HPE Cloudline CL2600 Gen10 User And Maintenance Manual
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HPE Cloudline CL2600 Gen10 User And Maintenance Manual

HPE Cloudline CL2600 Gen10 User And Maintenance Manual

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HPE Cloudline CL2600 Gen10 Server
User and Maintenance Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and
storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: P08745-003
Published: February 2019
Edition: 3

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Summary of Contents for HPE Cloudline CL2600 Gen10

  • Page 1 HPE Cloudline CL2600 Gen10 Server User and Maintenance Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2018, 2019 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Installing the server into the rack....................25 Installing the operating system....................25 Selecting boot options in BIOS Setup..................26 Selecting boot options.........................26 Registering the server.........................27 Software and configuration utilities............ 28 HPE BMC............................28 Using BMC........................28 Firmware Information....................... 29 Firmware update......................29 Troubleshooting..................31 Hardware Issue...........................31...
  • Page 4 Power issue........................31 Server does not power on..................31 Power source issue....................31 Power supply issue....................32 General hardware issue......................32 New hardware issue......................32 Unknown issue.........................33 Third party device issue....................33 Internal system issue........................34 Drive issue........................34 Drives are failed.....................34 Drives are not recognized..................35 Data is inaccessible....................35 Server response time is slower than usual............36 Storage issue..........................
  • Page 5 Main menu........................57 Advanced menu....................... 58 iSCSI Configuration....................59 ® Intel Virtual RAID on CPU................... 59 HPE Ethernet 1Gb 4-port 331i Adapter - NIC............61 VLAN Configuration....................62 Driver Health......................63 Trusted Computing....................64 ACPI Settings......................65 Serial Port Console Redirection................66 SIO Configuration....................67 PCI Subsystem Settings..................68...
  • Page 6 HPE Trusted Platform Module 2.0 Gen10 option..............120 Overview........................120 HPE Trusted Platform Module 2.0 Guidelines..............120 Installing and enabling the HPE TPM 2.0 Gen10 Kit............. 121 Installing the Trusted Platform Module board............121 Enabling the Trusted Platform Module..............124 Retaining the recovery key/password..............124 Cabling....................
  • Page 7 Server specifications.........................132 Power supply specifications......................133 HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply......133 HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply......134 HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply......135 HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply......

  • Page 8: Component Identification

    Component identification Front panel components 8SFF front panel components Item Description SAS/SATA drive bays USB 3.0 port 8+2SFF and 10SFF front panel components Item Description SAS/SATA drive bays USB 3.0 port IMPORTANT: When the 10SFF NVMe/SAS backplane option is installed, NVMe drives must be installed in bays 8 and 9.

  • Page 9: Front Panel Leds And Buttons

    Front panel LEDs and buttons 8SFF/10SFF NOTE: When all four LEDs described in the following table flash simultaneously, a power fault has occurred. Item Description Status UID button/LED Solid blue = Identified platform Off = Deactivated Power On/Standby button and Solid green = System on and normal operation system power LED Flashing green = Performing power on sequence...

  • Page 10: Rear Panel Components

    Rear panel components Item Description Slot 1 PCIe3 x16 (16, 8, 4 1) Rear UID LED Slot 2 PCIe3 x 8 (8, 4, 1) Slot 3 PCIe3 x 16 (16, 8, 4, 1) (optional - requires second processor) Power supply 2 (PS2) Power supply 1 (PS1) Video port NIC ports (1-4)
  • Page 11 Item Description Status BMC/standard NIC Solid green = Activity exists. activity LED Flashing green = Activity exists. Off = No activity exists. Solid green = Normal Power supply 2 Off = One or more of the following conditions exists: • AC power unavailable •...

  • Page 12: System Board Components

    System board components Item Description Primary (processor 1) PCIe riser connector System maintenance switch Reserved x4 SATA port 1 x4 SATA port 2 Reserved Reserved Front power/USB 3.0 connector Reserved microSD card slot Dual internal USB 3.0 connector Reserved Secondary (processor 2) PCIe riser connector System battery TPM connector Serial port connector...

  • Page 13: System Maintenance Switch Descriptions

    DIMM slots are numbered sequentially (1 through 12) for each processor. The supported AMP modes use the letter assignments for population guidelines. The following figure shows the population guidelines for DIMMs in HPE Gen10 servers with twelve DIMM slots per CPU. For a given number of DIMMs per CPU, populate those DIMMs in the corresponding numbered DIMM slot(s) on the corresponding row.

  • Page 14: Dimm Label Identification

    DIMM label identification To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. Component identification...
  • Page 15 Item Description Example Capacity 8 GB 16 GB 32 GB 64 GB 128 GB Rank 1R = Single rank 2R = Dual rank 4R = Quad rank 8R = Octal rank Data width on DRAM x4 = 4-bit x8 = 8-bit x16 = 16-bit Memory generation PC4 = DDR4...

  • Page 16: Drive Bay Numbering

    Item Description Example CAS latency P = CAS 15-15-15 T = CAS 17-17-17 U = CAS 20-18-18 V = CAS 19-19-19 (for RDIMM, LRDIMM) V = CAS 22-19-19 (for 3DS TSV LRDIMM) DIMM type R = RDIMM (registered) L = LRDIMM (load reduced) For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs.

  • Page 17: Hot-Plug Drive Led Definitions

    System BIOS without VMD BIOS/VMD NVMe SSD0 Driver bay 0 Slot 102 NVMe SSD1 Driver bay 1 Slot 103 NVMe SSD2 Driver bay 2 Slot 104 NVMe SSD3 Driver bay 3 Slot 105 NVMe SSD4 Driver bay 4 Slot 111 NVMe SSD5 Driver bay 5 Slot 110...

  • Page 18: Hot-Plug Fans

    Hot-plug fans CAUTION: To avoid damage to server components, fan blanks must be installed in fan bays 1 and 2 in a single-processor configuration. CAUTION: To avoid damage to the equipment, do not operate the server for extended periods of time if the server does not have the optimal number of fans installed.
  • Page 19 High-performance fans are also required for ASHRAE-compliant configurations. For more information on ASHRAE-compliant configurations, see the Hewlett Packard Enterprise website. Component identification...

  • Page 20: Operations

    Operations Power up the server To power up the server, use one of the following methods: • Press the Power On/Standby button. • Use Power Control function through BMC web interface. Power down the server Before powering down the server for any upgrade or maintenance procedures, perform a backup of critical server data and programs.

  • Page 21: Setup

    Setup Optimum environment When installing the server in a rack, select a location that meets the environmental standards described in this section. Space and airflow requirements To allow for servicing and adequate airflow, observe the following space and airflow requirements when deciding where to install a rack: •...

  • Page 22: Temperature Requirements

    Temperature requirements CAUTION: To reduce the risk of damage to the equipment when installing HPE CL Eth 1x100Gb MLX5 PCIe3 or HPE CL Eth 2x50Gb MLX5 PCIe3: You must adjust thermal policy in BIOS setup to a minimum of Increased Cooling or Maximum Cooling for added thermal protection.

  • Page 23: Connecting A Dc Power Cable To A Dc Power Source

    Connecting a DC power cable to a DC power source WARNING: To reduce the risk of electric shock or energy hazards: • This equipment must be installed by trained service personnel, as defined by the NEC and IEC 60950-1, Second Edition, the standard for Safety of Information Technology Equipment. •...

  • Page 24: Rack Warnings

    For more information, see the documentation that ships with the power supply. Rack warnings WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: • The leveling jacks are extended to the floor. • The full weight of the rack rests on the leveling jacks.

  • Page 25: Installing Hardware Options

    Installing hardware options CAUTION: To reduce the risk of damage to the equipment when installing HPE CL Eth 1x100Gb MLX5 PCIe3 or HPE CL Eth 2x50Gb MLX5 PCIe3: • You must adjust thermal policy in BIOS setup to a minimum of Increased Cooling or Maximum Cooling for added thermal protection.

  • Page 26: Selecting Boot Options In Bios Setup

    Procedure 1. Press the Power On/Standby button. 2. During the initial boot, press the Esc or Delete key in the HPE POST screen to enter the BIOS menu screen. By default, the menus are in the English language. 3. Go to the Boot menu screen and select the desired Boot Option Priority.

  • Page 27: Registering The Server

    a. Press the F11 key to enter Boot Menu. b. Press the F12 key to enter PXE boot. Registering the server To experience quicker service and more efficient support, register the product at the Hewlett Packard Enterprise Product Registration website. Setup...

  • Page 28: Software And Configuration Utilities

    BMC is a remote server management processor embedded on the system boards of the servers. BMC enables the monitoring and controlling of servers from remote locations. HPE BMC management is a powerful tool that provides multiple ways to configure, update, monitor, and repair servers remotely. BMC (Standard) comes preconfigured on HPE servers without an additional cost or license.

  • Page 29: Firmware Information

    Password: see the label on the server for password information. Firmware Information To check the current firmware version that is installed on your server, select > Maintenance > Firmware Information from the BMC menu bar. The current firmware information displays. Firmware update To update the current firmware installed on your server, select Maintenance >...
  • Page 30 This wizard takes you through the process of updating the firmware. If the update is completed or canceled, a reset of the box automatically follows. An option to Preserve All Configuration is available. Enable the option to preserve configured settings through the update. WARNING: After entering update mode widgets, other webpage and services will not work.

  • Page 31: Troubleshooting

    Troubleshooting Hardware Issue Power issue Server does not power on Symptom Server does not power on Action Check with Power On issue flowchart. Power source issue Cause • The server is not powered on. • Components or cables might not be properly connected or seated. •...

  • Page 32: Power Supply Issue

    Power supply issue Cause • The power supply might not be fully seated. • AC power is unavailable. • The power supply failed. • The power supply is in standby mode. • The power supply has exceeded the current limit. •...

  • Page 33: Unknown Issue

    Be sure the new hardware is installed properly. To be sure all requirements are met, see the device, server, and OS documentation. Be sure no memory, I/O, or interrupt conflicts exist. Be sure no loose connections exist. Be sure all cables are connected to the correct locations and are the correct lengths. Be sure other components were not accidentally unseated during the installation of the new hardware component.

  • Page 34: Internal System Issue

    Solution 2 Action Testing the device 1. Uninstall the device. 2. If the server works with the device removed and uninstalled, an issue exists with the device, the server does not support the device, or a conflict exists with another device. 3.

  • Page 35: Drives Are Not Recognized

    a. RAID Controller firmware b. RAID driver c. Host bus adapter firmware 3. Be sure the drive or backplane is cabled properly. 4. Be sure the drive data cable is working by replacing it with a known functional cable. 5. Be sure drive blanks are installed properly when the server is operating. Drives may overheat and cause sluggish response or drive failure.

  • Page 36: Server Response Time Is Slower Than Usual

    Cause • The files are corrupt. • Viruses exist on the server. • A TPM is installed but not properly enabled on the server. Action 1. Be sure the files are not corrupt. Run the repair utility for the operating system. 2.

  • Page 37: Fan Issue

    Cause The drive backplane is not cabled properly to the controller. Action Be sure that the drive backplane ports are connected to controller. Fan issue General fan issues Cause • The fans are not seated properly. • The fan configuration does not meet the functional requirements of the server. •...

  • Page 38: Excessive Fan Noise (High Speeds)

    Cause • The system temperature sensor is reading over threshold. • An air baffle is missing or not installed properly and causing a disruption of the airflow. • The processor heatsink is not installed as indicated in the server documentation. •...

  • Page 39: Memory Issue

    Action Replace the fan. Memory issue General memory issues Cause • The memory does not meet server requirements. • A DIMM has failed. • Third-party memory is installed on the server. • The DIMM is not properly seated. Action 1. Isolate and minimize the memory configuration. Use care when handling DIMMs. 2.

  • Page 40: Server Fails To Recognize New Memory

    Action 1. Be sure the memory is configured properly. For more information, see the product documentation to determine the memory configuration requirements. 2. Be sure no operating system errors are indicated. 3. Update the BIOS to the latest version. Server fails to recognize new memory Symptom The server does not recognize new memory installed on the server.

  • Page 41: Correctable Memory Error Threshold Exceeded

    • A system “freeze” • Server restarts or powers down unexpectedly • Parity errors occur Cause • The DIMM is not installed or seated properly. • The DIMM has failed. Action 1. Reseat the DIMM. 2. Update the BIOS to the latest version. 3.

  • Page 42: Uncorrectable Machine Check Exception

    Cause • One or more processors are not supported by the server. • The processor configuration is not supported by the server. • The server ROM is not current. • A processor is not seated properly. • A processor has failed. Action 1.

  • Page 43: System Battery Is Low Or Lost Power

    CAUTION: Before removing or replacing any processors, be sure to follow the guidelines “Removing and replacing a processor heatsink assembly” provided on page 105. Failure to follow the recommended guidelines can cause damage to the system board, requiring replacement of the system board. System battery is low or lost power Symptom An error message is received indicating low power or loss of power.

  • Page 44: Odd Drive Issue

    Cause • The USB drive key is not enabled in the UEFI System Utilities. • The drive boot order is not set to boot from the USB drive key. • The USB drive key is not seated properly. Action 1. Be sure that USB is enabled in the UEFI System Utilities. 2.

  • Page 45: Drive Is Not Detected

    Cause • The CD or DVD has material or residue on the surface. • The CD or DVD is not valid for the drive. Action 1. Clean the drive and media. 2. If a paper or plastic label has been applied to the surface of the CD-ROM or DVD in use, remove the label and any adhesive residue.

  • Page 46: External Device Issue

    Action 1. Use only cards listed as a supported option for the server. 2. Be sure that the power supplies installed in the server provide adequate power to support the server configuration. Some high-power graphics adapters require specific cabling, fans, or auxiliary power. For more information about adapter power requirements, see the documentation that ships with the graphics option or see the vendor website.

  • Page 47: Monitor Does Not Function Properly With Energy Saver Features

    password, you must disable the power-on password by using the Password Disable switch on the system board. 8. Be sure the video driver is current. For driver requirements, see the third-party video adapter documentation. Monitor does not function properly with energy saver features Symptom The monitor does not function properly with energy saver features.

  • Page 48: Mouse And Keyboard Issues

    Action Be sure magnetic field interference is not occurring. Move the monitor away from other monitors or power transformers. Mouse and keyboard issues Action 1. Be sure no loose connections exist by verifying the following: a. If a KVM switching device is in use, be sure the server is properly connected to the switch. b.

  • Page 49: Software Issue

    Software issue Operating system issue Operating system locks up Symptom The operating system locks up. Action 1. Scan for viruses with an updated virus scan utility. 2. Review the BMC WebUI event log. 3. Review the Redfish or IPMI Event LOG. 4.

  • Page 50: Reconfiguring Or Reloading Software

    Updating the operating system If you decide to apply an operating system update: 1. Perform a full system backup. 2. Apply the operating system update, using the instructions provided. 3. Install the current drivers. Reconfiguring or reloading software Prerequisites for reconfiguring or reloading software If all other options have not resolved the issue, consider reconfiguring the system.

  • Page 51: Errors Occur After A Software Setting Is Changed

    • The server configuration might have changed. • The server might be infected by a virus. Action 1. Check the application log and operating system log for entries indicating why the software locked up. 2. Check for incompatibility with other software on the server. 3.

  • Page 52: Rom Update Issue

    3. Check for overwritten files. To determine which files are added by the application, see the application documentation. 4. Reinstall the application. 5. Be sure you have the most current drivers. ROM update issue Remote BIOS or BMC Firmware flash issues Network connection fails on remote communication by WebUI Symptom An error message describing the broken connection displays and the program exits.
  • Page 53 The BMC binary xxx.ima_enc is available in the Firmware Release Package on the Hewlett Packard Enterprise Support Center. 3. Contact your nearest Hewlett Packard Enterprise support provider. Target system is not supported Symptom If the target system is not listed in the supported servers list, an error message appears and the program exits.

  • Page 54: System Utilities

    System utilities BIOS setup Accessing the BIOS setup menu screen Procedure 1. To access the BIOS setup menu screen, turn on the server. 2. If the server is already turned on, save your data and close all open applications, then restart the server.

  • Page 55: Navigating The Bios Setup Menu Screen

    Use the Left/Right arrow keys to move between the menu screens, then press Enter to view that menu tab. Use the Up/Down arrow keys to move between the menu options, then press Enter to execute that option. Some options lead to pop-up dialog boxes that prompt you to verify that you want to execute that option.

  • Page 56: Remote Flash Bios

    Function Enter • To open the page for the currently selected menu/submenu • To apply a field value. To select a value for the currently selected field + / - keys (only if it is user-configurable). Press these keys repeatedly to display all possible entries. A parameter that is enclosed in square brackets [ ] is user-configurable.

  • Page 57: Main Menu

    Main menu Parameter Description BIOS Information BIOS Version Current system BIOS version. BIOS Build Date Date when the system BIOS was built. BIOS Access Level The access level for BIOS System Information Intel RC code revision Processor Processor model PCH stepping RC Revision Total Memory Size of system memory detected during boot-up.

  • Page 58: Advanced Menu

    ® Intel Virtual RAID on CPU Manages the Intel Virtual RAID on CPU Onboard LAN Port 1-4 Configuration HPE Ethernet 1Gb 4-port 331i Adapter - NIC VLAN Configuration VLAN Configuration Driver Health Provides Health Status for the Drivers/Controllers Trusted Computing...

  • Page 59: Iscsi Configuration

    Parameter Description CSM Configuration CSM Configuration USB Configuration USB Device Information NVMe Drive Configuration NVMe device option settings iSCSI Configuration Parameter Description iSCSI Initiator Name The worldwide unique name of iSCSI Initiator. Only IQN format is accepted. Range is from 4 to 223. ®...
  • Page 60 Parameter Description All Intel VMD Controllers Select to see more information about the Intel VMD controllers System utilities...

  • Page 61: Hpe Ethernet 1Gb 4-Port 331I Adapter - Nic

    HPE Ethernet 1Gb 4-port 331i Adapter - NIC Parameter Description Firmware Image Menu Firmware image information. MBA Configuration Menu Configure Multiple Boot Agent (MBA) parameters. Disable HPE Shared Memory features Disable usage of reserved memory regions to allow direct assignment of device to guest virtual machines.

  • Page 62: Vlan Configuration

    VLAN Configuration Parameter Description Enter Configuration Menu VLAN VLAN Configuration System utilities...

  • Page 63: Driver Health

    Driver Health Parameter Description Component UEFI driver Driver healthy status System utilities...

  • Page 64: Trusted Computing

    Trusted Computing Parameter Description Value Security Device Support Enable Enable/Disable Security Device. NOTE: Your computer will reboot during restart in order to Disable change State of the Device System utilities...

  • Page 65: Acpi Settings

    ACPI Settings Parameter Description Value Enable ACPI Auto Enables or Disables BIOS ACPI Auto Enabled Configuration Configuration. Disabled Lock Legacy Resources Enables or Disables Lock of Legacy Resources. Enabled Disabled System utilities...

  • Page 66: Serial Port Console Redirection

    Serial Port Console Redirection Parameter Description Value Console Redirection Enable/Disable Console redirection function Enabled Disabled Console Redirection This setting specifies the host computer and the remote computer (which Settings the user is using) will exchange data. Both computers should have the same or compatible settings.

  • Page 67: Sio Configuration

    SIO Configuration Parameter Description Serial Port View and set basic properties of the SIO logical device. Like IO Base, IRQ Range, DMA Channel, and Device Mode. System utilities...

  • Page 68: Pci Subsystem Settings

    PCI Subsystem Settings ® IMPORTANT: For standardized LED management support, enable Intel VMD. ® IMPORTANT: To hot swap NVMe SSDs without shutting down the system, enable both Intel and PCIe Hot Plug. Parameter Description Value PCI Bus Driver Version Onboard LAN Controller Enable/Disable the onboard LAN1 devices Enabled Disabled...

  • Page 69: Network Stack Configuration

    Network Stack Configuration Parameter Description Value Network Stack Enable/Disable UEFI Network Stack function. Enabled Disabled Ipv4 PXE Support Enabled Enable Ipv4 PXE Boot Support. If disabled IPV4 PXE boot option will not be created. Disabled Ipv4 HTTP Support Enable/Disable Ipv4 HTTP feature. Enabled Disabled Ipv6 PXE Support...

  • Page 70: Usb Configuration

    USB Configuration Parameter Description Value Legacy USB Support Enabled Enables Legacy USB support. Disabled AUTO option disables legacy support if no USB devices are connected. Auto DISABLE option will keep USB devices available only for EFI applications. EHCI Hand-off This is a workaround for OSes without XHCI Enabled hand-off support.
  • Page 71 Parameter Description Value Internal SD Card Slot Enables the internal SD card slot. Enabled Disabled USB Mass Storage Driver Enable/Disable USB Mass Storage Driver Enabled Support support Disabled Port 60/64 Emulation Enabled Enable/Disable the I/O port 60h/64h emulation support. This should be enabled for the complete Disabled USB keyboard legacy support for non-USB aware OS.

  • Page 72: Nvme Drive Configuration

    NVMe Drive Configuration Parameter Description NVMe configuration Shows information on the installed NVMe devices System utilities...

  • Page 73: Nvme Ssd Drives List

    NVMe SSD Drives List System utilities...

  • Page 74: Platform Menu

    Platform menu Parameter Description PCH Configuration Displays and provides option to change the PCH Settings. Miscellaneous Configuration System miscellaneous configuration. Server ME Configuration Displays Server ME Parameters. Runtime Error Logging Press <Enter> to view or change the runtime error log configuration.

  • Page 75: Socket Menu

    Socket menu Parameter Description Processor Configuration Configure the Processor Settings. Common RefCode Configuration Configure the Common RefCode Settings. UPI Configuration Configure the UPI Settings. Memory Configuration Configure the Memory Settings. IIO Configuration Configure the IIO Settings. Configure the Power Management settings. Advanced Power Management Configuration System utilities...

  • Page 76: Server Management Menu

    Server Management menu Parameter Description Value BMC Support Enable/Disable BIOS communicates with BMC Enabled Disabled Wait for BMC Enabled Wait For BMC response for specified time out. Disabled It takes around 30 seconds to initialize Host to BMC interfaces. FRB-2 Timer Enable/Disable Enable/Disable FRB-2 timer (POST timer).
  • Page 77 Parameter Description Value FRB-2 Timer Policy Configure the FRB-2 timer policy Do Nothing Reset Power Down OS Watchdog Timer Enable/Disable OS watchdog timer. Enabled Disabled OS Wtd Timer Timeout Configure the OS watchdog timer 5 minutes 10 minutes 15 minutes 20 minutes Serial Mux Press <Enter>...

  • Page 78: Security Menu

    Security menu Parameter Description Administrator Password Set the administrator’s password. User Password Set the user’s password Secure Boot Select to configure the secure boot function. System utilities...

  • Page 79: Boot Menu

    Boot menu Parameter Description Value Boot Configuration Setup Prompt Timeout Set the number of seconds to wait for setup 1~ 65535 activation key. Bootup NumLock State Select to enable or disable the Num-Lock key during boot. Quiet Boot Enabled When enabled, BIOS will show a full screen logo when booting;...

  • Page 80: Save & Exit Menu

    Save & Exit menu Parameter Description Save Options Save Changes and Exit Save changes made and exit system setup. Keyboard shortcut: Discard Changes and Exit Discard changes made and exit system setup. Keyboard shortcut: Esc. Save Changes and Reset Save changes made and restart the system. Discard Changes and Exit Discard changes made restart the system.

  • Page 81: Restore Manufacturing Defaults

    Parameter Description Restore User Defaults Load the user default settings for all setup parameters. Boot Override Force boot through the device. Restore manufacturing defaults CAUTION: Restoring default manufacturing settings will reset all BIOS configuration settings to their default manufacturing values and delete all UEFI non-volatile information, such as boot configuration and Secure Boot security keys (if Secure Boot is enabled).

  • Page 82: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. Item Description Access panel spare parts PCIe riser cage spare part PCIe riser blank spare parts Miscellaneous blank spare parts Server ear and front bezel spare parts Rack mounting hardware spare parts Cable management arm spare parts Requires a second processor.

  • Page 83: Pcie Riser Blank Spare Parts

    Description Spare part number Assembly, secondary riser x16 LP 875539-001 875549-001 Assembly, secondary tertiary riser 10SFF NVMe bracket For primary riser board spares, see PCIe riser board spare parts PCIe riser blank spare parts Customer self repair on page 140: mandatory Description Spare part number...

  • Page 84: System Components

    Description Spare part number Easy Install Cable Management Arm 744113-001 System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts information, see the Hewlett Packard Enterprise PartSurfer website. Item Description Heatsink spare parts Processor spare parts DIMM spare parts Controller spare parts...

  • Page 85: Dimm Spare Parts

    Description Spare part number 1.7GHz Intel Xeon-B 3104 processor (85W) 875709-001 1.7GHz Intel Xeon-B 3106 processor (85W) 875710-001 1.8GHz Intel Xeon-S 4108 processor (85W) 875712-001 2.1GHz Intel Xeon-S 4110 processor (85W) 875711-001 2.6GHz Intel Xeon-S 4112 processor (85W) 875714-001 2.2GHz Intel Xeon-S 4114 processor (85W) 875713-001 2.1GHz Intel Xeon-S 4116 processor (85W) 875716-001...

  • Page 86: Controller Spare Parts

    Description Spare part number 32GB, 2Gx4, PC4-2666V-R 850881-001 64GB, 2Gx4, PC4-2666V-R 850882-001 64GB, 2Gx4, DDR4-2666V-LR 882449-001 Controller spare parts Controller spare parts Customer self repair on page 140: mandatory Description Spare part number PCA Raid Controller-9460-8i P02181-001 PCA Raid Controller-9460-16i P02182-001 CVPM05 Super Capacitor- (9460/CVPM05) P03112-001...

  • Page 87: Pcie Riser Board Spare Parts

    PCIe riser board spare parts Customer self repair on page 140: mandatory Description Spare part number Primary riser board, x16 x8, GPU 875545-001 Primary riser board, x16 x16 + SATA M.2 2280 875547-001 Primary riser board, 2x4 NVMe x16x8, GPU, Gen10 875548-001 System board assembly spare parts Customer self repair on page 140: mandatory...

  • Page 88: Fan Spare Parts

    Item Description Drive backplanes spare parts Cable kit spare parts Battery spare parts Not shown. Fan spare parts Customer self repair on page 140: mandatory Description Spare part number Standard fans 875283-001 High-performance fans 875284-001 Power supply spare parts Customer self repair on page 140: mandatory Description Spare part number...
  • Page 89 Description Spare part number 2.4TB SAS 10K SFF SAS ENT HDD P10688-001 2.4TB SAS 10K SFF SGT ENT HDD P02270-001 240GB SATA RI SFFS4510 SSD P09007-001 480GB SFF SATA RI SSD P02277-001 480GB SATA RI SFF PM883 SSD P10690-001 480GB SATA RI SFF S4510 SSD P09008-001 960GB SFF SATA RI SSD P02278-001...

  • Page 90: Power Switch Spare Parts

    Serial port cable 875571-001 8/2/10SFF MSAS HD SAS/SATA cable P03217-001 HPE Trusted Platform Module 2.0 spare part Customer self repair on page 140: no Description Spare part number HPE Trusted Platform Module 2.0 Gen 10 kit, TAA 872159-001 Illustrated parts catalog...
  • Page 91 The HPE Trusted Platform Module 2.0 Gen10 Option is not a customer-removable part. Once installed, the TPM module becomes a permanent part of the system board. If you suspect a TPM failure, refer to HPE Trusted Platform Module 2.0 Gen10 option...

  • Page 92: Removal And Replacement Procedures

    Removal and replacement procedures Required tools The following tools might be required to perform some procedures: • T-10/T-15/T-30 Torx screwdriver • Phillips screwdriver Safety considerations Before performing service procedures, review all the safety information. Electrostatic discharge Be aware of the precautions you must follow when setting up the system or handling components. A discharge of static electricity from a finger or other conductor may damage system boards or other static- sensitive devices.

  • Page 93: Server Warnings And Cautions

    Server warnings and cautions WARNING: This server is heavy. To reduce the risk of personal injury or damage to the equipment: • Observe local occupational health and safety requirements and guidelines for manual material handling. • Get help to lift and stabilize the product during installation or removal, especially when the product is not fastened to the rails.

  • Page 94: Preparation Procedures

    WARNING: To reduce the risk of personal injury or damage to the equipment, adequately stabilize the rack before extending a component outside the rack. Extend only one component at a time. A rack may become unstable if more than one component is extended. WARNING: When installing a server in a telco rack, be sure that the rack frame is adequately secured at the top and bottom to the building structure.

  • Page 95: Extend The Server From The Rack

    Extend the server from the rack NOTE: If the optional cable management arm option is installed, you can extend the server without powering down the server or disconnecting peripheral cables and power cords. These steps are only necessary with the standard cable management solution. Procedure 1.

  • Page 96: Removing And Replacing The Bezel

    Procedure 1. Power down the server (Power down the server). 2. Extend the server from the rack (Extend the server from the rack). 3. Open or unlock the locking latch, slide the access panel to the rear of the chassis, and remove the access panel.

  • Page 97: Removing A Sas/Sata Drive

    Removing a SAS/SATA drive Procedure 1. Back up all server data. 2. Observe the LED status of the drive and determine if it can be removed. 3. Remove the drive. 4. Remove the drive from the carrier. Removal and replacement procedures...

  • Page 98: Removing And Replacing A Power Supply Blank

    To replace the component, reverse the removal procedure. Removing and replacing a power supply blank To replace the component, reverse the removal procedure. Removing and replacing the AC power supply CAUTION: To prevent improper cooling and thermal damage, do not operate the server unless all bays are populated with either a component or a blank.

  • Page 99: Removing And Replacing A Fan

    a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. 3. Access the product rear panel. 4. Remove the power supply. WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it.
  • Page 100 Fan bay 1 Fan bay 2 Fan bay 3 Fan bay 4 Fan bay 5 Fan bay 6 Fan bay 7 The loss of a single fan rotor (one standard fan) causes loss of redundancy. The server supports variable fan speeds. The server shuts down during the following temperature-related scenarios: •...

  • Page 101: Removing And Replacing A Fan Blank

    Removing and replacing a fan blank CAUTION: Do not operate the server for long periods with the access panel open or removed. Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage. IMPORTANT: For optimum cooling, install fans in all primary fan locations.
  • Page 102 a. Extend the server from the rack. b. Remove the server from the rack. 4. Remove the access panel. 5. Remove the riser cage. 6. Remove the riser blank. To remove blanks from the primary riser: To remove blanks from the secondary riser: a.
  • Page 103 b. Remove the riser blank. Full-height Removal and replacement procedures...

  • Page 104: Removing And Replacing A Riser Cage

    To replace the component, reverse the removal procedure. Removing and replacing a riser cage CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Procedure 1.
  • Page 105 To remove the secondary riser cage: a. Remove the primary riser cage. b. Open the secondary rear wall. c. Remove any expansion boards. d. Remove the riser cage. Removal and replacement procedures...

  • Page 106: Removing And Replacing A Primary Riser Card

    To replace the component, reverse the removal procedure. Removing and replacing a primary riser card CAUTION: To prevent damage to the server or expansion boards, power down the server and remove all AC power cords before removing or installing the PCI riser cage. Procedure 1.

  • Page 107: Removing And Replacing A Pcie Expansion Board

    6. Remove all expansion boards. 7. Remove the riser. Secondary risers are spared with the riser cage. To replace the component, reverse the removal procedure. Removing and replacing a PCIe expansion board WARNING: To reduce the risk of personal injury, electric shock, or damage to the equipment, remove power from the server by removing the power cord.
  • Page 108 CAUTION: To reduce the risk of damage to the equipment when installing HPE CL Eth 1x100Gb MLX5 PCIe3 or HPE CL Eth 2x50Gb MLX5 PCIe3: • You must adjust the thermal policy in BIOS setup to a minimum of Increased Cooling or Maximum Cooling for added thermal protection.

  • Page 109: Removing And Replacing A Rear Serial Port Interface

    To remove an expansion card from the secondary riser: a. Remove the primary riser cage. b. Lift the secondary rear wall. c. Remove the expansion card. To replace the component, reverse the removal procedure. Removing and replacing a rear serial port interface Procedure 1.

  • Page 110: Removing And Replacing A Dimm

    • Extend the server from the rack (Extend the server from the rack). • Remove the server from the rack (Remove the server from the rack). 4. Remove the access panel (Remove the access panel). 5. Using a T-10 Torx screwdriver, remove the screws securing the serial port. Then, disconnect and remove the serial cable.

  • Page 111: Removing And Replacing A Processor Heatsink Assembly

    4. Remove the access panel. 5. Remove the DIMM. To replace the component, reverse the removal procedure. Removing and replacing a processor heatsink assembly Installing a processor heatsink assembly The server supports single-processor and dual processor operations. Prerequisites Before installing this option, be sure that you have the following items: •...
  • Page 112 Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Remove the server from the rack (Remove the server from the rack). Remove the access panel (Remove the access panel). Remove the dust cover from the processor socket you intend to upgrade.

  • Page 113: Installing A High-Performance Heatsink

    Install the access panel. Install the server in the rack. 10. Connect each power cord to the server. 11. Connect each power cord to the power source. 12. Power up the server (Power up the server). Installing a high-performance heatsink Prerequisites CAUTION: Installing a high-performance heatsink requires the installation of a processor assembly onto the heatsink.
  • Page 114 CAUTION: When handling the heatsink, always hold it along the top and bottom of the fins. Holding it from the sides can damage the fins. CAUTION: THE CONTACTS ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the socket or processor, do not touch the contacts. Power down the server (Power down the server).
  • Page 115 c. Lift the processor heatsink assembly up and away from the system board. d. Turn the processor heatsink assembly over and place it on a work surface with the processor assembly facing up. Release the thermal grease adhesion between the processor assembly and heatsink: a.
  • Page 116 a. Locate the Pin 1 indicator on the processor carrier and the socket. b. Align the processor heatsink assembly with the heatsink alignment pins and gently lower it down until it sits evenly on the socket. The heatsink alignment pins are keyed. The processor heatsink assembly will only install one way.

  • Page 117: Removing And Replacing The System Board

    Removing and replacing the system board Procedure Power down the server. Remove all power: a. Disconnect each power cord from the power source. b. Disconnect each power cord from the server. Do one of the following: a. Extend the server from the rack. b.

  • Page 118: Removing And Replacing The 8Sff Drive Backplane

    2. Install all components removed from the failed system board. 3. Install the access panel. 4. Install the power supplies. 5. Power up the server. Removing and replacing the 8SFF drive backplane Procedure 1. Power down the server. 2. Remove all power: a.

  • Page 119: Removing And Replacing The 10Sff Drive Backplane

    To replace the component, reverse the removal procedure. Removing and replacing the 10SFF drive backplane CAUTION: To prevent damage to electrical components, take the appropriate anti-static precautions before beginning any system installation. Improper grounding can cause electrostatic discharge. Procedure 1. Back up all server data. 2.

  • Page 120: Hpe Trusted Platform Module 2.0 Gen10 Option

    HPE Trusted Platform Module 2.0 Gen10 option Overview Use these instructions to install and enable an HPE TPM 2.0 Gen10 Kit in a supported server. This option is not supported on Gen9 and earlier servers. This procedure includes three sections: 1.

  • Page 121: Installing And Enabling The Hpe Tpm 2.0 Gen10 Kit

    Hewlett Packard Enterprise is not liable for blocked data access caused by improper TPM use. For operating instructions, see the TPM documentation or the encryption technology feature documentation provided by the operating system. Installing and enabling the HPE TPM 2.0 Gen10 Kit Installing the Trusted Platform Module board Preparing the server for installation Procedure 1.
  • Page 122 • Extend the server from the rack. • Remove the server from the rack. 5. Place the server on a flat, level work surface. 6. Remove the access panel. 7. If needed, remove any expansion boards installed in slot 3. 8.
  • Page 123 3. Install the TPM cover. a. Line up the tabs on the cover with the openings on either side of the TPM connector. b. To snap the cover into place, firmly press straight down on the middle of the cover. 4.

  • Page 124: Enabling The Trusted Platform Module

    a. Install the server in the rack, if necessary. b. Install the server in the enclosure. 4. Power up the server. a. Connect the power cords (rack and tower servers). b. Press the Power On/Standby button. Enabling the Trusted Platform Module When enabling the Trusted Platform module, observe the following guidelines: •...

  • Page 125: Cabling

    Cabling Storage Cabling Guidelines When installing cables, observe the following: • All ports are labled • System board ports • Controller ports • Most data cables have labels near each connector with destination port information. • Some data cables are pre-bent. Do not unbend or manipulate the cables. •...

  • Page 126: Sff Configuration Cable Routing

    SFF configuration cable routing 8SFF to RAID controller with CVPM05 Drive cage SFF backplane 8i RAID controller 8SFF Port1 Port0 Port2 Port1 8SFF to controller Drive cage SFF backplane Controller 8SFF Port1 Port1 Port2 Port2 Cabling...

  • Page 127: 8Sff To System Board

    8SFF to system board Drive Cage SFF Backplane System board 8SFF Port1 Port1 Port2 Port2 2SFF NVMe + 8SFF embedded SATA Drive Cage SFF Backplane System board 8SFF Port1 Port1 Port2 Port2 2SFF Port6 Primary NVMe riser Cabling...

  • Page 128: 2Sff Nvme + 8Sff Sas/Sata

    2SFF NVMe + 8SFF SAS/SATA Drive Cage SFF Backplane Controller 8SFF Port1 Port0 Port2 Port1 2SFF Port6 Primary NVMe riser 10SFF combo to NVMe riser with embedded SATA Drive Cage SFF Backplane Riser 10SFF Port1 Tertiary riser Port1 Port2 Secondary riser Port2 Port3 Secondary riser Port3 Table Continued...

  • Page 129: 10Sff Combo To Nvme Riser With Sas

    Drive Cage SFF Backplane Riser Port4 Embedded SATA Port5 Secondary riser Port4 Port6 Secondary riser Port5 10SFF combo to NVMe riser with SAS Drive Cage SFF Backplane Riser 10SFF Port1 Tertiary riser Port1 Port2 Secondary riser Port2 Port3 Secondary riser Port3 Port4 RAID controller card ports 1 and 2 Port5...

  • Page 130: Removing And Replacing The System Battery

    Removing and replacing the system battery The system battery provides power to the real-time clock. If the server no longer automatically displays the correct date and time, you might need to replace the system battery. WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack.
  • Page 131 7. To replace the component, reverse the removal procedure. 8. Properly dispose of the old battery. For more information about battery replacement or proper disposal, contact an authorized reseller or an authorized service provider. Removing and replacing the system battery...

  • Page 132: Specifications

    Specifications Environmental specifications Specification Value Temperature range — Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating 8% to 90%. 28°C (82.4°F), maximum wet bulb temperature Nonoperating 5% to 95% 38.7°C (101.7°F), maximum wet bulb temperature All temperature ratings shown are for sea level.

  • Page 133: Power Supply Specifications

    Depending on the installed options and the regional location where the server was purchased, the server can be configured with one of the following power supplies: • HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply • HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply •...

  • Page 134: Hpe 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply

    500 W at 100 VAC to 127 VAC input 500 W at 100 VAC to 240 VAC input 500 W at 240 VDC input for China only HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply Specification Value...

  • Page 135: Hpe 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply

    800 W at 100 VAC to 127 VAC input 800 W at 100 VAC to 240 VAC input 800 W at 240 VDC input for China only HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply Specification Value...

  • Page 136: Hpe 800W Flex Slot Universal Hot Plug Low Halogen Power Supply

    HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply Specification Value Input requirements Rated input voltage 200 VAC to 277 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 4.4 A at 200 VAC 3.8 A at 230 VAC 3.1 A at 277 VAC...

  • Page 137: Hpe 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply

    • Switching or disconnecting devices must not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor. HPE 1600W Flex Slot Platinum Hot Plug Low Halogen Power Supply Specification Value...
  • Page 138 Specification Value Maximum rated input power 1,734 W at 200 VAC 1,725 W at 240 VAC BTUs per hour 5,918 at 200 VAC 5,884 at 240 VAC Power supply output Rated steady-state power 1,600 W at 200 VAC to 240 VAC input 1,600 W at 240 VDC input Maximum peak power 2,200 W for 1 ms (turbo mode) at 200 VAC to 240...

  • Page 139: Support And Other Resources

    Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc...

  • Page 140: Customer Self Repair

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience.

  • Page 141: Regulatory Information

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

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