Third-Party Accessibility Applications; Troubleshooting; Find Information About Your Phone - Cisco 7832 User Manual

Your Phone

Third-Party Accessibility Applications

Cisco works closely with partners to provide solutions that complement the Accessibility and usability of
Cisco Products and Solutions. There are third-party applications such as real-time Captioning on Cisco IP
phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over
(HCO/VCO), audible Caller ID, Inline amplifiers for handsets for louder call sound, "busy lights", audio/visual
emergency notifications through Cisco IP phones (supporting users with disabilities), etc.
Here's a link to a presentation about all the accessibility features of Cisco Unified Communications products,
and some third party assistive technology which works with it:
http://www.cisco.com/c/dam/en_us/about/responsibility/accessibility/products/Accessibility_Innovation_
Cisco_Unified_Communications.pdf
For more information about third-party applications, contact your administrator.

Troubleshooting

You may experience issues related to the following scenarios:
• Your phone cannot communicate with the call control system.
• The call control system has communication or internal problems.
• Your phone has internal problems.
If you experience problems, your administrator can help troubleshoot the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone
for troubleshooting purposes.
Procedure
Step 1 Press Settings .
Step 2 Select Status > Product Information.
You can view the following information:
Product name— Model number of the Cisco IP Phone.
Serial number— Serial number of the Cisco IP Phone.
MAC address—Hardware address of the Cisco IP Phone.
Software version—Version number of the Cisco IP Phone firmware.
Hardware version—Version number of the Cisco IP Phone hardware.
Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP
network. This field indicates if the client certificate is properly installed in the phone.
Cisco IP Conference Phone 7832 Multiplatform Phone User Guide
Troubleshooting
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