. The Recovery Guru directs you to replace a failed drive.
2. You locate the failed drive by checking the three amber Service Action Required LEDs in three locations: the
drive tray, the drive drawer, and the drive itself.
Install only drives that are specifically designed for your controller-drive tray and that have been specifically tested,
formatted, and qualified in the factory as replacement drives for your controller-drive tray.
ATTENTION Possible equipment damage – You must replace the drive within three minutes after removal to
prevent the possibility of overheating the equipment.
ATTENTION Possible loss of data access – Never insert drives into the controller-drive tray without first
confirming that the drive firmware level is compatible with the other drives. Inserting a drive with an incorrect
firmware level can cause loss of data access. For information about the supported drive firmware levels, contact
your Technical Support Representative.
ATTENTION Possible loss of data access – Magnetic fields can destroy all data on the drive and cause
irreparable damage to the drive circuitry. To avoid the loss of data access and damage to the drives, always keep
drives away from magnetic devices.
ATTENTION Possible hardware damage – To prevent electrostatic discharge damage to the tray, use proper
antistatic protection when handling tray components.
Replacing a Drive in the E5612 or E5624 Controller-Drive Tray
1. Gather support data about your storage array by using one of these methods:
Use the storage management software to collect and save a support bundle of your storage array. From the
Array Management Window toolbar, select Monitor > Health > Collect Support Data Manually. Then name
and specify a location on your system where you want to store the support bundle.
Use the command line interface (CLI) to run the save storageArray supportData command to gather
comprehensive support data about the storage array. For more information about this command, refer to
Command Line Interface and Script Commands Programming Guide.
NOTE Gathering support data can temporarily impact performance on your storage array
.
2. Did the Recovery Guru direct you to replace a failed drive?
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