Troubleshooting - Össur i-digits Clinician Manual

5.2

Troubleshooting

Problem
Prosthesis does not operate
One digit does not operate
Device stops halfway during
an action
User complains that the pros-
thesis is difficult to operate
Battery charge does not last
as long as expected
Battery is not working
At any time, contact customer support for further troubleshooting or questions.
Action
Ensure the prosthesis is switched on
Ensure the battery is connected
Ensure the battery is charged
Check the electrodes have good contact
Check if the digit operates correctly using the Health Check in biosim™
Electrode settings may need to be adjusted
Check the electrode cable is not damaged
Check that the digit screws are not loose
Ensure that electrodes have good contact
Electrode settings may be too low
Ensure the battery has good charge
Ensure the electrodes are well grounded
Check electrode placement and wiring
Fully charge the battery overnight. Check the battery connection
Ensure electrodes are not set above 5.5
Check user is not holding a sustained signal to the hand
by reviewing on real time graph, or excessive signal counts in usage statistics
Replace with a spare battery
Check the battery is connected
Check the battery is charged
Check the wiring for signs of damage
Check the device using one of the spare batteries
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