Overview; Common Problems And Solutions - Inseego 5G Home Router 1A User Manual

Overview

When properly installed, the 5G Home Router 1A is a highly reliable product. Most problems are
caused by one of these issues:
Phones or Ethernet devices connected to incorrect ports. Please refer to the labels next to the
•
ports for proper connections.
The following tips can help solve many common problems encountered while using the 5G Home
Router 1A.
First Steps
Make sure you are using the 5G Home Router 1A in the correct geographic region.
•
Ensure that your wireless coverage extends to your current location.
•
If you do not receive a strong data signal, move the device to a different location.
•
Ensure that you have an active subscription plan.
•
Restarting your computer and your 5G Home Router 1A can resolve many issues.
•
IMPORTANT: Before contacting support, be sure to restart both your computer and your
5G Home Router 1A.

Common Problems and Solutions

The following are some common problems and solutions.
Does the 5G Home Router 1A work during a power outage?
While the 5G Home Router 1A has backup batteries, these are only to support voice calls during a
power outage. This feature will be enabled at a later date. Data is not available while the router is
running on backup batteries.
5G HOME ROUTER 1A USER GUIDE 46