Troubleshooting; Factory Reset (Delete All Settings) - Snom D735 User Manual

Troubleshooting

Please check the troubleshooting procedure before requesting a repair. If the problem doesn't get resolved,
please contact us.
General Failure
PROBLEM
No Ringer Sound
Call is interrupted by noise
Factory reset (Delete all settings )
1. Press Setting button.
2. Select Maintenance and press Enter key.
3. Select Reset values and press Enter key.
4. Enter the administrator password and press Enter key.
(default password is "0000")
5. Phone will be rebooted automatically.
Problem
Ethernet Cable is disconnected.
AC Adapter is disconnected.
Did you change the volume settings?
Did you change the settings on the display?
Are there any abnormalities in the network
environment?
Plug and Unplug from the power source.
(Do this for few times).
Wait for at least one minute before plugging the device.
If the problem is not resolved after doing this, please contact
our customer support service.
Please provide your number and broadband products.
CAUSE
Solution
SOLUTION
Check the connection of the Ethernet cable.
Check the connection of the AC Adapter.
Adjust the volume on the volume button.
Revert the changed settings.
Disconnect the Ethernet cable. (Please
reboot).
Check your network environment.
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