Listen To Pages During Active Calls - Polycom Trio Series Manual

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Normal—By default, broadcasts sent to groups 1 to 23 are considered Normal broadcasts. By
default, all phones are configured to receive broadcasts sent to group 1.
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Priority—By default, broadcasts sent to group 24 are considered Priority broadcasts. A Priority
broadcast interrupts Normal broadcasts or active calls. All phones receive Priority broadcasts
unless Do Not Disturb is enabled.
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Emergency—By default, broadcasts sent to group 25 are considered Emergency broadcasts.
An Emergency broadcast interrupts Normal broadcasts, Priority broadcasts, and active calls and
plays out at near maximum volume even if Do Not Disturb is enabled.
When you enable Do Not Disturb, you receive only Emergency broadcasts, and non-emergency
broadcasts do not play or display.
Related Topics
Voicemail and Pages

Listen to Pages during Active Calls

How you handle a page when you are in an active call depends on the page priority and whether the
phone is set up to receive a page during active calls.
The following occurs when you receive a page during a call:
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For Normal pages, the page immediately plays, and you hear audio from both the active call
and the page.
•
For Priority or Emergency page, the page immediately plays. You hear audio from the active call
and the page.
•
If the phone is not set up to receive Normal pages during active calls, the page is displayed as
Pending.
Note You adjust the volume of a Normal, non-emergency page while it plays, and the phone
uses the adjusted volume for all subsequent non-emergency pages. However, only your
system administrator can change the volume of an Emergency page.
Procedure
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Do one of the following:
◦
For pages that play automatically during a call, hold the call to hear only the page.
◦
For Pending pages, select Accept or hold the call.
Related Topics
Receiving Messages with Group Paging
Printed from Polycom, Inc. (http://documents.polycom.com) Page 80