OneTouch Ultra Owner's Booklet page 69

If the meter does not display a message after inserting a
test strip:
POSSIBLE CAUSE
No power
No battery or battery
incorrectly installed
Test strip inserted
incorrectly or incompletely
Defective meter or test strip
If the test does not start after applying the sample:
POSSIBLE CAUSE
Insufficient blood sample
Defective test strip
Sample applied after
automatic shutoff (two
minutes after last user action)
Defective meter
WhAT TO DO
Replace the battery.
Check that the battery is
correctly installed with the positive
"+" side up.
Insert the test strip correctly
with the contact bars end first and
facing up. Push it in until it will go no
further.
Call LifeScan Customer Service
at 1 800 227-8862.
WhAT TO DO
Repeat the test with a new test strip
and a larger sample, making sure
blood is placed to the narrow channel
in the top edge of the test strip.
Repeat the test with a new
test strip.
Repeat the test with a new test
strip; apply sample only when
the R symbol appears on the display.
Call LifeScan Customer Service
at 1 800 227-8862.
61