Return Goods Policy - Aztec GUZZLER Owner's Manual

RETURN GOODS POLICY

The design and construction of this product are both innovative and unique. In order to troubleshoot our
equipment, we rely heavily on returned defective or failed parts so that we can examine the causes of
failure. While this may at first seem to be an inconvenience, ultimately you benefit from safer, better
designed machine components. Please give us the opportunity to serve you better by following these
RGA (Return Goods Authorization) rules.
1) We maintain the serial number, date of shipment or sale, and customer name on each piece of
equipment sold. If you were the purchaser, please reference that information on your request for
replacement or repair. If you purchased the equipment through a dealer, please include the
company name, the date, and the serial number of the product.
2) Ask for an RGA number when you are ordering the replacement part. Return the failed part within
14 days, freight prepaid, exactly as it was at the time of failure. Our inspection and evaluation
will attempt to determine the probable cause of failure.
3) If our inspection reveals that the failed part was defective, we will credit your account for the
entire amount of the part including your cost of return freight, but not packaging expense. When
incomplete parts are returned for credit, their condition or state of incompletion will be assessed
against the credit claim.
4) We will not accept freight collect returns or returns that do not indicate the RGA # on the packing
list.
Your satisfaction is extremely important to us. We intend to be reasonable on any matter that is related
to our warranty service or other wear-related problems which our customers feel need attention. Please
help us to help you. Before assuming that a part is defective, check the repair manual to see if the
problem might be something that you or one of your employees might be capable of correcting. If it is
not, follow the above policy and depend on us to respond quickly and responsibly.
Read this Owner's Manual carefully; all questions regarding the care
and safety of this equipment, please call AZTEC PRODUCTS:
12-2018
PROTECT YOUR WARRANTY!
(800) 331-1423
GUZZLER OWNER'S MANUAL PAGE 11