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FAQs and Troubleshooting Guide
If you experience problems with your air conditioner, check for solutions in the
table below. If the problem cannot be solved by simple adjustments, contact
our after sales support centre, or contact a licensed air conditioner technician.
Problem
The appliance
does not work.
Strange odour.
Noise like running
water.
Strange crackling
noise.
There is a fine mist
coming from the
air outlet.
The appliance
does not respond
to commands.
1300 886 649 (AUS) 0800 836 761 (NZ) |
Possible cause and solution
• Power failure/disconnected — check the power
supply and ensure the unit is properly connected.
• The Timer On function is activated — see page 22.
• Damaged indoor/outdoor unit fan motor — call the
after sales support line to arrange a service.
• Faulty compressor/thermomagnetic circuit breaker
— call for service.
• Faulty protective device or fuse — call for service.
• Loose connections or disconnected — check the
power supply and ensure proper connection.
• A protection mechanism has activated to protect the
appliance — see page 29.
• The voltage is higher or lower than the required
voltage range — call for service.
• The electronic control board is damaged — call for
service.
The air filter is dirty — see 'Air filters', page 30.
This is the backflow of liquid in the refrigerant
circulation — call for service.
With varying temperatures, the front panel expands
and contracts, which can make a noise — this is not a
problem and no cause for concern.
This occurs when the air in the room becomes very
cold, for example in COOLING or DRY mode — this is
not a problem and no cause for concern.
• The remote control is too far from the indoor unit
— operate the remote control from a 3m maximum
distance, see page 17.
• The remote control batteries are flat — insert new ones.
• There are obstacles between the remote control and
the signal receiver on the indoor unit — move the
obstacles, see page 17.
After Sales Support
info@tempo.org
27
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