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chapter 7
TROUBLESHOOTING
AND MAINTENANCE
The followingsectionon troubleshooting andmaintenanceis intendedonly
as a brief guide. Remember that your printer is a highly sophisticated
electronicdevice,whichalso containshigh voltageinside.For that reason,
only carry out those operationsdescribedin this chapter.
CAUTION: Artyattemptto carryoutoperationsotherthanthosedescribed
heremay resultin electricshockand/ordamageto theprinter.
Whencarryingout anyrepairsor maintenance, a lwaysfollow
the instmctionscarefully.
TROUBLESHOOTING
Yourprinter is a reliablepiece of precisionmachinery,which shouldnot
causeyou anytrouble,providedit is used andtreatedsensibly.However,if
you do experiencea minor problem, the few tips below help you avoid
havingto make an umecessary servicecall.The followingtable givesyou
ideas on whereto look in this sectionif you experienceproblems:
Region o ffault Description
Power s upply
Power i snotbeing supplied totheprinter
Printing
Theprinter does notprin~ orstops p rinting
Theprint i sfaint o runeven
Dots aremissing i ncharacters orgraphics
Whileusing application software, fonts o rcharacters carrnotbeprinted
Theprintout isnotwhat i sexpected when running a program
Paper f eeding
Single s heets d onotfed properly ( without ASF)
Continuous paper d oes notfeed properly w ith thetractor f eed
TheASF isnotoperating orisnotfeeding p aper p roperly
Paper p ark (switching betwee.ncontinuous
paper a nd cutsheets) isnot
working properly
Text i sbeing printed a llononeline, o rwith extra blank lines
Page length andmargin s ettings arenotwhat i sexpected.
Remember- it is betternotto attemptoperationsor repairsaboveyourlevel
of competence.Otherwise,you run the risk of damagingthe printer.
107
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