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Report All Phone Issues With The Configuration Utlility; Troubleshooting Procedures - Cisco 7832 Troubleshooting Manual

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Report All Phone Issues with the Configuration Utlility

Cause
Pressing the keys too quickly can result in missed or delayed digits.
Solution
Keys should not be pressed rapidly.
Report All Phone Issues with the Configuration Utlility
If you are working with Cisco TAC to troubleshoot a problem, they typically require the logs from the Problem
Reporting Tool to help resolve the issue. You can generate PRT logs using the Configuration Utlility and
upload them to a remote log server.
Procedure
Step 1
On the Configuration Utility page, select Admin Login > advanced > Info > Debug Info.
Step 2
In the Problem Reports section, click Generate PRT.
The Report Problem dialog appears.
Step 3
Enter the following information in the Report Problem dialog:
a) Enter the date that you experienced the problem in the Date field. The current date appears in this field
by default.
b) Enter the time that you experienced the problem in the Time field. The current time appears in this field
by default.
c) In the Select Problem drop-down list box, choose the description of the problem from the available options.
Step 4
Click Submit in the Report Problem dialog.
The Submit button is enabled only if you select a value in the Select Problem drop-down list box.
You get a notification alert on the Configuration Utility page that indicates if the PRT upload was successful
or not.

Troubleshooting Procedures

These procedures can be used to identify and correct problems.
Check DHCP Settings
Procedure
Step 1
On the phone, press Settings.
Step 2
Check the DHCP server field.
Check the DHCP option for enabled or disabled.
Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide
8
Troubleshooting

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