Cardiac Science Burdick 8300 Service Manual page 20

Troubleshooting
Table 3-1: Troubleshooting chart (continued) (continued)
Problem
ECG device unexpectedly reboots
(crashes)
Video Display
1. No display
2. Display is too dark or too light
3. Display is unstable
70-00844-02 B
3-4
Solution
The ECG device will shut off if both AC and battery power are
interrupted at the same time. The ECG device must have a battery
installed during normal operation.
1. If operating from the battery, ensure the battery is charged and
the cable securely connected.
2. If operating from AC power, ensure the battery is installed and AC
power is available
3. After a crash, insert a USB flash drive and select Setup.
4. Use the arrow keys (Next and Previous) to scroll to
Service Functions and then press Select twice.
Scroll to Copy crash dump to USB and press Select.
5.
The ECG device writes a text file that can be sent to Technical
Support for analysis.
Ensure a battery is installed and check the green power LED on the
1.
back panel to verify AC power is available.
Try adjusting the brightness (Shift + Next or
2.
Shift + Previous).
Press and hold the On/Standby key for 8 seconds to
3.
power off and then press On/Standby again to restart the ECG
device.
These solutions must be performed by qualified service personnel:
Note: When opening this unit for troubleshooting, DO NOT unplug
the video cable from the logic board unless you are replacing the top
assembly. The video cable is fragile.
Ensure keyboard cable is securely connected.
1.
Ensure the display cable is securely connected. The graphic below
2.
shows the Video Display cable improperly connected--the cable is
not fully inserted into the jack and the right tab is not fully
engaged to lock in the cable.
Replace the top cover assembly.
3.
4. Replace the power supply board.
5. Replace the mainboard.
Burdick 8300/8500