Frequently Asked Questions; Returning Merchandise For Service - Supermicro X11DPU-XLL User Manual

Super X11DPU-XLL User's Manual

3.3 Frequently Asked Questions

Question: What type of memory does my motherboard support?
Answer: his motherboard supports up to 4TB of 3DS Load Reduced DIMM (3DS LRDIMM),
Load Reduced DIMM (LRDIMM), 3DS Registered DIMM (3DS RDIMM), Registered DIMM
(RDIMM), Non-Volatile DIMM (NV-DIMM) DDR4 (288-pin) ECC 2933*/2666/2400/2133 MHz
memory in 16 slots.
Note: *1. Support for 2933 MHz memory is dependent on the CPU SKU. See Sec-
tion 2.4 for details on installing memory. 2. Populating DDR4 memory modules in a
two-DIMMs per-channel (2DPC) confi guration on this motherboard will affect memory
bandwidth and performance.
Question: How do I update my BIOS?
Answer: It is recommended that you do not upgrade your BIOS if you are not experiencing
any problems with your system. Updated BIOS fi les are located on our website at
supermicro.com. Please check our BIOS warning message and the information on how to
update your BIOS on our website. Select your motherboard model and download the BIOS
fi le to your computer. Also, check the current BIOS revision to make sure that it is newer
than your BIOS before downloading. You can choose from the zip fi le and the .exe fi le. If
you choose the zip BIOS fi le, please unzip the BIOS fi le onto a bootable USB device. Run
the batch fi le using the format FLASH.BAT fi lename.rom from your bootable USB device to
fl ash the BIOS. Then, your system will automatically reboot.
Question: Why can't I turn off the power using the momentary power on/off switch?
Answer: The instant power off function is controlled in BIOS by the Power Button Mode
setting. When the On/Off feature is enabled, the motherboard will have instant off capabilities
as long as the BIOS has control of the system. When the Standby or Suspend feature is
enabled or when the BIOS is not in control such as during memory count (the fi rst screen
that appears when the system is turned on), the momentary on/off switch must be held for
more than four seconds to shut down the system. This feature is required to implement the
ACPI features on the motherboard.

3.4 Returning Merchandise for Service

A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service will be rendered. You can obtain service by calling your vendor for a Returned
Merchandise Authorization (RMA) number. When returning to the manufacturer, the RMA
number should be prominently displayed on the outside of the shipping carton and mailed
prepaid or hand-carried. Shipping and handling charges will be applied for all orders that
must be mailed when service is complete.
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