Akuvox E21 Series User Manual
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Akuvox E21 Series User Manual

Emergency station
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Summary of Contents for Akuvox E21 Series

  • Page 1 E21A E21V E21 Series Emergency Station User Manual...
  • Page 2 About this manual Thank you for choosing Akuvox’s E21 series door phone. This manual is intended for end users, who need to use and configure the door phone. It provides an overview of the most essential functions and features of the product, whose firmware version is 21.0.2.52.

  • Page 3: Table Of Contents

    Content 1. Product Overview.......................................1 1.1. Product Description....................................1 1.2. Connector Introduction....................................1 2. Daily Use..........................................2 2.1. Making a Call......................................2 2.2. Receiving a Call......................................2 3. Configuration........................................3 3.1. Web Login........................................3 3.1.1. Obtaining IP Address..................................3 3.1.2. Access the Device Website................................3 3.2.
  • Page 4 3.3.3. SIP Sever 2.......................................6 3.3.4. Outbound Proxy Server.................................. 6 3.3.5. Transport Type....................................7 3.3.6. NAT........................................7 3.4. Call Setting........................................8 3.4.1. No Answer Call....................................8 3.4.2. Push Button...................................... 8 3.4.3. Web Call......................................9 3.4.4. Max Call Time....................................9 3.4.5. Push to Hang up....................................9 3.5.
  • Page 5 4.5. Account-Advanced....................................14 4.5.1. Audio Codec....................................14 4.5.2. Video Codec....................................15 4.5.3. DTMF.......................................15 4.5.4. Call........................................16 4.5.5. Session Timer....................................17 4.5.6. BLF List......................................17 4.5.7. Encryption.......................................17 4.5.8. NAT........................................18 4.5.9. User Agent......................................18 4.6. Network-Advance....................................19 4.7. Time/Lang......................................... 19 4.8. Call Feature......................................19 4.9. Voice.......................................... 20 4.10.

  • Page 6: Product Overview

    1. Product Overview 1.1. Product Description Akuvox E21 Series are outdoor-rated, SIP-compliant and hands-free Voice over IP (VoIP) Emergency Stations. It helps the emergency teams to coordinate their rescue missions with high efficiency. E21 supports two types: E21A(Audio) and E21V(Video).They are often...

  • Page 7: Connector Introduction

    1.2. Connector Introduction Ethernet(POE): Ethernet(POE) connector which can provide both power and network connection. +12V/GND: External power supply terminal. Relay (NO/NC): Relay control terminal.

  • Page 8: Daily Use

    2. Daily Use 2.1. Making a Call Press the call button to call out the predefined number or IP address and if LED turns green, it means the call has been answered. Note: Please refer to chapter 3.4.2 about push button setting. 2.2.

  • Page 9: Configuration

    3.1. Web Login 3.1.1. Obtaining IP Address The Akuvox E21 series use DHCP IP address by default. If IP address is unknown, press and hold call button for a short period of time(about 5s) after LED light turns blue, E21 series will announce its IP continuously.

  • Page 10: Ip Address Setting

    3.2. IP Address Setting Go to Network->Basic, dynamically or statically to obtain IP address. 3.2.1. DHCP E21 series uses DHCP by default, it will get IP address, Subnet Mask, Default Gateway and DNS server address from DHCP server automatically. 3.2.2. Static IP If selected, you could manually set IP address, Subnet Mask, Default Gateway and DNS server.

  • Page 11: Account

    3.3. Account Go to Account->Basic to configure sip account and sip server. 3.3.1. SIP Account Status: To display register result. Display Label: To configure label displayed on the phone’ s LCD screen. Display Name: To configure name sent to the other call party for displaying.

  • Page 12: Sip Sever 1

    3.3.2. SIP Sever 1 Server IP: To enter SIP server’s IP address or URL. 3.3.3. SIP Sever 2 Server IP: To display and configure Secondary SIP server settings. This is for redundancy, if registering to Primary SIP server fails, the IP phone will go to Secondary SIP server for registering.

  • Page 13: Transport Type

    3.3.5. Transport Type To display and configure Transport type for SIP message.  UDP: UDP is an unreliable but very efficient transport layer protocol.  TCP: Reliable but less-efficient transport layer protocol.  TLS: Secured and Reliable transport layer protocol. ...

  • Page 14: Call Setting

    Go to Intercom->Basic, to configure basic call setting. 3.4.1. No Answer Call Enable it, if there is no answer from push button number over Answer Call Delay time, E21 series will call predefined 'No Answer Call' number. 3.4.2. Push Button (1) Push Button: To configure the destination number or IP you want to contact with.

  • Page 15: Web Call

    3.4.3. Web Call To dial out or answer incoming call from website. 3.4.4. Max Call Time To configure the max call time. 3.4.5. Push to Hang up To enable or disable pushing button to hang up.

  • Page 16: Relay

    3.5. Relay Relay ID: E10R supports one relay user can configure respectively. Relay Delay: To configure the duration of opened relay. Over the value, the relay would be closed again. DTMF Option: To select digit of DTMF code, E10R supports maximum 4 digits DTMF code. DTMF: To configure 1 digit DTMF code for remote unlock Multiple DTMF: To configure multiple digits DTMF code for remote unlock.

  • Page 17: Input

    Username & Password: Users can setup the username and password for HTTP unlock. URL format: http://IP_address/fcgi/do?action=OpenDoor&UserName=&Password= &DoorNum=1 3.6. Input E21 series supports two input triggers Input A/B(DOOR A/B), and go to Intercom->Input to configure. Input Service: To enable or disable input trigger service.

  • Page 18: Advance Setting

    4. Advance Setting 4.1. LED Setting There are five LED statuses for E10S/R: NORMAL, OFFLINE, CALLING, TALKING and RECEIVING. Go to Intercom->Led setting, to configure corresponding LED response. 4.2. Live Stream(E21V Only) Go to Intercom->Live Stream, check the real-time video from E21 series.

  • Page 19: Rtsp(E21V Only)

    4.3. RTSP(E21V Only) E21 series supports RTSP stream, go to Intercom->RTSP, to enable or disable RTSP server. The URL for RTSP stream is: rtsp://IP_address/live/ch00_0 4.4. Onvif E21 series supports ONVIF protocol, which means E21 series’s camera can be searched by other devices, like NVR, which supports ONVIF protocol as well.

  • Page 20: Account-Advanced

    4.5. Account-Advanced Go to Account->Advanced to configure advanced settings for account. 4.5.1. Audio Codec Sip Account: To choose which account to configure. Audio Codec: R20 series support four audio codec: PCMA, PCMU, G729, G722. Different audio codec requires different bandwidth, user can enable/disable them according to different network environment.

  • Page 21: Video Codec

    4.5.2. Video Codec E21 series supports H264 standard, which provides better video quality at substantially lower bit rates than previous standards. Codec Resolution: R20 series supports four resolutions: QCIF, CIF, VGA, 4CIF and 720P. Codec Bitrate: To configure bit rates of video stream.

  • Page 22: Call

    4.5.4. Call To configure RTP audio video profile for DTMF and its payload type. Max Local SIP Port: To configure maximum local sip port for designated SIP account. Min Local SIP Port: To configure maximum local sip port for designated SIP account. Caller ID Header: To choose Caller ID Header format .

  • Page 23: Session Timer

    4.5.5. Session Timer If enabled, the on going call will be disconnected automatically once the session expired unless it’s been refreshed by UAC or UAS. 4.5.6. BLF List To display or configure BLF List URI address. BLF List URI: BLF List is short for Busy Lamp Field List. BLFList PickUp Code: To set the BLF pick up code.

  • Page 24: Nat

    4.5.8. NAT To display NAT-related settings. UDP Keep Alive message: If enabled, IP phone will send UDP keep-alive message periodically to router to keep NAT port alive. UDP Alive Msg Interval: Keepalive message interval. Rport: Remote Port, if enabled, it will add Remote Port into outgoing SIP message for designated account.

  • Page 25: Network-Advance

    4.6. Network-Advance Local RTP:To display and configure Local RTP settings. Max RTP Port: Determine the maximum port that RTP stream can use. Starting RTP Port: Determine the minimum port that RTP stream can use. 4.7. Time/Lang Go to Phone->Time/Lang, to select local Time Zone for NTP server. 4.8.

  • Page 26: Voice

    Auto Answer Mode: To choose Video or Audio mode for auto answer. Multicast Codec: To configure video codec for multicast. Direct IP: If disabled, incoming direct IP call will be blocked. 4.9. Voice Go to Phone->Voice, to configure volume and upload tone file. Mic Volume:To configure Microphone volume.

  • Page 27: Multicast

    4.10. Multicast Paging Barge: Choose the multicast number, the range is 1-10. Paging priority Active: Enable o disable the multicast. Listening Address: Enter the IP address you need to listen. Label: Input the label for each listening address.

  • Page 28: Upgrade

    4.11. Upgrade 4.11.1. Upgrade-Basic Go to Upgrade->Basic, user can upgrade firmware; Reset to factory setting and reboot. 4.11.2. Upgrade-Advanced 4.11.2.1. Plug and Play, once PNP is enabled, the phone will send SIP subscription message to PNP server automatically to get Auto Provisioning server’s address.
  • Page 29 4.11.2.2. DHCP Option To display and configure DHCP setting for AutoP. Option 66/43 is enable by default. It can support Https,Http,Ftp,Tftp server. Customer Option: Enter the server URL. Click Submit to save. Note: To make DHCP autop url works, the PNP should be disable.
  • Page 30 easily. This is a typical C/S architecture upgrade mode, mainly by the terminal device or PBX server to initiate an upgrade request. URL: Auto provisioning server address. User name: Configure if server needs an username to Notes: AES is one of many encryption, it should be configured only when configure file is ciphered with access, otherwise left blank.
  • Page 31 System log: System log is used to debug, higher LogLevel means more specific system log will be recorded. When device failure occur, user can export System Log send to Akuvox techsupport and we would try our best to address the issue for you.
  • Page 32 System log level: From level 0~7.The higher level means the more specific system log is saved to a temporary file. By default, it’s level 3. Export Log: Click to export temporary system log file to local PC. 4.11.2.6. PCAP PCAP: To capture packet which is useful for us to address issue.

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