In no event shall ASRock Rack, its directors, officers, employees, or agents be liable for any indirect, special, incidental, or consequential damages (including damages for loss of profits, loss of business, loss of data, interruption of business and the like), even if ASRock Rack has been advised of the possibility of such damages arising from any defect or error in the documentation or product.
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Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, you’re welcome to visit ASRock Rack’s website at www.ASRockRack.com; or you may contact your dealer for further information. ASRock Rack Incorporation 6F., No.37, Sec. 2, Jhongyang S. Rd., Beitou District,...
Contents Chapter 1 Introduction Package Contents Specifications Unique Features Motherboard Layout Onboard LED Indicators I/O Panel Block Diagram Chapter 2 Installation Screw Holes Pre-installation Precautions Installing the CPU and Heatsink Installation of Memory Modules (DIMM) Expansion Slots (PCI and PCI Express Slots) Jumper Setup Onboard Headers and Connectors Driver Installation Guide...
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Main Screen Advanced Screen 3.3.1 CPU Configuration 3.3.2 DRAM Configuration 3.3.3 Chipset Configuration 3.3.4 Storage Configuration 3.3.5 ACPI Configuration 3.3.6 USB Configuration 3.3.7 Super IO Configuration 3.3.8 Serial Port Console Redirection 3.3.9 H/W Monitor 3.3.10 Runtime Error Logging 3.3.11 Intel SPS Configuration 3.3.12 Overclocking 3.3.13 Intel®...
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3.7.2 BMC Network Configuration Exit Screen Chapter 4 Software Support Install Operating System Support CD Information 4.2.1 Running The Support CD 4.2.2 Drivers Menu 4.2.3 Utilities Menu 4.2.4 Contact Information Chapter 5 Troubleshooting Troubleshooting Procedures Technical Support Procedures Returning Merchandise for Service...
In case any modifications of this manual occur, the updated version will be available on ASRock Rack website without further notice. You may find the latest memory and CPU support lists on ASRock Rack website as well. ASRock Rack’s Website: www.ASRockRack.com If you require technical support related to this motherboard, please visit our website for specific information about the model you are using.
1.2 Specifications EP2C621D12 WS MB Physical Status Form Factor SSI EEB Dimension 12'' x 13'' (30.5 cm x 33.0 cm) Processor System Intel® Xeon® Scalable Processors Socket Dual Socket LGA-3647 Chipset Intel® C621 System Memory Capacity - 12 x 288-pin DDR4 DIMM slots...
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EP2C621D12 WS 4 x RJ45 GLAN by Marvell 88E1543 (1000Mb/s) 1 x RJ45 Dedicated IPMI LAN port - Supports Wake-On-LAN - Supports Energy Efficient Ethernet 802.3az - Supports Dual LAN with Teaming function - Supports PXE - LAN1 Supports NCSI...
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256Mb AMI UEFI Legal BIOS BIOS Features - Plug and Play (PnP) - ACPI 2.0 Compliance Wake Up Events - SMBIOS 2.8 Support - ASRock Rack Instant Flash Hardware Monitor Temperature - CPU Temperature Sensing - System Temperature Sensing - CPU/Rear/Front Fan Tachometer...
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EP2C621D12 WS Environment Temperature Operation temperature: 10°C ~ 35°C / Non operation temperature: -40°C ~ 70°C This motherboard supports Wake from on Board LAN. To use this function, please make sure that the “Wake on Magic Packet from power off state” is enabled in Device Manager >...
POST or the <F2> key to enter into the BIOS setup menu to access ASRock Rack Instant Flash. Just launch this tool and save the new BIOS file to your USB flash drive, floppy disk or hard drive, then you can update your BIOS only in a few clicks without preparing an additional floppy diskette or other complicated flash utility.
1.6 I/O Panel No. Description No. Description VGA Port (VGA1) GLAN RJ-45 Port (LAN3)** USB 3.0 Ports (USB3_1_2) GLAN RJ-45 Port (LAN4)** LAN RJ-45 Port (IPMI_LAN)* Microphone (Pink)*** GLAN RJ-45 Port (LAN1)** Front Speaker (Lime)*** GLAN RJ-45 Port (LAN2)** Line In (Light Blue)*** LAN Port LED Indications *There are two LED next to the LAN port.
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EP2C621D12 WS LAN Port LED Indications *There are two LED next to the LAN port. Please refer to the table below for the LAN port LED indications. ACT/LINK LED SPEED LED LAN Port LAN (LAN1, LAN2, LAN3, LAN4) Port LED Indications...
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*** To configure 7.1 CH HD Audio, it is required to use an HD front panel audio module and enable the multi- channel audio feature through the audio driver. Please set Speaker Configuration to “7.1 Speaker”in the Realtek HD Audio Manager. Function of the Audio Ports in 7.1-channel Configuration: Port Function...
Chapter 2 Installation This is a SSI EEB form factor (12'' x 13'', 30.5 cm x 33.0 cm) motherboard. Before you install the motherboard, study the configuration of your chassis to ensure that the motherboard fits into it. Make sure to unplug the power cord before installing or removing the motherboard. Failure to do so may cause physical injuries to you and damages to motherboard components.
EP2C621D12 WS Do not over-tighten the screws! Doing so may damage the motherboard. 2.2 Pre-installation Precautions Take note of the following precautions before you install motherboard components or change any motherboard settings. 1. Unplug the power cord from the wall socket before touching any components.
2.3 Installing the CPU and Heatsink 1. Before you insert the CPU into the socket, please check if the PnP cap is on the socket, if the CPU surface is unclean, or if there are any bent pins in the socket. Do not force to insert the CPU into the socket if above situation is found.
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EP2C621D12 WS 1. Before you installed the heatsink, you need to spray thermal interface material between the CPU and the heatsink to improve heat dissipation. 2. Illustration in this documentation are examples only. Heatsink or fan cooler type may differ.
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Tighten the two Corner Plunger to 12 IN.LB. Two turns at a time. Tighten the two Middle Nuts to 12 IN.LB. Two turns at a time.
EP2C621D12 WS Recommended Memory Configurations A single memory module should be installed in the socket which is nearest to the CPU. 1 CPU Configuration CPU1 1 DIMM 2 DIMMS 4 DIMMS 6 DIMMS 2 CPU Configuration CPU1 1 DIMM 2 DIMMS...
2.5 Expansion Slots (PCI and PCI Express Slots) There are 7 PCI Express slots on this motherboard. PCIE slot: PCIE1, PCIE3, PCIE4 and PCIE6 (PCIE 3.0 x16 slot, from CPU2) are used for PCI Express x16 lane width cards. PCIE2 (PCIE 3.0 x16 slot, from CPU1) is used for PCI Express x8 lane width cards. PCIE5 and PCIE7 (PCIE 3.0 x16 slot, from CPU1) are used for PCI Express x16 lane width cards.
EP2C621D12 WS 2.6 Jumper Setup The illustration shows how jumpers are setup. When the jumper cap is placed on the pins, the jumper is “Short”. If no jumper cap is placed on the pins, the jumper is “Open”. The illustration shows a 3-pin jumper whose pin1 and pin2 are “Short”...
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Chassis ID0 Jumper (3-pin CHASSIS_ID0) (see p.7, No. 30) Chassis ID1 Jumper (3-pin CHASSIS_ID1) (see p.7, No. 29) Chassis ID2 Jumper (3-pin CHASSIS_ID2) Reserved for system level Reserved for system level (see p.7, No. 31) Chassis ID0 Jumper (3-pin CHASSIS_ID0) (see p.7, No.
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EP2C621D12 WS Consult the documentation that comes with your SATA DOM and check whether or not Pin 7 requires 5V power supply. If the connected SATA DOM requires 5V power supply, move the jumper caps placed on the SATA DOM Power Jumper (SATAPWR1 / SATAPWR2) from pins 2-3 (default) to pins 1-2.
2.7 Onboard Headers and Connectors Onboard headers and connectors are NOT jumpers. Do NOT place jumper caps over these headers and connectors. Placing jumper caps over the headers and connectors will cause permanent damage to the motherboard. System Panel Header C on nec t t he power sw itch, PLED+ PLED-...
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EP2C621D12 WS Auxiliary Panel Header This header supports multiple (18-pin AUX PANEL1) functions on the front panel, (see p.7, No. 41) including the front panel SMB, internet status indicator and chassis intrusion pin. A. Front panel SMBus connecting pin (6-1 pin FPSMB) This header allows you to connect SMBus (System Management Bus) equipment.
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Serial ATA3 Connectors These ten SATA3 connectors (SATA_0) support SATA data cables for (see p.7, No. 22) internal storage devices with (SATA_1) up to 6.0 Gb/s data transfer (see p.7, No. 23) rate. (SATA_2) (see p.7, No. 20) (SATA_3) (see p.7, No. 21) (SATA_4) (see p.7, No.
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Fan) connectors. If you plan 12V(FAN_VOLTAGE) FAN1 SENSOR (4-pin CPU2_FAN1) to connect a 3-Pin CPU fan, FAN_SPEED_CONTROL FAN2 SENSOR (see p.7, No. 2) please connect it to Pin 1-3. *For more details, please refer to the Cooler QVL list on the ASRock Rack website.
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Front and Rear Fan Please connect fan cables to the Connectors fan connectors and match the (4-pin FRNT_FAN1) black wire to the ground pin. 12V(FAN_VOLTAGE) (see p.7, No. 11) All fans support Fan Control. FAN1 SENSOR FAN_SPEED_CONTROL (4-pin FRNT_FAN2) FAN2 SENSOR (see p.7, No.
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EP2C621D12 WS ALERT PSU SMBus Header P S U S M B u s m o n i t o r s t h e SMBCLK (PSU_SMB1) status of the power supply, fan (see p.7, No. 6) and system temperature.
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PWM Configuration This header is used for PWM Header configurations. (3-pin PWM_CFG1) (see p.7, No. 53) Serial General Purpose The headers suppor t Seria l SCLOCK SLOAD Input/Output Headers Li n k i nter face for onboa rd (7-pin SATA_SGPIO1) SATA connections.
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EP2C621D12 WS Virtual RAID On CPU This connector supports Intel® Header Virtual RAID on CPU and +3VSB (4-pin RAID_1) NVME/AHCI RAID on CPU (see p.7, No. 52) PCIE. VROC RAID KEY With the introduction of the Intel VROC product, there are three modes of operation:...
2.8 Driver Installation Guide To install the drivers to your system, please insert the support CD to your optical drive first. Then, the drivers compatible to your system can be auto-detected and listed on the support CD driver page. Please follow the order from top to bottom to install those required drivers.
EP2C621D12 WS 2.9 Dual LAN and Teaming Operation Guide Dual LAN with Teaming enabled on this motherboard allows two single connections to act as one single connection for twice the transmission bandwidth, making data transmission more effective and improving the quality of transmission of distant images.
2.10 M.2_SSD (NGFF) Module Installation Guide The M.2, also known as the Next Generation Form Factor (NGFF), is a small size and versatile card edge connector that aims to replace mPCIe and mSATA. The M.2_SSD (NGFF) Socket 3 can accommodate either a M.2 SATA3 6.0 Gb/s module or a M.2 PCI Express module up to Gen3 x4 (32 Gb/s).
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EP2C621D12 WS Step 3 Move the standoff based on the module type and length. The standoff is placed at the nut location D by default. Skip Step 3 and 4 and go straight to Step 5 if you are going to use the default nut.
Chapter 3 UEFI Setup Utility 3.1 Introduction Th is section explains how to use the UEFI SETUP UTILITY to confi gure your system. Th e UEFI chip on the motherboard stores the UEFI SETUP UTILITY. You may run the UEFI SETUP UTILITY when you start up the computer.
EP2C621D12 WS 3.1.2 Navigation Keys Please check the following table for the function description of each navigation key. Navigation Key(s) Function Description Moves cursor left or right to select Screens Moves cursor up or down to select items + / - To change option for the selected items <Tab>...
3.2 Main Screen Once you enter the UEFI SETUP UTILITY, the Main screen will appear and display the system overview. The Main screen provides system overview information and allows you to set the system time and date.
EP2C621D12 WS 3.3 Advanced Screen In this section, you may set the configurations for the following items: CPU Configuration, DRAM Configuration, Chipset Configuration, Storage Configuration, ACPI Configura- tion, USB Configuration, Super IO Configuration, Serial Port Console Redirection, H/W Monitor, Runtime Error Logging, Intel SPS Configuration, Overclocking, Intel(R) VMD Technology, Intel(R) Virtual RAID on CPU and Instant Flash.
3.3.1 CPU Configuration Intel SpeedStep Technology Intel SpeedStep technology allows processors to switch between multiple frequencies and voltage points for better power saving and heat dissipation. CPU turbo ratio can be fixed when Intel SpeedStep Technology set Disabled and Intel Turbo Boost Technology set En- abled.
EP2C621D12 WS Limit is exceeded. Short Duration Power Limit Configure Package Power Limit 2 in watts. When the limit is exceeded, the CPU ratio will be lowered immediately. A lower limit can protect the CPU and save power, while a higher limit may improve performance.
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Package C State Support Enable CPU, PCIe, Memory, Graphics C State Support for power saving. CPU C6 State Support Enable C6 deep sleep state for lower power consumption. Enhanced Halt State(C1E) Enable Enhanced Halt State (C1E) for lower power consumption. Hardware P-States Disable: Hardware chooses a P-state based on OS Request (Legacy P-States) Native Mode: Hardware chooses a P-state based on OS guidance...
EP2C621D12 WS 3.3.2 DRAM Configuration Enforce POR Enable to enforce POR restrictions for DDR4 frequency and voltage programming. DRAM Frequency If [Auto] is selected, the motherboard will detect the memory module(s) inserted and assign the appropriate frequency automatically. Numa Use this item to enable or disable Non Uniform Memory Access (NUMA).
EP2C621D12 WS 3.3.3 Chipset Configuration MMCFG Base Use this item to select MMCFG Base. MMIO High Base Use this item to select MMIO High Base. MMIO High Size Use this item to select MMIO High Size. Above 4G Decoding Enable or disable 64bit capable Devices to be decoded in Above 4G Address Space (only if the system supports 64 bit PCI decoding).
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OnBoard LAN Enabled/Disabled OnBoard LAN. VT-d Intel Virtualization Technology for Directed I/O helps your virtual machine monitor bet- ter utilize hardware by improving application compatibility and reliability, and providing additional levels of manageability, security, isolation, and I/O performance. PCIE1 Link Width This allows you to select PCIE Link Width.
EP2C621D12 WS PCIE5 ASPM Support This option enables or disables the ASPM support for all CPU downstream devices. PCIE6 Link Width This allows you to select PCIE Link Width. PCIE6 Link Speed This allows you to select PCIE Link Speed.
3.3.4 Storage Configuration Hard Disk S.M.A.R.T. Use this item to enable or disable the S.M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) feature. Configuration options: [Disabled] and [Enabled]. SATA Controller Use this item to enable or disable SATA Controllers. SATA Mode Selection Identify the SATA port is connected to Solid State Drive or Hard Disk Drive.
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EP2C621D12 WS sSATA ALPM Use this item to enable or disable SALP.
3.3.5 ACPI Configuration PCIE Devices Power On Use this item to enable or disable PCIE devices to turn on the system from the power-soft- off mode. Ring-In Power On Use this item to enable or disable Ring-In signals to turn on the system from the powersoftoff mode.
EP2C621D12 WS 3.3.6 USB Configuration Legacy USB Support Use this option to enable or disable legacy support for USB devices. The default value is [Enabled].
3.3.7 Super IO Configuration Serial Port 1 Configuration Use this item to set parameters of Serial Port 1 (COM1). Serial Port Use this item to enable or disable the serial port. Change Settings Use this item to select an optimal setting for Super IO device. SOL Configuration Use this item to set SOL configuration.
EP2C621D12 WS 3.3.8 Serial Port Console Redirection COM1 / SOL Console Redirection Use this option to enable or disable Console Redirection. If this item is set to Enabled, you can select a COM Port to be used for Console Redirection.
Bits Per Second Use this item to select the serial port transmission speed. The speed used in the host computer and the client computer must be the same. Long or noisy lines may require lower transmission speed. The options include [9600], [19200], [38400], [57600] and [115200]. Data Bits Use this item to set the data transmission size.
EP2C621D12 WS computer and the host computer to which you are connected exchange information. Legacy Serial Redirection Port Use this item to select a COM port to display redirection of Legacy OS and Legacy OPROM Messages. Serial Port for Out-of-Band Management/Windows Emergency...
3.3.9 H/W Monitor In this section, it allows you to monitor the status of the hardware on your system, includ- ing the parameters of the CPU temperature, motherboard temperature, CPU fan speed, chassis fan speed, and the critical voltage. Fan Control If [Auto] is selected, the fan speed will controlled by BMC.
EP2C621D12 WS FRNT_FAN3 This allows you to set the Front fan3’s speed. The default value is [Smart Fan]. FRNT_FAN4 This allows you to set the Front fan4’s speed. The default value is [Smart Fan]. Smart Fan Control This allows you to set the Smart fan’s level speed.
3.3.10 Runtime Error Logging WHEA Support Use this item to enable or disable Windows Hardware Error Architecture. System Error Use this item to enable or disable System Error feature. When it is set to [Enabled], you can configure Memory Error and PCIE Error log features. S/W Error Injection Support When it is set to [Enabled], S/W Error Injection is supported by unlocking MSR Ox790.
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EP2C621D12 WS PCIE Uncorrected Error Enable Use this item to enable or disable PCIe Uncorrectable errors. PCIE Fatal Error Enable Use this item to enable or disable PCIe Ftal errors.
3.3.11 Intel SPS Configuration ME Subsystem screen displays the Intel ME Subsystem Configuration information, such as Operational Firmware Version and Firmware State.
EP2C621D12 WS 3.3.12 Overclocking Base Clock Configuration BCLK Frequency Increasing the BCLK will increase the internal CPU clock speed of other components. Min: 100.0MHz Max:104.oMHz Default:100.0MHz Value 1000 means 100.0MHz Unit: 0.1MHz CPU Voltage Configuration CPU Core/Cache Voltage Input voltage for the processor by the external voltage refulator.
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Offset Voltage(mV) System may be damaged or reduce its life cycle when overvoltage. Min:0mV Max:200mV Default:0mV Unit:1mV...
EP2C621D12 WS 3.3.13 Intel® VMD technology ® Press <Enter> to bring up the Intel VMD for Volume Management Device Configuration menu. ® Intel VMD for Volume Management Device on Socket0 / ® Intel VMD for Volume Management Device on Socket1 ®...
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specific root port. Hot Plug Capable Use this item to enable or disable Hot Plug for PCIe Root Ports 1A-1B,1D. ® Intel VMD for Volume Management Device Technology Use this item to enable or disable Intel(R) Volume Management Device Technology in this Stack.
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EP2C621D12 WS VMD port 3C Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port. VMD port 3D Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port.
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VMD port 2A Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port. VMD port 2B Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port. VMD port 2C Use this item to enable or disable Intel(R) Volume Management Device Technology on specific root port.
EP2C621D12 WS 3.3.14 Intel® Virtual RAID on CPU Intel VROC Managed Volumes (Available after the RAID has been created.) Select to see more information about the RAID Volume. All Intel VMD Controllers Select to see more information about the Intel VMD Controllers.
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Create RAID Volume This page allows you to create a RAID volume. Non-RAID Physical Disks (Available when no RAID is created.) Select to see more information about the disk. RAID Volumes (Available after the RAID has been created.) Select to see more information about the RAID Volume. Volume Actions Delete Select to delete the created RAID.
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EP2C621D12 WS Name Enter an unique volume name that has no special characters and is 16 charaters or less. RAID Level Select RAID Level. Enable RAID spanned over VMD Controllers Select [X] to enable RAID spanned over VMD Controllers. Select Disks Select [X] to select disks.
3.3.15 Instant Flash Instant Flash is a UEFI flash utility embedded in Flash ROM. This convenient UEFI update tool allows you to update system UEFI without entering operating systems ® first like MS-DOS or Windows . Just save the new UEFI file to your USB flash drive, floppy disk or hard drive and launch this tool, then you can update your UEFI only in a few clicks without preparing an additional floppy diskette or other compli- cated flash utility.
EP2C621D12 WS 3.4 Security In this section, you may set or change the supervisor/user password for the system. For the user password, you may also clear it. Supervisor Password Set or change the password for the administrator account. Only the administrator has authority to change the settings in the UEFI Setup Utility.
3.4.1 Key Management In this section, expert users can modify Secure Boot Policy variables without full authenti- cation. Provision Factory Defaults Allow to provision factory default Secure Boot keys when System is in Setup Mode. Install Default Secure Boot Keys Please install default secure boot keys if it’s the first time you use secure boot.
EP2C621D12 WS d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed, Test Key Exchange Keys Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded)
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a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin) d) EFI_CERT_SHA256, 384, 512 2. Authenticated UEFI Variable 3. EFI PE/COFF Image(SHA256) Key Source: Default, External, Mixed, Test Authorized TimeStamps Enroll Factory Defaults or load certificates from a file: 1. Public Key Certificate in: a) EFI_SIGNATURE_LIST b) EFI_CERT_X509 (DER encoded) c) EFI_CERT_RSA2048 (bin)
EP2C621D12 WS 3.5 Boot Screen In this section, it will display the available devices on your system for you to configure the boot settings and the boot priority. Boot Option #1 Use this item to set the system boot order.
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note that a buzzer is needed. Full Screen Logo Use this item to enable or disable OEM Logo. The default value is [Enabled]. AddOn ROM Display Use this option to adjust AddOn ROM Display. If you enable the option “Full Screen Logo” but you want to see the AddOn ROM information when the system boots, please select [Enabled].
EP2C621D12 WS 3.5.1 CSM Parameters Enable to launch the Compatibility Support Module. Please do not disable unless you’re running a WHCK test. If you are using Windows 10 64-bit and all of your devices support UEFI, you may also disable CSM for faster boot speed.
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PCIE2 Slot OpROM Use this item to select slot storage and Network Option ROM policy. In Auto option, the default is Disabled with NVMe device, but it is Legacy with other devices. (This item can't select Video Option ROM policy.) PCIE3/PCIE4 Slot OpROM Use this item to select slot storage and Network Option ROM policy.
EP2C621D12 WS 3.6 Event Logs Change Smbios Event Log Settings This allows you to configure the Smbios Event Log Settings. When entering the item, you will see the followings: Smbios Event Log Use this item to enable or disable all features of the SMBIOS Event Logging during system boot.
entries which utilize a multiple-event counter. The value ranges from 0 to 99 minutes. View Smbios Event Log Press <Enter> to view the Smbios Event Log records. All values changed here do not take effect until computer is restarted.
EP2C621D12 WS 3.7 Server Mgmt Wait For BMC Wait For BMC response for specified time out. BMC starts at the same time when BIOS starts during AC power ON. It takes around 90 seconds to initialize Host to BMC interfaces.
3.7.1 System Event Log SEL Components Change this to enable ro disable all features of System Event Logging during boot. Erase SEL Use this to choose options for earsing SEL. When SEL is Full Use this to choose options for reactions to a full SEL. Log EFI Status Codes Use this item to disable the logging of EFI Status Codes or log only error code or only progress or both.
EP2C621D12 WS 3.7.2 BMC Network Configuration BMC Out of Band Access Enabled/Disabled BMC Out of band Access. Lan Channel (Failover) Manual Setting IPMI LAN If [No] is selected, the IP address is assigned by DHCP. If you prefer using a static IP address, toggle to [Yes], and the changes take effect after the system reboots.
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The default login information for the IPMI web interface is: Username: admin Password: admin For more instructions on how to set up remote control environment and use the IPMI man- agement platform, please refer to the IPMI Configuration User Guide or go to the Support website at: http://www.asrockrack.com/support/faq.asp...
EP2C621D12 WS 3.8 Exit Screen Save Changes and Exit When you select this option, the following message “Save configuration changes and exit setup?” will pop-out. Press <F10> key or select [Yes] to save the changes and exit the UEFI SETUP UTILITY.
4.2.4 Contact Information If you need to contact ASRock Rack or want to know more about ASRock Rack, welcome to visit ASRock Rack’s website at http://www.ASRockRack.com; or you may contact your...
EP2C621D12 WS Chapter 5 Troubleshooting 5.1 Troubleshooting Procedures Follow the procedures below to troubleshoot your system. Always unplug the power cord before adding, removing or changing any hardware com- ponents. Failure to do so may cause physical injuries to you and damages to motherboard components.
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1. Verify if the battery on the motherboard provides ~3VDC. Install a new battery if it does not. 2. Confirm whether your power supply provides adaquate and stable power. Other problems... 1. Try searching keywords related to your problem on ASRock Rack’s FAQ page: http://www.asrockrack.com/support...
EP2C621D12 WS 5.2 Technical Support Procedures If you have tried the troubleshooting procedures mentioned above and the problems are still unsolved, please contact ASRock Rack’s technical support with the following information: 1. Your contact information 2. Model name, BIOS version and problem type.
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