Akuvox E21 Series Admin Manual
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Akuvox E21 Series Admin Manual

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E21 Series Door Phone Admin Guide

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Summary of Contents for Akuvox E21 Series

  • Page 1 E21A E21V E21 Series Door Phone Admin Guide...
  • Page 2 About This Manual Thank you for choosing Akuvox’s E21A/V door phone. This manual is intended for end users who need to properly configure the door phone. This manual is applicable to 21.0.3.xx version, and it provides all functions’ configurations of E21A/V. Please visit Akuvox forum or consult technical support for any new information or latest firmware.

  • Page 3: Table Of Contents

    Content 1. Product Overview....................................... 1 1.1. Product Description....................................1 1.2. Connector Introduction....................................2 1.3. LED Status Information....................................3 2. Daily Use..........................................4 2.1. Make a Call........................................4 2.2. Receive a Call......................................4 2.3. Unlock by DTMF Codes.....................................4 3. Basic Features........................................5 3.1. Access the Website Setting..................................5 3.1.1.
  • Page 4 3.3.2. Network......................................8 3.3.2.1. IP Address Setting..................................8 3.3.2.2. DHCP Mode.................................... 8 3.3.2.3. Static IP Mode..................................8 3.3.2.4. Local RTP....................................9 3.3.2.5. SNMP....................................... 9 3.3.2.6. VLAN......................................10 3.3.2.7. TR069.....................................11 3.3.3. Sound....................................... 12 3.3.4. DND........................................12 3.4. Intercom Call......................................13 3.4.1. Direct IP Call....................................13 3.4.2.
  • Page 5 3.4.2.5. Transport Type..................................16 3.4.2.6. NAT......................................16 3.4.3. Auto Answer....................................17 3.4.4. Web Call......................................17 3.4.5. No Answer Call....................................18 3.4.6. Multicast......................................18 3.5. Security........................................19 3.5.1. Live view(optional)..................................19 3.5.2. RTSP(optional)....................................19 3.5.3. ONVIF(optional)....................................20 3.6. Access Control......................................21 3.6.1. Relay........................................ 21 3.6.2. Unlock via HTTP command................................22 3.6.3.
  • Page 6 4.1. Phone Configuration....................................24 4.1.1. LED........................................24 4.2. Intercom........................................25 4.2.1. Call Time Related................................... 25 4.2.2. Intercom......................................25 4.2.3. SIP Call Related..................................... 26 4.2.4. Codec....................................... 27 4.2.5. Subscribe......................................29 4.2.6. DTMF....................................... 29 4.2.7. Session Timer....................................30 4.2.8. BLF List......................................30 4.2.9. Encryption......................................30 4.2.10.
  • Page 7 4.4. Upgrade........................................34 4.4.1. Web Upgrade....................................34 4.4.2. Autop Upgrade....................................34 4.4.3. Backup Config File..................................36 4.5. PCAP.......................................... 37...

  • Page 8: Product Overview

    E21A/V Admin Guide 1. Product Overview 1.1. Product Description Akuvox E21A/V Series are outdoor-rated, SIP-compliant and hands-free Voice over IP (VoIP) Emergency Stations. It helps the emergency teams to coordinate their rescue missions with high efficiency. E21A/V support two types: E21A(Audio) and E21V(Video).They...

  • Page 9: Connector Introduction

    E21A/V Admin Guide 1.2. Connector Introduction Ethernet(POE): Ethernet connector can provide network connection. Ethernet(POE) can provide both network and power connection. (If Ethernet(POE) is used,do not plug in another power supply). 12V/GND: External power supply terminal. Relay (NO/NC): Relay control terminal.(E21A/V supports 2 relays).

  • Page 10: Led Status Information

    E21A/V Admin Guide 1.3. LED Status Information LED Status Description Blue Always on Normal status Flashing Calling Flashing Network is unavailable Green Always on Talking on a call Flashing Receiving a call Pink Flashing Upgrading...

  • Page 11: Daily Use

    E21A/V Admin Guide 2. Daily Use 2.1. Make a Call  Press the call button to call out the predefined SIP number or IP address .Video call is only for E21V.  During the talk,called party can press predefined DTMF code number to open the door.

  • Page 12: Basic Features

    E21A/V Admin Guide remotely unlock the door during the call. Users will also hear “The door is now opened.” 3. Basic Features 3.1. Access the Website Setting 3.1.1. IP Announcement  While E21A/V starts up normally, hold the call button for several seconds after LED light turns blue,the voice system will be announced periodically.

  • Page 13: Obtain Ip Address

    Admin Guide 3.1.2. Obtain IP Address The Akuvox E21A/V series use DHCP IP address by default. If IP address is unknown, press and hold call button for a short period of time (about 5s) after LED light turns blue, E21A/V series will announce its IP continuously.

  • Page 14: Password Modification

    E21A/V Admin Guide 3.2. Password Modification Go to Security - Basic, to modify the default website password - admin. Enter the original password and new password ,confirm the new one again. Figure 3.2 Password modification Web Password Modify: change the password of login in website. 3.3.

  • Page 15: Network

    E21A/V Admin Guide 3.3.2. Network 3.3.2.1. IP Address Setting Go to Network - Basic, choose to use DHCP or static IP way to obtain IP address. 3.3.2.2. DHCP Mode In website, go to Network - Basic. E21A/V uses DHCP mode by default which will get IP address, subnet mask, default gateway and DNS server address from DHCP Figure 3.3.2.2 DHCP mode server automatically.

  • Page 16: Local Rtp

    E21A/V Admin Guide If select static IP, users should manually setup IP address, subnet mask, default gateway and DNS server address. The figure right shows static IP setting. 3.3.2.4. Local RTP Go to Network - Advanced to configure. Local RTP: To display and configure Local RTP settings. Figure 3.3.2.4 Local RTP Starting RTP Port: Determine the minimum port that RTP stream can use.

  • Page 17: Vlan

    E21A/V Admin Guide Port: To configure SNMP server’s port. Trusted IP: To configure allowed SNMP server address, it could be an IP address or any valid URL domain name. Note: SNMP is Internet-standard protocol for managing devices on IP networks. 3.3.2.6.

  • Page 18: Tr069

    E21A/V Admin Guide 3.3.2.7. TR069 Go to Network - Advanced to configure. TR069: To display and configure TR069 settings. Active: To enable or disable TR069 feature. Version: To select supported TR069 version (version 1.0 or 1.1). ACS/CPE: ACS is short for auto configuration servers as server side, CPE is short for customer-premise equipment as client side Figure 3.3.2.7 TR069 devices.

  • Page 19: Sound

    E21A/V Admin Guide 3.3.3. Sound Go to Phone - Voice to configure volume and upload tone file. Mic Volume: To configure microphone volume. Speaker Volume: To configure speaker volume. Open Door Warning: Disable it, and users will not hear the prompt voice when the door is opened.

  • Page 20: Intercom Call

    E21A/V Admin Guide on DND on server side if users press DND when DND is off. DND Off Code: The code is used to turn off DND on server’s side, if configured, door phones will send a SIP message to server to turn off DND on server side if users press DND when DND is on.

  • Page 21: Sip Account

    E21A/V Admin Guide Go to Account - Basic to configure SIP account and SIP server for door phones first. 3.4.2.1. SIP Account Status: To display register result. Display Label: To configure label displayed on the phone’s LCD screen. Display Name: To configure name sent to the other call party for Figure 3.4.2.1 SIP account displaying.

  • Page 22: Account Selection

    E21A/V Admin Guide Server IP 2: To display and configure secondary SIP server settings. This is for redundancy, if registering to primary SIP server fails, the phone will go to secondary SIP server for registering. Registration Period: The registration will expire after registration period, the phone will re-register automatically within registration period.

  • Page 23: Transport Type

    E21A/V Admin Guide 3.4.2.5. Transport Type To display and configure transport type for SIP message.  UDP: UDP is an unreliable but very efficient transport layer protocol.  TCP: Reliable but less-efficient transport layer protocol. Figure 3.4.2.5 Transport type  TLS: Secured and reliable transport layer protocol. ...

  • Page 24: Auto Answer

    E21A/V Admin Guide 3.4.3. Auto Answer Go to Account - Advanced to enable auto answer feature for SIP Figure 3.4.3-1 Auto answer for sip calls calls. Go to Phone - Call Feature to enable auto answer feature for direct IP calls. Figure 3.4.3-2 Auto answer for direct IP calls Auto Answer Delay: To configure delay time before an incoming call is automatically answered.

  • Page 25: No Answer Call

    E21A/V Admin Guide 3.4.5. No Answer Call No Answer Call: Enable or Disable ‘No Answer Call ‘ feature. If the call is not answered, the call will forward to ‘No Answer Call’. 3.4.6. Multicast Figure 3.4.5 No answer call Go to Intercom - Multicast to configure. Paging Barge: Choose the multicast number, and the range is from 1 to 10.

  • Page 26: Security

    E21A/V Admin Guide 3.5. Security 3.5.1. Live view(optional) Go to Intercom - Live Stream to check the real-time video from E21V. In addition, user also can check the real-time picture via URL: http://IP_address:8080/picture.jpg. 3.5.2. RTSP(optional) Figure 3.5.1 Live view E21V supports RTSP stream, go to Intercom - RTSP to enable or disable RTSP server.

  • Page 27: Onvif(Optional)

    E21A/V Admin Guide identical level of video stream quality but a half bit rate. This type of compression is sometimes called MPEG-4 part 10. To modify the resolution, framerate and bitrate of H.264. MPEG4 Video Parameters: MPEG4 is one of the network video image compression standard.

  • Page 28: Access Control

    E21A/V Admin Guide Switching ONVIF mode to “Undiscoverable,” and it means users must program ONVIF’s URL manually. The ONVIF’s URL is: http://IP_address:8090/onvif/device_service. 3.6. Access Control 3.6.1. Relay Go to Intercom - Relay to configure relay settings. There are three terminals of relay: NO, NC and COM. NO stands for normally open contact.

  • Page 29: Unlock Via Http Command

    E21A/V Admin Guide Relay Status: While the relay is triggered, the statues will be switched. When COM connects to NC, the status is Low. Note: Relay operate a switch and does not deliver power, so users should prepare power adapter for external devices which connects to relay.

  • Page 30: Unlock Via Exit Button

    E21A/V Admin Guide 3.6.3. Unlock via Exit Button Go to Intercom - Input to configure input settings. E21A/V supports three input triggers “Input A/B/C(DOOR A/B/C).” Input Service: To enable or disable input trigger service. Trigger Option: To choose open circuit trigger or closed circuit trigger.

  • Page 31: Advanced Features

    E21A/V Admin Guide 4. Advanced Features 4.1. Phone Configuration 4.1.1. LED To set up the lighting mode. Go to Intercom - LED Setting to configure. State: There are five states: Normal,Offline,Calling,Talking,and Receiving. Figure 4.1.1 LED Color Off: The default status if OFF. Color On: It can support three color:Red,Green,Blue.

  • Page 32: Intercom

    E21A/V Admin Guide 4.2. Intercom 4.2.1. Call Time Related Go to Intercom-Basic to configure. Max Call Time: To configure the max call time. Dial In Time: To configure the max incoming dial time, available Figure 4.2.1 Call time related when auto answer is disabled. Dial Out Time: To configure the max no answer call time.

  • Page 33: Sip Call Related

    E21A/V Admin Guide callee. Active: To enable or disable Intercom feature. Intercom Mute: If enabled, once the call established, the callee will be muted. 4.2.3. SIP Call Related Go to Account - Advanced to configure the SIP call related. Max Local SIP Port: To configure maximum local SIP port for designated SIP account.

  • Page 34: Codec

    E21A/V Admin Guide Anonymous Call: If enabled, E21A/V will block its information when calling out. Anonymous Call Rejection: If enabled, calls who block their information will be screened out. Missed Call Log: If enabled, any missed call will be recorded into call log.

  • Page 35: Subscribe

    E21A/V Admin Guide Codec Bandwidth Sample Rates PCMA 64kbit/s 8kHz Figure 4.2.4-2 Multicast related codec PCMU 64kbit/s 8kHz G729 8kbit/s 8kHz G722 64kbit/s 16kHz Video Codec: E21A/V support H.264 standard, which provides better video quality at substantially lower bit rates than previous standards.

  • Page 36: Dtmf

    E21A/V Admin Guide BLF Expire: BLF is short for busy lamp field which is used to monitor the designated extension status. The setting here is to negotiate with the server about expire time of BLF subscription. ACD Expire: Automatic call distribution is often used in offices for customer service, such as call center.

  • Page 37: Blf List

    E21A/V Admin Guide If enabled, the on going call will be disconnected automatically once the session expired unless it’s been refreshed by UAC or UAS. 4.2.8. BLF List Go to Account - Advanced to configure to display or configure BLF list URI address. BLF List URI: BLF List is short for busy lamp field list.

  • Page 38: User Agent

    E21A/V Admin Guide UDP Keep Alive message: If enabled, IP phone will send UDP keep-alive message periodically to router to keep NAT port alive. UDP Alive Msg Interval: Keep alive message interval. Rport: Remote port, if enabled, it will add remote port into outgoing SIP message for designated account.

  • Page 39: Security

    E21A/V Admin Guide 4.3. Security 4.3.1. Action E21A/V support to send notifications, snapshots(only for E21V) via email and ftp transfer method, or calls via sip call method, when trigger specific actions. 4.3.1.1. Action Parameters Go to Intercom - Action to set action receiver. Email Notification Sender’s email address: To configure email address of sender.
  • Page 40 E21A/V Admin Guide SMTP password: To configure password of SMTP service (usually it is the same with the password of sender’s email). Email subject: To configure subject of email. Email content: To configure content of email. Email Test: To test whether email notification is available. FTP Notification FTP Server: To configure URL of FTP server.

  • Page 41: Upgrade

    E21A/V Admin Guide 4.4. Upgrade 4.4.1. Web Upgrade Go to Upgrade - Basic to do web upgrade. Upgrade: Choose .rom firmware from the PC, then click “Submit” to Figure 4.4.1 Web upgrade start update. 4.4.2. Autop Upgrade Go to Upgrade - Advanced to configure automatically update server’s settings.
  • Page 42 E21A/V Admin Guide Manual Autop Autop is a centralized and unified upgrade of telephone. It is a simple and time-saving configuration for phone. It is mainly used by the device to download corresponding configuration document from the server using TFTP / FTP / HTTP / HTTPS network protocol. To Figure 4.4.2-2 Manual auto provision achieve the purpose of updating the device configuration, making the user to change the phone configuration more easily.

  • Page 43: Backup Config File

    E21A/V Admin Guide AES Key (MAC): Used for phone to decipher MAC-oriented auto provisioning configuration file (for example, file name could be 0c1105888888.cfg if phone’s MAC address is 0c1105888888). Note: AES is one of many encryption, it should be configured only when configure file is ciphered with AES, otherwise left blank.

  • Page 44: Pcap

    E21A/V Admin Guide Others: To export current config file (Encrypted) or import new config file. 4.5. PCAP Figure 4.4.3-2 Backup config file Go to Upgrade - Advanced to start, stop packets capturing or to export captured packet file. Start: To start capturing all the packets file sent or received from Figure 4.5 PCAP phone.
  • Page 45 E21A/V Admin Guide Abbreviations ACS: Auto Configuration Server DNS-SRV: Service record in the Domain Name System Auto: Automatically FTP: File Transfer Protocol AEC: Configurable Acoustic and Line Echo Cancelers GND: Ground ACD: Automatic Call Distribution HTTP: Hypertext Transfer Protocol Autop: Automatical Provisioning HTTPS: Hypertext Transfer Protocol Secure AES: Advanced Encryption Standard IP: Internet Protocol...
  • Page 46 E21A/V Admin Guide SIP: Session Initiation Protocol PCAP: Packet Capture SNMP: Simple Network Management Protocol PNP: Plug and Play STUN: Session Traversal Utilities for NAT RFID: Radio Frequency Identification SNMP: Simple Mail Transfer Protocol RTP: Real-time Transport Protocol SDMC: SIP Devices Management Center RTSP: Real Time Streaming Protocol TR069: Technical Report069 MPEG: Moving Picture Experts Group...
  • Page 47 E21A/V Admin Guide Contact us For more information about the product, please visit us at www.akuvox.com or feel free to contact us by Sales email: sales@akuvox.com Technical support email: techsupport@akuvox.com Telephone: +86-592-2133061 ext.7694/8162 We highly appreciate your feedback about our products.

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