TSC TDP-245 Plus Service Manual
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TSC TDP-245 Plus Service Manual

Direct thermal bar code printer
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See also: Programming Manual , User Manual
TDP-245 Plus/ TDP-247/ TDP-345
DIRECT THERMAL BAR CODE PRINTER
SERVICE
MANUAL

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Summary of Contents for TSC TDP-245 Plus

  • Page 1 TDP-245 Plus/ TDP-247/ TDP-345 DIRECT THERMAL BAR CODE PRINTER SERVICE MANUAL...

  • Page 2: Table Of Contents

    1. OVERVIEW ............................1 1.1 Front View ...................... 1 1.2 Rear View ....................... 1 1.3. Specification ....................2 1.3.1. Printer (TDP-245 Plus) ..................2 1.3.2. Printer (TDP-247/ TDP-345) ................5 1.3.3. LED ........................8 1.3.4. Button Operation ....................9 1.4. Supply Specification .................. 12 1.4.1.
  • Page 3 6.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) .. 50 7. TROUBLESHOOTING ........................51 8. MAINTENANCE ..........................54 UPDATE HISTORY ..........................56...

  • Page 4: Overview

    1. OVERVIEW 1.1 Front View Clear Window Power LED Feed Button Top Cover Open Lever 1.2 Rear View 1. USB Interface 2. Centronics Interface 3. RS-232 Interface 4. Power Jack 5. Power Switch Rear Paper Guide...

  • Page 5: Specification

    1.3. Specification 1.3.1. Printer (TDP-245 Plus) Printer model TDP-245 Plus Item Resolution 203 DPI Printing method Direct Thermal 2, 3, 4, 5 ips. Print speed 2, 3 ips for peel model Max. print width 108 mm (4.25”) Max. print length 2286mm (90”)
  • Page 6  Codepage 437 (English - US)  Codepage 850 (Latin 1)  Codepage 852 (Latin 2)  Codepage 860 (Portuguese)  Codepage 863 (French Canadian)  Codepage 865 (Nordic)  Codepage 857 (Turkish)  Codepage 861 (Iceland)  Codepage 1250 (Latin 2) ...
  • Page 7  Label Spindle, fixing tab x2, 1.5” core adapter x2  TPH: 1 million inches or 12 months, which comes Reliability first since delivery from TSC (service part)  Platen: 50 km (service part)  Real time clock Factory option ...

  • Page 8: Printer (Tdp-247/ Tdp-345)

     KP-200  KU-007 plus  External Ethernet print server  External wireless (802.11b/g) print server  External roll mount, media OD. 214 mm (8.4”) with 1” User option or 3” core  3” core label spindle  Contact CCD contact scanner ...
  • Page 9  One power switch  Operation switch, button One feed button  One LED (3 colors green, amber, red)  Gap transmissive sensor  Sensors Black mark reflective sensor (position adjustable)  Head open  8 alpha-numeric bitmap fonts  One Monotype Imaging®...
  • Page 10 1D bar code Code 39, Code 93, Code128UCC, Code128 subsets A.B.C, Codabar, Interleave 2 of 5, EAN-8, EAN-13, EAN-128, UPC-A, UPC-E, EAN and UPC 2(5) digits Bar code add-on, MSI, PLESSEY, POSTNET, RSS-Stacked, RSS14, Code 11, China Post 2D bar code PDF-417, Maxicode, DataMatrix, QR code, Aztec Font &...

  • Page 11: Led

    Label Spindle, fixing tab x2, 1.5” core adapter x2  TPH: 1 million inches or 12 months, which comes Reliability first since delivery from TSC (service part)  Platen: 50 km (service part)  Real time clock Factory option ...

  • Page 12: Button Operation

    Red / Flash This illuminates a printing error, such as head open, paper empty, paper jam, or memory error etc. 1.3.4. Button Operation  Feed Press the button when the LED is green.  It feeds the label to the beginning of the next label. ...
  • Page 13 Gap/Black Mark 1.Turn off the power switch. Sensor Calibratio, 2. Hold on the button then turn on the power switch. Label Length 3. Release the button when LED becomes amber and blinking. Measurement, (Any amber will do during the 5 blinks). ...
  • Page 14 Force Gap Sensor 1. Turn off the power switch. Calibration 2. Hold on the button then turn on the power switch. 3. Release the button when LED turns red/amber after 5 green/amber blinks. (Any red/amber will do during the 5 blinks).

  • Page 15: Supply Specification

    1.4. Supply Specification 1.4.1. Paper Item Specification Type Label (Continuous , Die-cut , Fan-fold) Wound Type Outside wound Width 20mm ~ 112mm (0.79” ~ 4.4”) Length 10mm ~ 1000mm (0.4” ~ 39”) (Peel-off and cutter mode) 25.4mm ~ 1000mm (1” ~ 39”) Thickness 0.06mm ~ 0.19mm (max.

  • Page 16: Electronics

    2. ELECTRONICS 2.1 Summary of Board Connectors Main board Connector Description Remark Centronics port connector USB connector RS-232C connector Micro processor RFID module connector JP36 Head open sensor connector JP16...
  • Page 17 Description Voltage Head open sensor switch 0V: Head close receiver 3.3V:Head open Gap/Black mark sensor connector JP39, JP41 JP39 Description Voltage Gap sensor receiver AD 0~3.3V Power 3.3V Emitter on: 0.7~1.8V Gap sensor emitter Emitter off: 2.4~2.7V Gap switch on: 3.1~3.2V Gap sensor enable Gap switch off: 0~0.3V JP41...
  • Page 18 Description Voltage Peel sensor 0~3.3V receiver AD Peel sensor Emitter on : 1.0~1.2V emitter Emitter off: 0V Power Reserved Power supply output (24V DC) connector Power switch Print head connector JP42 Stepping motor connector JP14 Ethernet connector (Factory option) JP43 RS-232 pin 9 +5V jumper Main board Bottom...

  • Page 19: Pin Configuration

    2.2 Pin Configuration RS-232C CONFIGURATION +5 V CONFIGURATION Centronics SPP Mode Nibble In/Out Function A low on this line indicates that there are valid data at the host. When this pin is de-asserted, Strobe the +ve clock edge should be used to shift the data into the device.
  • Page 20 Paper Out / When low, device acknowledges reverse request. Select Extensibility flag Ground No Defined 16-17 Ground Ground No Defined 19-30 Ground Ground No Defined A low set by the device indicates that the Error / Fault reverse data is available 33-35 Ground Ground...

  • Page 21: Replace And Install Important Parts

    3. REPLACE and INSTALL IMPORTANT PARTS Please turn off the power switch and unplug the power adapter before replacing parts. 3.1. Replacing Top Cover 1. Open the printer top cover by pushing forward the top cover open levers. 2. Use a screwdriver to remove 6 screws on the top inner cover. Top Cover Screws Top Cover Open Lever...

  • Page 22: Replacing Lower Cover And Main Pcb

    3.2. Replacing Lower Cover and main PCB 1. Upside down the printer. 2. Remove 3 screws on lower cover. Screw Screws 3. Remove 6 screws on lower inner cover. Screws Top Cover Top Inner Cover Lower inner cover Screws...
  • Page 23 Lower Cover 4. Remove all the harness connected to main board. 5. Remove 4 screws on PCB. Main Board Lower Cover Screws Screws 6. Replace the PCB or replace a new lower cover. 7. Reassemble parts in reverse procedures.

  • Page 24: Replacing Platen Assembly

    3.3. Replacing Platen Assembly 1. Squeeze two sides of platen assembly and take it out. Squeeze Here Lower Inner Cover Platen Assem Squeeze Here 2. Replace a platen. 3. Reassemble parts in reverse procedures.

  • Page 25: Replacing The Stepping Motor Assembly And Stepping Motor

    3.4. Replacing the Stepping Motor Assembly and Stepping Motor 1. Please refer to 3.2 for disassembling the lower cover. 2. Upside down the lower inner cover. 3. Remove 7 screws of the stepping motor assembly. Screws Lower Inner Cover Screws Screws Stepping motor bracket Assembly...
  • Page 26 Stepping Motor Assembly 6. Remove 2 screws from the stepping motor assembly; disconnect the stepping motor from stepping motor bracket. Stepping Motor bracket Stepping Motor Screws 7. Replace the stepping motor. 8. Reassemble parts in reverse procedures.

  • Page 27: Replacing Label Guide Adjustment Knob Assembly

    3.5. Replacing Label Guide Adjustment Knob Assembly 1. Please refer to 3.2 for disassembling the lower cover. 2. Shift the label guide to the center by rotating the label guide adjustment knob. 3. Use a flat screwdriver to press the nub to remove the label guide adjustment knob.
  • Page 28 4. Remove the plastic laminate. nate Plastic Lami Label Guide Adjustment Assembly 5. Replace the label guide assembly. Make sure the label guides are on the center of the printer. Label Guide Adjustment Assembly Label Guide 5. Reassemble parts in reverse procedures.

  • Page 29: Replacing Gap/Black Mark Sensor Assembly

    3.6. Replacing Gap/Black Mark Sensor Assembly 1. Please refer to 3.2 for disassembling the lower cover. 2. Turn over the lower inner cover. 3. Remove the plastic laminate. (refer to 3.5) 4. Remove 1 screw from the gap / black mark sensor fixing plate. Screw Gap/Black Mark Sensor Gap / black mark sensor fixing plate...

  • Page 30: Replacing Print Head Module Assembly

    3.7. Replacing Print Head Module Assembly 1. Press right slot of the print head bracket and use a flat screwdriver to stick left side of the printer head bracket then pick up the print head assembly. Stick Flat Screwdriver Here Bracket Concave Print Head Module Assembly 2.

  • Page 31: Replacing Head Open Micro Switch

    3.8. Replacing Head Open Micro Switch Please refer to 3.1 for disassembling the top cover and top inner cover. Remove JP16 harness from the PCB. Remove 2 screws and remove the head open micro switch. Top Inner Cover Screw Head Open Micro Switch Screw Reassemble parts in reverse procedures.

  • Page 32: Replacing Feed Button And Feed Button Pcb

    3.9. Replacing Feed Button and Feed Button PCB Please refer to 3.1 for disassembling the top cover and top inner cover. Remove the feed button from top cover. Top Cover Feed Button Disconnect the JP28 hardness from the PCB Remove 2 screws from the top inner cover and replace the feed button PCB. Top Inner Cover Screw Feed Button PCB...

  • Page 33: Install Sd Memory Card

    3.10. Install SD Memory Card Upside down the printer. Remove 1 screw and open the memory card cover. Memory Card Cover Plug in a SD card on main board. SD Card Revert the memory card cover. Reassemble parts in reverse procedures. * Recommended SD card specification.
  • Page 34 V1.0, V1.1 microSD 512 MB Panasonic V1.0, V1.1 microSD 1 GB Transcend, Panasonic V2.0 SDHC CLASS 4 microSD 4 GB Panasonic V2.0 SDHC CLASS 6 microSD 4 GB Transcend V1.0, V1.1 miniSD 128 MB Transcend, Panasonic V1.0, V1.1 miniSD 256 MB Transcend, Panasonic V1.0, V1.1 miniSD 512 MB...

  • Page 35: Peel-Off Installation (Option) Assembly

    3.11. Peel-Off Installation (Option) Assembly Open the top cover. Remove two screws in lower cover for hinge holder. Insert the screw of hinge holder Insert the here screw of hinge holder here Remove 6 screws on the lower inner cover. Screws Screws Turn the printer upside down.
  • Page 36 Use a screwdriver to screw off 1 screw on the bottom. Screw Hold the lower cover and lift up the top cover open levers to separate the lower inner cover and the lower cover. Lower inner cover Lower cover 1. Plug the connector (red) of peel-off assembly at the location JP19 on the main board.
  • Page 37 Reassemble parts in reverse procedures.

  • Page 38: Loading Label For Peel-Off Mode (Option)

    3.11.1 Loading Label for Peel-off Mode (Option) Open the peel-off panel 1. Feed the label, printing side facing up, through the label guide and pass over the platen. 2. Lead the liner paper through the label opening of peel off module, which is beneath the roller.
  • Page 39 Label loaded completely in peel-off mode...

  • Page 40: Cutter Module Installation (Option)

    3.12. Cutter Module Installation (Option) 2. Pull the top cover open levers to open the top cover. 3. Remove the front panel from the lower cover. 4. Use a screwdriver to screw off 6 screws on the lower inner cover. Screws Screws Remove 6 screws from lower inner cover...
  • Page 41 8. Hold the lower cover and lift up the top cover open levers to separate the lower inner cover and the lower cover. Arrange the cutter module cable through the bezel. 9. Connect the cutter module cable to the 4-pin socket JP38 on printer PCB. Slot Socket 10.

  • Page 42: Loading Label In Cutter Mode

    3.12.1 Loading Label in Cutter Mode 1. Open the printer top cover. 2. Insert a paper roller into a paper roll 3. Place a label roll to label roll mount. 4. Feed the paper, printing side face up, through the label guide and pass over the platen.

  • Page 43: Internal Ethernet Interface Installation (Option)

    3.13 Internal Ethernet Interface Installation (Option) 1. Break through the plastic partial tab at the rear side of lower cover to get the RJ45 interface opening. RJ45 interface opening Remove the screw 2. Remove the screw from the main board. Fasten the copper pillar and plastic pillar. Plastic pillar Copper pillar...
  • Page 44 3. Fasten the RJ45 connector daughter board upon the plastic and copper pillar. The ground wire from the mechanism must be screwed on the daughter board at copper pillar. Ground wire Screws RJ45 connector daughter board 4. Plug the 8 pin RJ45 cable to the RJ45 daughter board connector and main board JP43 connector.

  • Page 45: Power On Utilities

    4. POWER ON UTILITIES There are six power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button and by turning on the printer power simultaneously. The utilities are listed as below: Gap/Black Mark sensor calibration Gap/black mark sensor calibration, Self-test and Dump mode Printer initialization Black mark sensor calibration...

  • Page 46: Gap/Black Mark Sensor Calibration；Self-Test；Dump Mode

    4.2. Gap/Black Mark Sensor Calibration；Self-test；Dump mode While calibrate the gap/black mark sensor, printer will measure the label length, print the internal configuration (self-test) and then enter the dump mode. Please follow the steps as below. 1.Turn off the power switch. 2.
  • Page 47 Self-test Printer will print the printer configuration after gap/black mark sensor calibration. Self-test printout can be used to check if there is any dot damage on the heater element, printer configurations and available memory space. Self-test printout Print head check pattern Model name and F/W version Printed mileage (meter) Firmware checksum...

  • Page 48: Dump Mode

    Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 49: Printer Initialization

    4.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. The only one exception is ribbon sensitivity, which will note be restored to default. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2.

  • Page 50: Black Mark Sensor Calibration

    4.4 Black Mark Sensor Calibration Set black mark sensor as media sensor and calibrate the black mark sensor. Please follow the steps as below. 1. Turn off the power switch. 2. Hold on the button then turn on the power switch. 3.

  • Page 51: Gap And Black Mark Sensor Selection

    5. GAP AND BLACK MARK SENSOR SELECTION Both gap sensor and black mark sensor are available in TDP-245 Plus series. Gap sensor is set as default, so there is no extra setting for gap sensor. Gap Sensor Default setting. No extra action necessary.

  • Page 52: Diagnostic Tool

    6. DIAGNOSTIC TOOL The Diagnostic Utility is a toolbox that allows users to explore the printer's settings and status; change printer settings; download graphics, fonts, and firmware; create printer bitmap fonts; and to send additional commands to the printer. Using this convenient tool, you can explore the printer status and settings and troubleshoot the printer.
  • Page 53 6.2 Printer Function (Calibrate sensor, Ethernet setup, RTC setup………) 1. Select the PC interface connected with bar code printer. 2. Click the “Function” button to setting. 3. The detail functions in the Printer Function Group are listed as below. Function Description Calibrate the sensor specified in the Printer Calibrate Sensor...

  • Page 54: Troubleshooting

    7. TROUBLESHOOTING This section lists the common problems that you may encounter when operating the printer. 1. LED does not light on.  Turn the power switch on.  Measure if there is 24V DC from the power supply output plug. Change the power adaptor if 24V DC is not been measured.
  • Page 55 button to resume printing. B. Is there any label stuck on the label sensor? Is there any pre-printed logo on the label? Please refer to 5.3 Printer Initialization to reset the system. If the pre-printed logo or text influences the auto gap calibration function, please calibrate the gap sensor with proper sensitivity setting by try and error method.
  • Page 56 <Enter> SET COM1 96,N,8,1 <Ctrl>Z<Enter> C:\> 8. Poor print quality  The dust or glue from label may stick onto the print head. Wipe the thermal print head by the soft cloth soaked with Ethanol.  Adjust the print density setting. ...
  • Page 57 8. MAINTENANCE This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer.  Cotton swab (Head cleaner pen)  Lint-free cloth  Vacuum / Blower brush  100% ethanol 2.
  • Page 58 Interior Brush or vacuum As needed Note:  Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.  Please use 100% Ethenol. DO NOT use medical alcohol, which may damage the printer head.

  • Page 59: Update History

    Modify section 3.10 (Recommended SD card specification) Camille 2009/10/6 Modify section 2.1 Camille 2011/1/13 Add TDP-247/345 models Camille 2011/1/17 Modify section 2.1, 3.2, 3.13, 4.3, 6.1 and 6.2 Camille 2011/1/25 Modify TSC address Camille 2011/4/7 Modify section 2.2 Camille 2014/7/31 Modify section 3.13 Camille...
  • Page 60 9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: +886-2-2218-6789 TEL: +886-3-990-6677 FAX: +886-2-2218-5678 FAX: +886-3-990-5577 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com TSC Auto ID Technology Co., Ltd. tech_support@tscprinters.com...

This manual is also suitable for:

Tdp-247Tdp-345

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