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USER GUIDE Inseego Wavemaker 5G indoor router FX3100...
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“Trademarks”) used in this user manual are the property of Inseego Corp. or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego Corp. or any other Trademark displayed in this user manual without the written permission of Inseego Corp.
Contents Introduction and getting started ............................5 Overview ....................................6 System requirements ..............................6 Ports and buttons ................................. 7 Indicator LEDs ..................................8 Getting started ..................................9 Installing a SIM card ............................... 9 Powering on ................................... 10 Identifying a location ..............................10 Connecting to the FX3100 ............................
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Manual DNS tab ................................57 SIM tab ....................................58 Firewall tab ..................................60 MAC Filter tab ................................61 LAN tab ..................................... 62 Port Filtering tab ................................65 Port Forwarding tab ..............................67 Troubleshooting and support ............................. 70 Overview ....................................71 Troubleshooting .................................
Introduction and getting started Overview Ports and buttons Indicator LEDs Getting started Caring for your FX3100 5G INDOOR ROUTER FX3100 USER GUIDE...
Overview The FX3100 provides gigabit-class wireless broadband internet capabilities. With dual-band Wi-Fi 6, the FX3100 supports up to 64 connected devices, two Ethernet LAN/WAN ports, and a USB-C port for tethering. Connect laptops, tablets, e-readers, gaming consoles and more. Inside the box you will find a FX3100, a Get started card, and an Europlug power supply. System requirements •...
Ports and buttons * The antenna port is for an optional external 3.4-5GHz antenna and will only provide support for mobile frequency bands within this range. To activate the external antenna port, you must enable it from Settings > Preferences in the Admin web UI.
Indicator LEDs The front of the FX3100 has an indicator LED. It changes colors and either blinks or glows solid to communicate current states for the device. LED color Operation Meaning Blue Solid Strong 5G connection (3 – 5 bars) Blinking Weak 5G connection (1 –...
Getting started This section provides instructions for getting your FX3100 up and running, as well as reset and support information. Installing a SIM card A SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service.
Identifying a location Use the Inseego Mobile app to identify the optimal location for your FX3100. 1. Scan the QR code to install the Inseego Mobile app from AppStore or Google Play, or visit https://inseego.com/inseego-connect-get-app to download the App. 2. Follow instructions within the Inseego Mobile app to connect to your FX3100 and perform a location survey to identify the ideal location for your FX3100.
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3. Click Connect or otherwise select the network name. 4. When prompted, enter the Primary Wi-Fi password printed on the bottom of the FX3100. Your Wi-Fi capable device is now connected to the internet. Connecting devices with Ethernet or USB You can connect wired devices such as laptops, printers, and gaming consoles via Ethernet or USB.
Monitoring and managing your FX3100 You can use the following options to monitor and manage your FX3100. Inseego Mobile app You can use the same mobile app you used to find a location for your FX3100 to perform basic device monitoring and management.
Caring for your FX3100 This section provides information on general care and restoring your FX3100 to factory default settings. Replacing a SIM card Your SIM card is a small rectangular plastic card that stores your phone number and important information about your wireless service. The FX3100 supports only Nano SIM cards. To replace a SIM card, select the correct SIM for this device.
Resetting your FX3100 You can reset your FX3100 to factory settings from the Admin web UI, Inseego Mobile app, or by using the RESET button on the FX3100 CAUTION! Resetting returns your FX3100 to factory settings, including resetting the Wi-Fi name and password and admin password to the defaults shown on the label.
Care tips Inseego recommends the following care guidelines: • Protect the FX3100 from liquids, dust, and excessive temperatures. • Do not apply adhesive labels to the FX3100 as they may cause the router to potentially overheat or alter the performance of the internal antenna.
Configuration Overview Admin password Managing data usage Managing Wi-Fi settings Managing connected devices Managing settings Viewing info about the FX3100 Getting support 5G INDOOR ROUTER FX3100 USER GUIDE...
You can use the following tools for configuring your FX3100: • Inseego Mobile app – Allows you to perform basic device monitoring and management. This is the same app you used to identify a location for your FX3100. •...
Home page The home page of the Admin web UI is the local gateway to configuring and managing your FX3100. It displays the current Wi-Fi networks and passwords and lists all currently connected devices. It also shows data usage, internet status, setting information, and provides access to support. Click in the bottom-right corner of a panel to access screens with further information and options.
Admin password The Admin password is what you use to sign into the FX3100 Admin web UI. A default Admin password is assigned to each individual device and is printed on the bottom of the device. You can change the Admin password to something easier to remember and set up a security question that will help you securely recover your password if you forget it.
Managing data usage You can monitor and manage data usage on your FX3100 using the Data Usage page. On the Admin web UI home page, the Data Usage panel shows current data usage information. from the home page Data Usage panel or select Data Usage To manage or view data usage, select from the side menu.
Data Usage page Use the Data Usage page to view details and manage your FX3100 data usage. NOTE: Your FX3100 provides only a rough estimate of data usage. Always check with your service provider for exact usage. The data usage graph displays vary according to plan, but generally include: •...
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Session Tx: The amount of data transmitted for the current internet session. This counter starts at zero when the connection is established. Session Rx: The amount of data received for the current internet session. This counter starts at zero when the connection is established. Monthly Tx: The amount of data transmitted for the current billing cycle.
Managing Wi-Fi settings Your FX3100 offers primary and guest networks for accessing the internet over Wi-Fi. Each network can be accessed over two bands: 2.4 GHz and 5 GHz. On the Admin web UI home page, the Wi-Fi panel shows the current name and password of the primary and guest networks.
Settings tab You can use the default values as they appear on this tab or can adjust them for your environment. Wi-Fi Use the Allow Wi-Fi Devices to Connect slider to turn Wi-Fi on or off. This selection affects primary and guest networks.
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Band Selection Each network can be accessed over two bands: 2.4 GHz and 5 GHz: • The 2.4 GHz band is supported by all devices with Wi-Fi and should be used by devices that are a few years old or older. This band passes through walls better and propagates over longer distances, so it may have a longer range.
Primary Network tab Use these settings to connect initially to the primary Wi-Fi network or change primary network information. Connected devices must use the Wi-Fi settings shown on this screen. WARNING! If you change these settings, existing connected devices may lose their connection. Network Settings Primary Network Name (SSID): Enter a primary network name (SSID) to set up or change the primary network name.
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You can click the eye icon to view the password. Other Settings Broadcast primary network name (SSID): When checked, this allows the Wi-Fi primary network to be displayed in the list of available Wi-Fi networks on your connected devices. If unchecked, this network is not visible to connected devices.
Guest Network tab The Wi-Fi guest network allows you to segregate traffic to a separate network rather than share access to your Wi-Fi primary network. Use settings on this tab to set up or change Wi-Fi guest network information. Connected devices must use the Wi-Fi settings shown on this screen to connect to the guest FX3100 Wi-Fi network.
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Important: It is critical that you change the password from the default and use a different password from your Admin or primary network password to keep the device and your network secure. Generate New Password: This button inserts a strong random password in the Password field. You can click the eye icon to view the password.
Managing connected devices On the Admin web UI home page, the Connected Devices panel lists the networks currently connected to your FX3100 along with the number of connected devices for each network. To manage connected devices, select from the home page Connected Devices panel or select Connected Devices from the side menu.
Connected Devices page This page provides details about each device connected to the FX3100 and allows you to edit how device names appear in the UI. You can also block or unblock a device from internet access. Connected Devices Connected: The number of devices currently connected to your FX3100. The table lists all devices connected to the FX3100: Connection: An icon indicates the connection type for each device.
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Click the up arrow to collapse the row. Blocked This section lists all devices blocked from connecting to the FX3100. NOTE: Since blocked devices are not currently connected, they do not have an IP address. Instead, they are identified by their name and MAC address. To unblock a blocked device, uncheck the Block checkbox and select Save Changes.
Managing settings On the Admin web UI home page, the Settings panel shows Port Filtering information. To configure more system settings, select from the home page Settings panel or select Settings from the side menu. The Settings page includes the following tabs: •...
Preferences tab You can use this tab to turn off the LED light, enable periodic reboot, and activate the external antenna port on your FX3100. You can also change how dates, time, distance, and numbers are displayed on the web UI. NOTE: These preferences affect packets sent to remote servers.
Software Update tab Software updates are delivered to the FX3100 automatically over the mobile network. This tab displays your current software version, last system update information, software update history, and allows you to check for new software updates. Current Software Modem Software Version: The version of software currently installed for the modem component.
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Last Software Update This section displays details about the last software update. Software Update History This section displays details of the last updates that have been downloaded and installed to this device. If no updates have been installed, this section is not displayed. 5G INDOOR ROUTER FX3100 USER GUIDE...
Backup and Restore tab Use this tab to back up current FX3100 settings to a file on your computer, restore (upload) a previously saved configuration file, reset the FX3100 to factory defaults, or restart the FX3100. Backup Configurations To back up current FX3100 settings to a file on your computer, enter your Admin password in the Admin password field.
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Restore Settings CAUTION! Restoring settings (uploading a configuration file) changes ALL the existing settings to match the configuration file. This may change the current Wi-Fi settings, breaking all existing connections to the FX3100 and disconnecting you from the Admin web UI. To restore system settings from a backup settings file, enter your Admin password in the Admin password field.
VPN tab The FX3100 allows you to establish secure connections to remote networks over a public network using Open VPN. NOTE: When an Open VPN connection is established, Port Filtering and Port Forwarding settings are not effective, as traffic from all connected devices goes through the Open VPN tunnel. OpenVPN Settings To configure a VPN connection, click Configure OpenVPN Settings.
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VPN Connection This section is visible once you have configured your FX3100 for Open VPN. Connection status: Indicates the status of the Open VPN connection. Connection time: The duration of the current Open VPN connection. View Logs: Use this button to view Open VPN log files. Connect: Use this button to connect the Open VPN.
APN Tab In most configurations, the FX3100 is used with a dynamic IP and SIM and the Access Point Name (APN) is available from the network, for example: internet. However, if you are on a private network, you may need to configure connection profiles for your APN on this tab for the network to communicate with the FX3100.
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Add New Connection Profile Connection Profile Name: Enter a name to identify this connection profile. APN Name: Select an APN supplied by your service provider from the drop-down or select Add APN and enter the APN for your private network in the text box that appears below. NOTE: Information entered in the following fields should come from your service provider based on network requirements.
Advanced tab Advanced settings are intended only for users with advanced technical knowledge. For information about the Advanced Settings page, go to Chapter 4, Advanced Settings on page 55. 5G INDOOR ROUTER FX3100 USER GUIDE...
Viewing info about the FX3100 On the Admin web UI home page, the About panel shows current internet status, the network name, technology used, and the amount of time connected. To view more detailed information about your FX3100 and its use, select from the home page About panel or select About from the side menu.
Internet Status tab Use the Internet Status tab to view general internet connection and system information. General Status: The current status of the FX3100 connection. Network Name: The name of the network for the current internet session. Technology: Indicates the current cellular data connection, for example, 5G. Time Connected: The amount of time that has elapsed since the connection for the current internet session was established.
Internet Sessions tab Use the Internet Sessions tab to export and view internet session data. Export Internet Sessions Information Click the Export button to export internet session data. Internet Sessions NOTE: Internet sessions are presented in date order. Date/Time: The date and time the internet session began. Duration: The total amount of time for the internet session.
Diagnostics tab This tab displays detailed information used solely for troubleshooting or technical support. Modem Mobile Number (MDN): The phone number of your FX3100. IMEI: The International Mobile Equipment Identity (IMEI) for your FX3100. This is a 15-digit code used to uniquely identify an individual mobile station.
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SNR: Signal to Noise Ratio. A ratio of signal power to noise power expressed in decibels. SNR is a positive value, and higher numbers are better. Roaming: Indicates whether roaming is on. 5G INDOOR ROUTER FX3100 USER GUIDE...
Device Info tab Use this tab to view details about your FX3100. General Manufacturer: Inseego. Model: The model of this device. Software Components Modem Software Version: The version of software currently installed for the modem component. Wi-Fi Firmware Version: the version of firmware (software) currently installed for the Wi-Fi component.
Logs Tab Use this tab to view log information for troubleshooting. Log Settings Turn On Logging: Check this box to turn on logs as needed. Automatically Clear Logs: Use the drop-down list to select when logs are cleared. NOTE: If the log is full, the oldest data is deleted regardless of this setting.
Getting support On the Admin web UI home page, the Support panel provides a link to this user. To view more support information, select from the home page Support panel or select Help from the web UI side menu. The Help page includes two tabs: •...
Help tab This page provides links to help topics for every page of the Admin web UI and general topics useful for getting started with your FX3100. 5G INDOOR ROUTER FX3100 USER GUIDE...
Model: Model of the device. Your Wireless Number: The phone number associated with your FX3100. User Guide: A link to this User guide. Manufacturer: A link to the Inseego website. Customer Support Contact your service provider or reseller for customer support.
Overview Advanced settings are intended for users with technical expertise in telecommunication and networking. WARNING! Changing the Advanced settings may be harmful to the stability, performance, and security of the FX3100. Using advanced settings When you select the Advanced tab on the Settings page, a warning message appears. If you click Continue, the Network tab of the Advanced Settings page appears.
Cellular tab Use this tab to set options for the cellular network. Cellular Network Technology Allow device to connect to the mobile network while roaming: Use the ON/OFF slider to turn off cellular data and prevent access to the mobile network when roaming. Network Technology: Your FX3100 is set to Auto (LTE/5G) by default, which prioritizes 5G but allows 4G and other non-5G technologies to be used.
Manual DNS tab The FX3100 automatically selects a Domain Name Server (DNS). This page allows you to manually assign up to two DNS IP addresses. Manual DNS Turn on manual DNS: Check this box to manually select a DNS. DNS 1 IP address: Enter the IP address for the primary DNS. This address is required to use the Manual DNS feature.
SIM tab The SIM card in your FX3100 can be locked using a PIN. If the SIM card is locked, you must enter the PIN before connecting to the mobile network. Once entered, the PIN is remembered until the next shutdown.
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Turn off PIN Lock - Turns off a PIN lock that was previously turned on so that entry of a PIN is no longer required to connect to the mobile network. To perform this operation, you must enter the current PIN. Change PIN: Allows you to change the SIM PIN.
Firewall tab The FX3100 firewall determines which internet traffic is allowed to pass between the FX3100 and connected devices and protects your connected devices from malicious incoming traffic from the internet. The firewall cannot be turned off. Use the Firewall tab to all VPN Passthrough and/or designate a specific device to receive all traffic.
MAC Filter tab The MAC filter allows only selected devices to access the FX3100 network through DHCP. By default, MAC filter is turned off. Use this tab to turn the MAC Filter on and specify device access. MAC Filter Configuration To use the MAC filter, select the device(s) from the device list that you want to be allowed to connect to the network through DHCP and move the MAC filter ON/OFF slider to ON.
LAN tab This page provides settings and information about the FX3100 local area network (LAN). The LAN consists of the device and all connected devices. IP Passthrough IP Passthrough (IPPT) enables the first device detected on the specified LAN port to obtain the IP address assigned by the mobile network.
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Hostname: When enabling IPPT on the USB interface, enter the hostname of the device connected for IP Passthrough. This is the only USB-connected device that can obtain the IP address assigned to the mobile network. You can view the hostname on the Home or Connected Devices page. MAC Address: When enabling IPPT on an Ethernet interface, enter the MAC address of the device connected for IP Passthrough.
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IPv6 Turn on IPv6: Check the box if the connected device supports IPv6. This enables IPv6 connected devices to make IPv6 connections to the internet. Link-Local Address: The Link-Local IPv6 address if the connected device supports IPv6. Click Save Changes to activate and save new settings. 5G INDOOR ROUTER FX3100 USER GUIDE...
Port Filtering tab Port Filtering allows you to block outgoing internet connections and permit only selected applications to access the internet. Traffic is identified by port numbers. Some applications are pre-defined. You can define additional applications if you know the details of the traffic used and generated by the applications.
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The following table provides port numbers and protocol information for each port filtering application listed. Application Name Port STCP Email POP3 Assigned POP3S IMAP Assigned Assigned IMAPS SMTP Assigned SecureSMTP FTP control (command) Assigned Assigned FTP data transfer HTTP Assigned HTTPS Assigned Telnet...
Port Forwarding tab Port Forwarding allows specific applications to be forwarded to a particular device connected to your network. Normally, the built-in firewall blocks incoming traffic from the internet. Port forwarding allows internet users to access any server you are running on your computer, such as a web, FTP, or Email server.
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Port Forwarding Configuration Port forwarding: To turn on port forwarding, move the ON/OFF slider to ON. To turn off port forwarding, so that no inbound traffic is forwarded to a LAN client, move the slider to OFF. Applications Check the box next to each Port Forwarding application that you want to allow. To forward all inbound WAN traffic on a specific port to a single LAN client, enter the IP address of the target device in the Application IP address field.
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Custom Applications Use the Add custom application button to add a new row to the custom application list. You can add up to ten custom applications. Once defined, these applications can be turned on and off the same way as pre-defined applications. On: Check this box if you want the new application to be able to access the internet (enabling port forwarding).
Overview When properly installed, the FX3100 is a highly reliable product. The following tips can help solve many common problems encountered while using the FX3100: • Make sure you are using the FX3100 in the correct geographic region. • Ensure that your wireless coverage extends to your current location. •...
Solutions: Reset your FX3100 to factory settings, see “Resetting your FX3100” on page 14. Use Inseego Mobile LAN settings to turn the DHCP server on. Reason: The DHCP server has used all its IP addresses. This is unlikely to happen with the FX3100, but if you have connected a succession of devices to your FX3100 in a short period of time, you may have used up all the IP address available.
Do I need a signal amplifier or booster? Inseego does not recommend or support the use of cellular signal amplifiers or boosters. Cellular signal amplifiers/boosters typically work by receiving and re-transmitting specific frequencies. This can increase the amount of signal noise, which has a negative effect on connectivity. In addition, when specific frequencies are targeted, other frequencies can be effectively filtered or blocked.
Does the USB port support USB-C to Ethernet adapters? The USB port does not support USB-C to Ethernet adapters. If you require additional Ethernet ports, Inseego recommends using an Ethernet switch connected to the Ethernet port. Technical Support IMPORTANT: Before contacting Support, be sure to restart both your connected device and your FX3100 and ensure that your SIM card is inserted correctly.
Product specifications and regulatory information Product specifications Regulatory information Product certifications and supplier’s declarations of conformity Wireless communications Limited warranty and liability Safety hazards 5G INDOOR ROUTER FX3100 USER GUIDE...
A full copy of the EU declaration of conformity is available at the following internet address: https://www.inseego.com/support/. The Declaration of Conformity may be also consulted at Inseego Corp., 9710 Scranton Rd., Suite 200 San Diego, USA. This device is restricted to indoor Use Only when operating in the 5.15-5.35GHz frequency range.
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Cellular external antenna considerations: 1. External Antenna(s): Not Included 2. To comply with RF Exposure Requirements, the Maximum Cellular Antenna Gain Must Not Exceed: Cellular band Antenna gain (dBi) including cable loss 5G-FR1: n78 12.2 Radio frequency and transmitted output power information Band Max power Frequency...
Product certifications and supplier’s declarations of conformity Product certifications and supplier’s declarations of conformity documentation may be consulted at Inseego Corp., 9710 Scranton Road Suite 200, San Diego CA 92121, USA. https://www.inseego.com/support/. Energy efficiency Efficiency performance is based on the U.S. Department of Energy Federal Energy Conservation Standards for Battery Chargers.
Inseego Corp. or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the FX3100 device, or failure of the FX3100 device to transmit or receive such data.
Safety hazards Do not operate the FX3100 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
Glossary • 4G LTE —Fourth Generation Long Term Evolution. LTE is a standard for wireless data communications technology and an evolution of the GSM/UMTS standards. The goal of LTE is to increase the capacity and speed of wireless data networks using new DSP (digital signal processing) techniques and modulations that were developed around the turn of the millennium.
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• Gbps — Gigabits per second. The rate of data flow. • HTTP —Hypertext Transfer Protocol. An application-level protocol for accessing the World Wide web over the internet. • IEEE — Institute of Electrical and Electronics Engineers. An international technical/professional society that promotes standardization in technical disciplines.
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• Port Forwarding — A process that allows remote devices to connect to a specific computer within a private LAN. • Port Number — A 16-bit number used by the TCP and UDP protocols to direct traffic on a TCP/IP host. Certain port numbers are standard for common applications. •...
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the Internet Protocol (IP). UDP is an alternative to the Transmission Control Protocol (TCP) and, together with IP, is sometimes referred to as UDP/IP. • USSD — Unstructured Supplementary Service Data (USSD), also known as “Quick code” or “Feature code”, is a communications protocol used to send data between a mobile device and network service provider.
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