Report All Phone Issues - Cisco 7832 User Manual

Your Phone

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to
your administrator.
Procedure
Step 1 Press Settings .
Step 2
Select Phone information > Report.
Step 3 Select Status > Report problem.
Step 4 Enter the date that you experienced the problem in the Date of problem field. The current date appears in
this field by default.
Step 5 Enter the time that you experienced the problem in the Time of problem field. The current time appears in
this field by default.
Step 6
Select Problem description.
Step 7 Select a description from the displayed list.
Step 8 Press Submit.
Identify Phone Issues with a URL in the Phone Web Page
When the phone is not working or doesn't register, a network error or any misconfiguration might be the cause.
To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access
so that the phone can ping the destination and display the cause.
Procedure
In a supported web browser, enter a URL that consist of your phone IP address and the destination IP that
you want to ping.
Enter a URL in the format:
http:/<Phone IP>/admin/ping?<ping destination>
where:
Phone IP = actual IP address of your phone.
/admin = path to access admin page of your phone.
ping destination = any IP address or domain name that you want to ping. Only alphanumeric characters, '-',
and "_" are allowed as the ping destination. Otherwise the phone shows an error on the web page. If the <ping
destination> includes spaces, only the first part of the address is used as the pinging destination. For example,
"http://<Phone IP>/admin/ping?192.168.1.1 cisco.com" will actually ping 192.168.1.1.
Lost Phone Connectivity
Sometimes your phone can lose its connection to the call control system. When this connection is lost, your
phone displays a message.
Cisco IP Conference Phone 7832 Multiplatform Phone User Guide
Troubleshooting
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