TSC TDM-20 User Manual
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TSC TDM-20 User Manual

Direct thermal portable printer
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TDM-20
Direct Thermal Portable Printer
USER'S
MANUAL
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Summary of Contents for TSC TDM-20

  • Page 1 TDM-20 Direct Thermal Portable Printer USER’S MANUAL...
  • Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use,...
  • Page 3 Agency Compliance and Approvals 2014/30/EU(EMC), 2014/35/EU(LVD), 2011/65/EU(RoHS 2.0) EN 55032 Class B EN 55024 EN61000-3-2:2014 EN61000-3-3:2013 EN 60950-1 FCC part 15B, Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 4 GB 4943.1 GB/T9254 GB 17625.1 IS 13252(Part 1)/ IEC 60950-1 CNS 13438 CNS 14336-1 CNS 15663 KN 32 / KN 35 Important safety instructions: 1. Read all of these instructions and keep them for later use. 2. Follow all warnings and instructions on the product. 3.
  • Page 5 CAUTION: (For equipment with RTC (CR2032) battery or rechargeable battery pack) Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the Instructions as below. 1. DO NOT throw the battery in fire. 2.
  • Page 6 The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 7 NCC 警語: 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻 率、加大功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二 條) 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立 即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或 工業、科學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法 第十四條) 警告： 本電池如果更換不正確會有爆炸的危險，請依製造商說明書處理用過之電池。...
  • Page 8 限用物質及其化學符號 Restricted substances and its chemical symbols 六價鉻 多溴聯苯 多溴二苯醚 單元Unit 鉛Lead 汞Mercury 鎘Cadmium Hexavalent Polybrominate Polybrominate (Pb) (Hg) (Cd) chromium d biphenyls d diphenyl (PBB) ethers (PBDE) ○ ○ ○ ○ ○ ○ 內外塑膠件 ○ ○ ○ ○ ○ 內外鐵件...

  • Page 9: Table Of Contents

    Contents 1. Introduction....................... 1 1.1 Product Introduction..................1 1.2 Product Features ..................... 2 1.2.1 Printer Standard Features ..............2 1.2.2 Printer Optional Features ..............3 1.3 General Specifications ..................4 1.4 Print Specifications ..................5 1.5 Media Specifications ..................6 2.
  • Page 10 5.1 Media Sensor Calibration ................33 5.2 Self-test and Dump Mode ................34 5.3 Printer Initialization ..................38 6. Diagnostic Tool ....................39 6.1 Start the Diagnostic Tool ................39 6.2 Printer Function .................... 40 6.3 Calibrating Media Sensor by Diagnostic Tool ..........41 6.3.1 Auto Calibration ................

  • Page 11: Introduction

    BT4.2 coexist module to connect to a mobile computer or even a smartphone and produce clear easy-to-read receipts hour after hour. To print the receipt or labels, you can use the enclosed labeling software or TSC printer language to create the label template. For more information about TSPL2, please refer to the TSPL/TSPL2 programming manual at website.

  • Page 12: Product Features

    1.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features. Features Description Direct thermal printing Black mark reflective sensor Head open sensor 3 operation buttons (On/off, feed/pause, and cover-open buttons) LED version:  5 LEDs: 1 for printer status; 3 for Battery capacity; 1 for wireless status Audible alert Programmable buzzer Rechargeable Li-ion battery 32-bit RISC high performance processor...

  • Page 13: Printer Optional Features

    Text, bar code, graphics/image printing (Please refer to the TSPL/TSPL2 programming manual for supporting code page) Supported bar code Supported Image Format 1D bar code 2D bar code Windows .BMP, CODABLOCK Code128 subsets .PCX mode, DataMatrix, A.B.C,Code128UCC, (Max. 256 colors Maxicode, PDF-417, graphics) Aztec,...

  • Page 14: General Specifications

    12-60VDC adaptor with cigarette lighter adaptor ○ cable Media spacer kit (support media roll width for 1, ○ 1.5, and 2 inches) IP54-rated environmental case with shoulder ○ strap ○ Shoulder strap kit (without environmental case) ○ 1.3 General Specifications General Specifications Physical dimensions 79 mm (W) x 36.5 mm (H) x 116 mm (D) Enclosure...

  • Page 15: Print Specifications

    *The operation condition is as below. 4 ips, density 8, printing coverage 12.5%, 2 min. print 1 label with Bluetooth connection. The printer can work for 8.6 hours. 1.4 Print Specifications Print Specifications TDM-20 Print head resolution 203 dots/inch (8 dots/mm) Printing method...

  • Page 16: Media Specifications

    1.5 Media Specifications Media Specifications TDM-20 Media roll capacity Max. O.D.: 30 mm (1.18”) Continuous, black mark, partial label with gap (liner is Media type transparent and can be detectable by reflective sensor) & selected liner free label Media wound type Outside wound 25.4 mm (1”) ~ 2,794 mm (110”)

  • Page 17: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 18: Printer Overview

    2.2 Printer Overview 2.2.1 Front View Power on/off button Feed/stop button LED indicators Media cover Media view window Media cover release button...

  • Page 19: Interior View

    2.2.2 Interior View Tear edge Print head Platen roller Black mark sensor...

  • Page 20: Rear View

    2.2.3 Rear View Li-ion Battery Battery open clasp Interface cover Power jack USB interface...

  • Page 21: Operator Control

    2.3 Operator control 2.3.1 LED Indication and Keys Power on/off button Feed/Pause button Printer status LED indicator Battery charge level LED indicators Wireless status LED indicator Keys Function 1. Press and hold for 2-3 seconds to turn on the printer. 2.
  • Page 22 Status Indication Printer is ready Green (blinking) Printer is paused Sleep mode/ entered the sleep mode after stop working over 2 minutes (The interval can be Printer status LED Green (blinking every two indicator changed by revising the seconds) command, refer to TSPL/TSPL2 programming manual on website).

  • Page 23: Battery Charging Cycle

    2.3.2 Battery Charging Cycle 1. Charging the battery when the printer turns on. Charging Fully charged then turn off mode the printer automatically. Power saving mode Charging cycle LED version 1. Charging the battery when Charging level: 0~30% the printer turns on. Charging level: 30~60% Charging level: 60~100% Charging level: 100%...
  • Page 24 2. Charging the battery when the printer turns off. Charging cycle LED version Charging the battery when the Charging level: 0~30% printer turns off. Charging level: 30~60% Charging level: 60~100% Charging level: 100% Note: 1. Printer status LED blinks amber light when charging the battery. 2.

  • Page 25: Setup

    3. Setup 3.1 Install the Battery 1. Insert battery to the left side of battery slot on the rear of the printer. 2. Push the battery down and pull the battery clasp to lock the battery. Battery safety warning: 1. DO NOT throw the battery in fire. DO NOT short circuit the contacts. 2.

  • Page 26: Charge The Battery

    3.2 Charge the Battery It takes 1.5 to 2 hours to fully charge the battery before the first time usage. The lifetime of the battery is 300 times for charge/discharge cycles. 3.2.1 Charge the Battery 1. Open the interface cover and plug the power cord into the power jack.

  • Page 27: Charge By 4-Bay Battery Charger Station (Optional)

    3.2.2 Charge by 4-bay Battery Charger Station (Optional) 1. Plug the power cord to the power jack on the charger station. 2. Insert the printer along the slot to the charger station as pictured. Note: Please refer to section 3.1 for battery installation procedure.

  • Page 28: Communicate

    3.3 Communicate 3.3.1 Connecting with the Communication Cable  USB to USB Cable (Optional) 1. Open the interface cover and connect the printer to the computer with USB cable. USB interface USB connector (Printer) USB connector (PC) 3.3.2 Connecting with Bluetooth (Optional) Turn on the printer and make sure the Bluetooth Default device opened.

  • Page 29: Loading The Media

    3.4 Loading the Media 1. Open the printer media cover by pressing the media cover release button. 2. Place the media roll at the correct side, and pull out enough paper over the tear edge. 3. Press the media cover on both sides to close it and make sure the media cover have closed correctly.

  • Page 30: Accessories

    4. Accessories 4.1 Install the Belt Clip Turn the battery to rear side and lock the belt clip on the hole at the top of the printer. Press the ball on the belt clip to the hole as pictured. The printer can be hung on the belt.

  • Page 31: Install The Media Spacer Kit (Optional)

    4.2 Install the Media spacer kit (Optional) Open the printer media cover by pressing the media cover release button. Insert the media spacers to both sides of slots then complete the installation. Slot...
  • Page 32 Note: 1. The media spacer kit could easily change the media fix width ranged from 1”, 1.5”, to 2” by moving both sides of the adapters. 2. When install the media spacers, the number of media spacers should be same on both sides. 1”...

  • Page 33: Install The Ip54-Rated Environmental Case With Shoulder Strap (Optional)

    4.3 Install the IP54-rated environmental case with shoulder strap (Optional) Open the zip along the arrow direction indicated on case cover. Zip of case cover Place the printer in the case. Note: The printing side must face the outside cover as indicated.
  • Page 34 Zip up the case cover. The outside cover should be opened and fixed while printing. Outside cover fixed Outside cover...

  • Page 35: Install Shoulder Strap Kit (Optional)

    4.4 Install Shoulder strap kit (Optional) Turn the printer to rear side, remove the battery on the rear of the printer and lock the shoulder strap kit on the hole above the battery as indicated. Reinstall the battery, and the printer can be hung on the shoulder strap.

  • Page 36: Install Vehicle Holder Adapter For Ram Mount (Optional)

    4.5 Install Vehicle holder adapter for RAM mount (Optional) Turn the printer to the rear side. Note: Please choose the printer with copper pillars as indicated. Copper pillars Install the vehicle holder adapter align with the copper pillars and fix with two screws as indicated. Copper pillars...
  • Page 37 Fix the vehicle holder adapter on the ball adapter by two screws. Screws Install and fix the vehicle holder with ball adapter on RAM mount then complete installation. Note: The RAM mount is not inlcuded in the option. RAM mount...

  • Page 38: Charge By 1-Bay Printer Charger Station (Optional)

    4.6 Charge by 1-bay Printer Charger Station (Optional) Push the printer properly to the charger station. Plug the power cord to the power jack on the charger station. Plug the power cord into a properly power outlet.
  • Page 39 After the power outlet of the charger station is connected, the printer will start charging. Note: When the battery is completely charged, the amber of LED indicator will be off and shows fully charged green lights.

  • Page 40: Charge By 4-Bay Printer Charger Station (Optional)

    4.7 Charge by 4-bay Printer Charger Station (Optional) Users could install the 4-bay charger station in vertical or horizontal positions. Vertical placement (must be installed with base support) Horizontal placement Install the printer on the charger station as indicated. Vertical placement (must be installed with base support)
  • Page 41 Horizontal placement Plug the power cord to the power jack on the charger station. Plug the power cord into a properly power outlet.
  • Page 42 Turn on the power switch on the charger station, it will flash the blue light and start charging. Note: When the battery is completely charged, the amber of LED indicator will be off and shows fully charged green LED.

  • Page 43: Power-On Utilities

    5. Power-on Utilities There are three power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button ( ) then turning on the printer power simultaneously and release the button at different positions of LED indicator. Please follow the steps below for different power-on utilities.

  • Page 44: Self-Test And Dump Mode

    5.2 Self-test and Dump Mode Please follow the steps below. 1. Turn off the printer. 2. Hold on the FEED button ( ) then turn on the printer ( 3. Release the FEED button ( ) when the indicator becomes blinking.
  • Page 45 Self-test printout Model name F/W version Firmware checksum Printer S/N TSC configuration file System date System time Printed mileage (meter) Cutting counter Print speed (inch/sec) Print darkness...
  • Page 46 BT setting information Numbers of download files Total & available memory space Print head check pattern...
  • Page 47  Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 48: Printer Initialization

    5.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the printer. 2. Hold on the FEED button ( ) then turn on the printer ( 3.

  • Page 49: Diagnostic Tool

    6. Diagnostic Tool TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer.

  • Page 50: Printer Function

    For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide on TSC website at Downloads \ Manuals \ Utilities \ Diagnostic utility quick start guide. Note: The three different print modes below are available, you can download the command on...

  • Page 51: Calibrating Media Sensor By Diagnostic Tool

    4. Click the “Calibrate Sensor” button. 5. Select the media type and click the “Calibrate” button. Note: The TDM-20 can only support continuous, die-cut, receipt, and black mark media type.

  • Page 52: Setting Wi-Fi By Printer Management (Optional)

    6.4 Setting Wi-Fi by Printer Management (Optional) 1. Make sure the media is already installed and media cover is closed. (Please refer section 3.4) 2. Connect the USB cable between the computer and the printer. 3. Turn on the printer power. 4.
  • Page 53  WPA-Enterprise Note: * The default IP address is obtained by DHCP (Dynamic Host Configuration Protocol). To change the setting to static IP address, select DHCP item to “OFF” then enter the IP address, subnet mask and gateway. * On DHCP, user can change the printer name by another model name in “Printer Name” field. * User also can change the raw port in “Raw Port”...
  • Page 54 Note: IP address should be shown within about 5~15 seconds after printer turn on. If not, please to setup it again.

  • Page 55: Setting Bluetooth By Diagnostic Tool (Optional)

    6.5 Setting Bluetooth by Diagnostic Tool (Optional) 1. Make sure the media is already installed and media cover is closed. (Please refer section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) The default interface setting is USB interface.

  • Page 56: Troubleshooting

    7. Troubleshooting 7.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 57 Missing printing on the left or * Wrong label size setup. * Set the correct label size. right side of label * The print head is dirty. * Clean the print head. Gray line on the blank label * The platen roller is dirty. * Clean the platen roller.

  • Page 58: Maintenance

    8. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer.  Cotton swab  Lint-free cloth  Vacuum / Blower brush  100% Ethanol or Isopropyl Alcohol 2.

  • Page 59: Revise History

    Revise History Date Content Editor...
  • Page 60 9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: +886-2-2218-6789 TEL: +886-3-990-6677 FAX: +886-2-2218-5678 FAX: +886-3-990-5577 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com TSC Auto ID Technology Co., Ltd. tech_support@tscprinters.com...

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