TSC TDM-30 Series User Manual
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TSC TDM-30 Series User Manual

Direct thermal portable printer
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TDM-30 Series
Direct Thermal Portable Printer
USER'S
MANUAL
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  • Page 1 TDM-30 Series Direct Thermal Portable Printer USER’S MANUAL...
  • Page 2 Information in this document is subject to change without notice and does not represent a commitment on the part of TSC Auto ID Technology Co. No part of this manual may be reproduced or transmitted in any form or by any means, for any purpose other than the purchaser’s personal use,...
  • Page 3 Agency Compliance and Approvals 2014/30/EU(EMC), 2014/35/EU(LVD), 2011/65/EU(RoHS 2.0) EN 55032 Class B EN 55024 EN61000-3-2:2014 EN61000-3-3:2013 EN 60950-1 FCC part 15B, Class B This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 4 GB 4943.1 GB/T9254 GB 17625.1 IS 13252(Part 1)/ IEC 60950-1 CNS 13438 CNS 14336-1 CNS 15663 KN 32 / KN 35 Important safety instructions: 1. Read all of these instructions and keep them for later use. 2. Follow all warnings and instructions on the product. 3.
  • Page 5 CAUTION: (For equipment with RTC (CR2032) battery or rechargeable battery pack) Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the Instructions as below. 1. DO NOT throw the battery in fire. 2.
  • Page 6 The equipment must not be co-located or operating in conjunction with any other antenna or transmitter. Canada, Industry Canada (IC) Notices This Class B digital apparatus complies with Canadian ICES-003 and RSS-210. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
  • Page 7 NCC 警語: 經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻 率、加大功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二 條) 低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立 即停用，並改善至無干擾時方得繼續使用。 前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或 工業、科學及醫療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法 第十四條) 警告： 本電池如果更換不正確會有爆炸的危險，請依製造商說明書處理用過之電池。...
  • Page 8 限用物質及其化學符號 Restricted substances and its chemical symbols 六價鉻 多溴聯苯 多溴二苯醚 單元Unit 鉛Lead 汞Mercury 鎘Cadmium Hexavalent Polybrominate Polybrominate (Pb) (Hg) (Cd) chromium d biphenyls d diphenyl (PBB) ethers (PBDE) ○ ○ ○ ○ ○ ○ 內外塑膠件 ○ ○ ○ ○ ○ 內外鐵件...

  • Page 9: Table Of Contents

    Contents 1. Introduction....................... 1 1.1 Product Introduction..................1 1.2 Product Features ..................... 2 1.2.1 Printer Standard Features ..............2 1.2.2 Printer Optional Features ..............3 1.3 General Specifications ..................4 1.4 Print Specifications ..................5 1.5 Media Specifications ..................5 2.
  • Page 10 6.3 Calibrating Media Sensor by Diagnostic Tool ..........32 6.3.1 Auto Calibration ................32 6.4 Setting Bluetooth by Diagnostic Tool (Optional) ......... 33 7. Troubleshooting ..................... 34 7.1 Common Problems ..................34 8. Maintenance ....................36 Revise History ..................... 37...

  • Page 11: Introduction

    1.1 Product Introduction Thank you very much for purchasing TSC bar code printer. Enjoy TSC’s reputation for cost-efficient, high durability printers with the TDM-30 mobile barcode printer. The TDM-30 is a comfortable, light-weight printer capable of working with any mobile printing application where you need quick, simple receipts/labels on demand.

  • Page 12: Product Features

    1.2 Product Features 1.2.1 Printer Standard Features The printer offers the following standard features. Product standard feature Direct thermal printing Black mark reflective sensor Gap reflective sensor Head open sensor 3 operation buttons (On/off, feed/pause, and cover-open buttons) LED version: ...

  • Page 13: Printer Optional Features

    Text, bar code, graphics/image printing (Please refer to the TSPL/TSPL2 programming manual for supporting code page) Supported bar code Supported image 1D bar code 2D bar code BITMAP, CODABLOCK Code128 subsets BMP, mode, DataMatrix, A.B.C,Code128UCC, Maxicode, PDF-417, (Max. 256 colors Aztec, EAN128, Interleave 2 of graphics)

  • Page 14: General Specifications

    ○ IP54-rated protective case with shoulder strap ○ Micro USB 2.0 cable (1.5M) ○ 10.8-60 VDC power source with dummy battery ○ Rechargeable Li-ion battery ○ Smart battery pack External charging pin (for wireless charging cover ○ and cradle only) 3”...

  • Page 15: Print Specifications

    operation after 30 minutes. Operation Temperature: -15 ~ 50˚C (5 ~ 122˚F) Environmental condition Charging Temperature: 0 ~ 40˚C (32 ~ 104˚F) Storage Temperature: -30 ~ 70 ˚C (-22 ~ 158˚F) Relative Humidity: - Operation: 10% to 90% non-condensing - Storage: 10% to 90% non-condensing IP54 w/ protective case Drop 1.8m (5.9ft) w/o IP54-rated environmental case Drop 2.1m (6.9ft) w/ IP54-rated environmental case...
  • Page 16 Black mark label: min.8 mm (w) x 2 mm (h) Gap label: min.8 mm (w) x 2 mm (h) 0.06mm ~ 0.16 mm Media thickness In lowest print speed: 0.06mm ~0.18 mm Note: Please locate the black mark on the printing side when using black mark continuous label.

  • Page 17: Operations Overview

    2. Operations Overview 2.1 Unpacking and Inspection This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case you need to reship the printer. Unpacking the printer, the following items are included in the carton.

  • Page 18: Printer Overview

    2.2 Printer Overview 2.2.1 Front View For LED version Power on/off button Feed/stop button LED indicators Media cover Media cover window Media cover release button...
  • Page 19 For LCD version Power on/off button Feed/stop button LED indicators & LCD screen Media cover Media cover window Media cover release button...

  • Page 20: Interior View

    2.2.2 Interior View Tear edge Print head Platen roller Black mark sensor...

  • Page 21: Rear View

    2.2.3 Rear View Li-ion Battery Battery open clasp Interface cover Power jack USB interface...

  • Page 22: Operator Control

    2.3 Operator control 2.3.1 LED Indication, LCD screen, and Keys For LED version Power on/off button Feed/Pause button Printer status LED indicator Battery charge level LED indicators Wireless status LED indicator...
  • Page 23 For LCD version Power on/off button Feed/Pause button Printer status/Wireless status LED indicator LCD screen (indicates battery status/media type/firmware version/error messages) Keys Function 1. Press and hold for 2-3 seconds to turn on the printer. 2. Press and hold for 2-3 seconds to turn off the printer. 1.
  • Page 24 Status Indication Printer is ready Green (blinking) Printer is paused Sleep mode/ entered the sleep mode after stop working over 2 minutes Printer status LED (The interval can be indicator Green (blinking every two changed by revising the seconds) command, refer to TSPL/TSPL2 programming manual on website).

  • Page 25: Setup

    3. Setup 3.1 Install the Battery 1. Insert battery to the left side of battery slot on the rear of the printer. 2. Push the right side of the battery down. 3. Pull the battery clasp to lock the battery. Battery safety warning: DO NOT throw the battery in fire.

  • Page 26: Charge The Battery

    3.2 Charge the Battery It takes 1.5 to 2 hours to fully charge the battery before the first time usage. The lifetime of the battery is 300 times for charge/discharge cycles. 3.2.1 Charge the Battery 1. Open the interface cover and plug the power cord in to the power jack.
  • Page 27 Charging Temperature The battery normal working condition is from 0°C to 40°C (32 °F to 104 °F). The device or battery charger always perform battery charging in a safe and optimum manner. At higher temperatures (e.g. approximately +40 °C (+104 °F) or charging when turning on the printers), the printer or battery charger may stop charging for a period of time to keep the battery at acceptable temperatures.

  • Page 28: Charge By Charger Station (Optional)

    3.2.2 Charge by Charger Station (Optional) 1. Plug the power cord to the power jack on the charger station. 2. Insert the battery along the slot to the right side of charger station as pictured. (Refer to section 3.1 for battery installation procedure.) 3.
  • Page 29 Note: The four bay batteries charger station is also available for your reference. LED Color Description Green / Solid Battery is completely charged Green / Blinking Battery is charging Red / Blinking Battery charging error No battery Battery is completely charged over 1.5 ~ 2 hrs.

  • Page 30: Communicate

    3.3 Communicate 3.3.1 Connecting with the Communication Cable  USB to USB Cable (Optional) 1. Open the interface cover and connect the printer to the computer with USB cable. USB interface USB connector (Printer) USB connector (PC) 3.3.2 Connecting with Bluetooth (Optional) Turn on the printer and make sure the Bluetooth Default of device is opened.

  • Page 31: Loading The Media

    3.4 Loading the Media 1. Open the printer media cover by pressing the media cover release button. 2. Place the media roll at the correct side, and pull out enough paper over the tear edge. 3. Press the media cover on both sides to close it and make sure the media cover have closed correctly.

  • Page 32: Accessories

    4. Accessories 4.1 Install the Belt Clip Turn the battery to rear side, remove the battery on the rear of the printer and lock the belt clip on the hole above the battery. Press the ball on the belt clip to the hole as pictured.

  • Page 33: Install The Ip54-Rated Environmental Case With Shoulder Strap (Optional)

    4.2 Install the IP54-rated environmental case with shoulder strap (Optional) Open the zip along the arrow direction indicated on case cover. Zip of case cover Place the printer in the case. Note: The printing side must face the outside cover as indicated.
  • Page 34 Zip up the case cover. The outside cover should be opened and fixed while printing. Outside cover Outside cover fixed...

  • Page 35: Power-On Utilities

    5. Power-on Utilities There are three power-on utilities to set up and test printer hardware. These utilities are activated by pressing FEED button ( ) then turning on the printer power simultaneously and release the button at different positions of LED indicator. Please follow the steps below for different power-on utilities.

  • Page 36: Self-Test And Dump Mode

    5.2 Self-test and Dump Mode Please follow the steps below. 1. Turn off the power switch. 2. Hold on the FEED button ( ) then turn on the power switch. 3. Release the FEED button ( ) when the indicator becomes blinking.
  • Page 37 Self-test printout Model name F/W version Firmware checksum Printer S/N TSC configuration file System date System time Printed mileage (meter) Cutting counter Print speed (inch/sec) Print darkness...
  • Page 38 Numbers of download files Total & available memory space Print head check pattern  Dump mode Printer will enter dump mode after printing printer configuration. In the dump mode, all characters will be printed in 2 columns as following. The left side characters are received from your system and right side data are the corresponding hexadecimal value of the characters.

  • Page 39: Printer Initialization

    5.3 Printer Initialization Printer initialization is used to clear DRAM and restore printer settings to defaults. Printer initialization is activated by the following procedures. 1. Turn off the power switch. 2. Hold on the FEED button then turn on the power switch. 3.

  • Page 40: Diagnostic Tool

    6. Diagnostic Tool TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap font; and send additional commands to a printer.

  • Page 41: Printer Function

    For more information about Diagnostic Tool, please refer to the diagnostic utility quick start guide on TSC website at Downloads \ Manuals \ Utilities \ Diagnostic utility quick start guide. Note: The three different print modes below are available, you can download the command on...

  • Page 42: Calibrating Media Sensor By Diagnostic Tool

    6.3 Calibrating Media Sensor by Diagnostic Tool 6.3.1 Auto Calibration 1. Make sure the media is already installed and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) The default interface setting is USB interface.

  • Page 43: Setting Bluetooth By Diagnostic Tool (Optional)

    6.4 Setting Bluetooth by Diagnostic Tool (Optional) 1. Make sure the media is already installed and media cover is closed. (Please refer to section 3.4) 2. Turn on the printer power switch. 3. Open Diagnostic tool and set interface. (The default setting is USB) The default interface setting is USB interface.

  • Page 44: Troubleshooting

    7. Troubleshooting 7.1 Common Problems The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your purchased reseller or distributor for assistance.
  • Page 45 Missing printing on the left or * Wrong label size setup. * Set the correct label size. right side of label * The print head is dirty. * Clean the print head. Gray line on the blank label * The platen roller is dirty. * Clean the platen roller.

  • Page 46: Maintenance

    8. Maintenance This session presents the clean tools and methods to maintain your printer. 1. Please use one of following material to clean the printer.  Cotton swab  Lint-free cloth  Vacuum / Blower brush  100% Ethanol or Isopropyl Alcohol 2.

  • Page 47: Revise History

    Revise History Date Content Editor...
  • Page 48 9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township, New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.) TEL: +886-2-2218-6789 TEL: +886-3-990-6677 FAX: +886-2-2218-5678 FAX: +886-3-990-5577 Web site: www.tscprinters.com E-mail: printer_sales@tscprinters.com TSC Auto ID Technology Co., Ltd. tech_support@tscprinters.com...

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