Limited Warranty Terms & Conditions - Napa Technology WineStation Home Manual

Limited Warranty Terms & Conditions
Your WineStation will be repaired or replaced, (Napa Technology's option,) if it proves to be defective in material or
workmanship under normal use, during the warranty period set forth below, effective from the Date of Purchase of
original consumer purchase of the product. This warranty is good only to the original Purchaser.
Hardware
Napa Technology warrants the hardware will be free of defects in material and workmanship under normal use for the
entire warranty period. Napa Technology further warrants, that the hardware will conform to specifications in effect on
the date of shipment of the product through any extended warranty period that may be in effect. A Parts only or a Parts
& Labor Extended Warranty may be purchased.
Software
The limited warranty covers all Napa Technology software elements. A Parts only or a Parts & Labor Extended Warranty
may be purchased.
DURATION OF WARRANTY
Hardware and Software Limited Warranty for PARTS is for a period of one (1) year commencing from the install date to
Purchaser. Warranty for LABOR is for a period of three (3) months commencing from the install date to Purchaser.
A Parts only or a Parts & Labor Extended Warranty may be purchased to extend this Hardware and Software Limited
Warranty period.
Terms of Warranty
Napa Technology will work with the Purchaser to identify the cause of a particular issue with the WineStation systems.
If it is determined that a part (or hardware) replacement is required, Napa Technology will provide a replacement part.
Napa Technology shall pay expenses for shipment of repaired or replacement products to Purchaser. Purchaser shall
provide all labor required to either remove the defective part from the system or to replace the defective part with a new
or refurbished part. Purchaser shall pay expenses for return of defective part or parts to be repaired to Napa Technology.
Napa Technology will send a Service Technician on site to replace the defective part if the Labor Warranty is still valid or if
a Parts & Labor Extended Warranty has been purchased. If it is deemed that the problem is a customer usage issue or a
none service problem, there will be a service charge of $119 per hour for both travel and service time. If it is determined
that software analysis or a software update is required, Purchaser will provide Napa Technology engineering remote
access to the WineStations to enable troubleshooting and verification of software updates.
Items not covered under this warranty include (Laptop computer, Clean-Pour Dispensing Heads, Pick Up tubes, and
AccuServe Smartcards). Damaged Clean-Pour Dispensing Heads can be returned to Napa Technology for repair.
There is a fee for Dispensing Head repair.
WARRANTY EXCLUSIONS
Warranty does not apply if the hardware, product or software or any other equipment upon which the software is
authorized by Napa Technology or its suppliers or licensors to be used (a) has been damaged through abuse or negligence
or by accident, (b) has been altered except by an authorized Napa Technology representative, (c) has been subjected
to abnormal physical or electrical stress (i.e., lightning strike) or abnormal environmental conditions, (d) has been lost
or damaged in transit, or (e) has not been installed, operated, repaired or maintained in accordance with instructions
provided by Napa Technology. Warranty shall apply only to those products that are branded by Napa Technology with a
Napa Technology trademark ("Napa Technology Branded"). Napa Technology does not warrant any third party products
even if included with Napa Technology Branded Products.
786 East McGlincy Lane, Campbell, CA 95008
(888) 988-NAPA
info@napatechnology.com
www.napatechnology.com
Napa Technology Customer Support 800.603.6550 Page 41