Cisco IP Conference Phone 8832 User Manual page 5

C H A P T E R 3 Contacts
Silence an Incoming Call
Turn On Do Not Disturb
Turn On or Turn Off DND Using a Star Code
Mute Your Call 25
Hold Calls
26
Put a Call on Hold
26
Answer a Call Left on Hold for Too Long
Forward Calls
26
Transfer Calls
27
Transfer a Call to Another Person
Consult Before You Complete a Transfer
Conference Calls and Meetings
Add Another Person to a Call
Record a Call 28
Instant Message and Presence Contacts
Presence
29
Make a Call to an IM and Presence Contact
Change Your Presence State
Page a Group of Phones (Multicast Paging)
Call Center Features
30
Sign In as a Call Center Agent
Sign Out as a Call Center Agent
Change Your Status as a Call Center Agent
Accept a Call Center Call
Hold an Agent Call 32
Set a Disposition Code While on a Call Center Call
Trace a Call
32
Escalate a Call to a Supervisor
35
Search for a Contact in Multiple Directories
Corporate Directory 36
Dial a Contact in the Corporate Directory
Broadsoft Directory
36
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Cisco IP Conference Phone 8832 Multiplatform Phone User Guide
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