Troubleshooting - Canon XA40 Instruction Manual

Troubleshooting

Troubleshooting
If you have a problem with your camcorder, refer to this section. Consult your dealer or a Canon
Service Center if the problem persists.
Power source
116
The camcorder will not turn on or it turns off by itself.
- The battery pack is depleted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Cannot charge the battery pack.
- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C
(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try
charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and
104 °F).
- The battery pack is faulty. Replace the battery pack.
- The camcorder cannot communicate with the battery pack attached. Battery packs not
recommended by Canon for use with this camcorder cannot be charged using this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there may
be a problem with the camcorder or battery pack. Consult a Canon Service Center.
A noise can be heard from the compact power adapter.
- A faint sound can be heard while the compact power adapter is connected to a power outlet.
This is not a malfunction.
The battery pack becomes depleted extremely quickly even at normal temperatures.
- The battery may have reached the end of its battery life. Buy a new battery pack.
Recording
Pressing the START/STOP button will not start recording.
- You cannot record while the camcorder is writing previous recordings onto an SD card (while
the ACCESS indicator is on or flashing). Wait until the camcorder has finished.
- The lock lever on the handle is set to C, rendering the handle's START/STOP button
inoperable. Change the position of the lock lever.
The point where the START/STOP button was pressed does not match the beginning/end of
the recording.
- There may be a slight interval between pressing the START/STOP button and the actual start/
end of recording. This is not a malfunction.
The camcorder will not focus.
- Autofocus does not work on the subject. Focus manually (A 57).
- The viewfinder is not adjusted. Use the dioptric adjustment lever to make the proper
adjustment (A 20).
- The lens or Instant AF sensor is dirty. Clean the lens or sensor with a soft lens-cleaning cloth
(A 126). Never use tissue paper to clean the lens.
Operating the grip zoom rocker has no effect.
- The grip zoom rocker is deactivated. Set [Camera Setup]
>
[Grip Zoom Operation] to [Enable].