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ICDM-RX/MOD User Manual
Troubleshooting and Technical Support
8. Troubleshooting and Technical Support
This section contains troubleshooting information for your ICDM-RX/MOD. You should review the following
subsections before calling Technical Support because they will request that you perform many of the
procedures or verifications before they will be able to help you diagnose a problem.
•
Troubleshooting Checklist on Page 60
•
General Troubleshooting on Page 61
•
Daisy-Chaining ICDM-RX/MOD Units With Dual Ethernet Ports on Page 61
If you cannot diagnose the problem, you can contact Technical Support on Page 62.
8.1. Troubleshooting Checklist
The following checklist may help you diagnose your problem:
•
Verify that you are using the correct types of cables on the correct connectors and that all cables are
connected securely.
Note: Most customer problems reported to Technical Support are eventually traced to cabling or network
problems.
•
Isolate the ICDM-RX/MOD from the network by connecting the device directly to a NIC in a host system.
Model
1-Port
4-Port
•
Verify that the Ethernet hub and any other network devices between the system and the ICDM-RX/MOD are
powered up and operating.
•
Reset the power on the ICDM-RX/MOD and watch the PWR or Status light activity.
PWR or Status LED
5 sec. off, 3 flashes, 5 sec. off, 3 flashes ...
5 sec. off, 4 flashes, 5 sec. off, 4 flashes ...
5 quick flashes
10 sec. on, .1 sec. off, 10 sec. on .1 sec. off ...
•
If the device has a power switch, turn the device's power switch off and on, while watching the LED
diagnostics.
•
If the ICDM-RX/MOD does not have a power switch, disconnect and reconnect the power cord.
•
Verify that the network IP address, subnet mask, and gateway is correct and appropriate for the network. If
IP addressing is being used, the system should be able to ping the ICDM-RX/MOD.
60
Ethernet
Connected to
Ethernet hub or NIC
Standard
NIC
Standard
Ethernet hub
Standard
ICDM-RX/MOD Models
Redboot
SREC load failure.
The default application is starting up.
The default application is running.
Connector Name
Cable
10/100 ETHERNET
DOWN
UP
Description
™
checksum failure.
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Table of Contents
Troubleshooting
