If the administration password is lost, a factory reset is required. Follow these steps to reset the Unify OpenScape Desk Phone CP200:

1. Press the settings/service key on the phone to open the administration menu.
2. Press the number keys 2-8-9 simultaneously. If the factory reset menu does not open, the key combination may be disabled for security reasons.
3. Enter the special factory reset password: 124816.
4. Confirm by pressing OK.

If only the user password is lost, the administrator can reset it without a factory reset.

This answer is automatically generated

Summary of Contents for Unify CP200

Page 1 OpenScape Desk Phone CP200 OpenScape Voice User Guide SIP A31003-C1000-U100-2-7619...
Page 2 Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and Solutions GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.
Page 3: Important Information
Unify Expert WIKI at http://wiki.unify.com under the section “Declarations of Conformity”. All electrical and electronic products should be disposed of separately from the mu- nicipal waste stream via designated collection facilities appointed by the government or the local authorities.
Page 4: Product Support On The Internet
Unify is committed in terms of its product strategy to bringing environmentally friendly products to market, taking account of the entire product life cycle. Unify strives to acquire the relevant envi- ronmental labels for its products in the event that the environmental label programs permit qualifi-...
Page 5: Table Of Contents
Getting to know the OpenScape Desk Phone CP200 ..13 The user interface of your OpenScape Desk Phone CP200......13 Navigation keys .
Page 6 Contents Basic functions........28 Answering a call .
Page 7 Contents Programmable keys ....... . . 62 List of available functions ............62 Programming a key .
Page 8 Contents MultiLine......... 106 Line/trunk keys .
Page 9 Contents Mobility function ........127 Mobility scenarios ............127 Logging on and off at the same phone .
Page 10 Contents Call recording........149 Recording modes .
Page 11: General Information
This User Guide is intended to help you familiarize yourself with the OpenScape Desk Phone CP200 and all of its functions. It contains important information on the safe and proper operation of the OpenScape Desk Phone CP200. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.
Page 12: Service
General information Service The service department of Unify Software and Solutions GmbH & Co. KG can only help you if you experience problems or defects with the phone itself. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.
Page 13: Getting To Know The Openscape Desk Phone Cp200
Getting to know the OpenScape Desk Phone CP200 The following sections describe the most frequently used controls and displays. The user interface of your OpenScape Desk Phone CP200...
Page 14 You can make and receive calls as normal using the handset. The display provides intuitive support for telephone operation (two lines with up to 33 characters each). The function keys (cannot be reprogrammed) allow you to call up the following frequent- ly used functions during a call: Â...
Page 15: Navigation Keys
Navigation keys This control allows you to move between input fields and navigate in lists and menus. You use the button to confirm options and launch functions: Functions when key is pressed In lists and menus: • One level back Entry selected: •...
Page 16: Programmable Function Keys
Programmable function keys Your OpenScape Desk Phone CP200 has four fixed function keys (with LED), which you can re- program with different functions or phone numbers at any time. Þ Ý ç ß The icons represent the following functions: • Conversations •...
Page 17: Dialpad
Dialpad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits press In situations where text input is possible, for example when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned.
Page 18 Multi-function keys: Function during text input Function when held down Type special characters Deactivate the ringer page 119  Switch between uppercase and lowercase text and num- Activate the telephone lock page 125  ber entry Type special characters (not in Call the answering machine 123 mode) Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated...
Page 19: Display
( page 132).  Idle mode If there are no calls taking place or settings being made, your OpenScape Desk Phone CP200 is in idle mode. Â Press the button to go back, for example, to the idle display from a call list ( page 22).
Page 20: Displays On The Status Line For Adjusting The Volume
Icons in the idle display In the first line, the time, weekday and date are displayed in addition to icons for different situations and options: Icon Meaning The ringer is deactivated. The ringer is set to a beep. The phone lock is activated. The "Do not disturb"...
Page 21: Context-Dependent Displays
Context-dependent displays Depending on the situation at hand, the display on your OpenScape Desk Phone CP200 displays different content, to which you can respond intuitively. Information on current events The following icons appear centered on the display when your phone is idle and draw your atten- tion to current properties or events.
Page 22: Voicemail
First entry (selected when you call up Redial x 1234 the menu, if you have already dialed Ringer off a phone number) Do not disturb off Other menu options (hidden) Mobile logon Cancel callbacks Directed pickup Functions during a call In many operating situations you are offered appropriate functions or advisories in the second line of the display.
Page 23: Call Logging
Call logging The following call lists are stored under Call logging and can be accessed via the "Conversations" function key ( page 16):  • Missed (x): Missed calls • Dialled (x): Dialed calls (with or without connection) • Received (x): Answered calls •...
Page 24: Settings
Settings Press the key to open the Settings menu. • User • Admin User Setting options are provided here that allow you to adapt the telephone to your individual require- ments. Admin Once the admin password has been entered, this menu is available to the relevant administrator. You can use the Navigationstasten to navigate through the menus as described on page 15.
Page 25: User Settings
User settings In the User menu (see page 168), settings options are provided that allow you to adapt the tele-  phone to your individual requirements. Select a menu using the Navigationstasten: • "Date and time" page 133  • "Audio" page 137 ...
Page 26: Control And Monitoring Function
Network information Information about the IP address or name that was assigned to the phone in the network and therefore the HTML address of the web interface. View information on the phone page 147.  Contact your administrator for further information on the network information values listed here.
Page 27: Ports On The Underside Of The Phone
Using network ports more efficiently The OpenScape Desk Phone CP200 has a built-in Ethernet switch. This means that you can also connect a PC with a LAN port to the LAN directly via the phone. The option for connecting the tele- phone and PC must first be activated on the telephone by your administrator.
Page 28: Basic Functions
Basic functions Please read the introductory section "Getting to know the OpenScape Desk Phone CP200" page 13 carefully before performing  any of the steps described here on your phone. Answering a call The telephone rings if the ringtone is active. The Signalisierungs LED also flash- es.
Page 29: Answering A Call Via The Headset
Answering a call via the headset The phone rings. The caller is displayed. ² ± keys flash green. Accept? Confirm the option shown. Press the key shown. The key lights up. The headset is activated. " if nec. Adjust the call volume. Answering calls automatically via the headset The administrator has additionally configured a key with the "Auto-Head- ñ...
Page 30: Directed Pickup
Directed pickup You can pick up a call signaled at an absent co-worker's phone. If a colleague has placed a call on hold on his or her multi-line phone you can likewise pick up this call. Picking up a call Prerequisite: You know the co-worker's internal phone number and the function is configured for you in the System.
Page 31: Picking Up A Held Call
Picking up a held call Prerequisite: Your colleague has placed a call on hold on their multi-line phone page 111. You know the co-worker's internal phone number and the function  is configured for you in the System. Select and confirm the option shown in the idle phone's context menu. Directed pickup? Lift the handset.
Page 32: Switching From Handset To Speakerphone Mode
Switching from handset to speakerphone mode Take note of the two different processes and activate your preferred mode as appropriate page 140.  Prerequisite: You are conducting a call via the handset. The microphone and loudspeaker functions are activated by your admin- ñ...
Page 33: Activating/Deactivating The Microphone
Activating/deactivating the microphone To prevent the other party from listening in while you consult with someone in your office, for example, you can temporarily switch off the handset microphone or the handsfree microphone. Prerequisite: You are conducting a call. Deactivating the microphone Press the key shown.
Page 34: Group Call
Group call Your administrator can incorporate multiple telephones in a call pickup ñ group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group. A group call is displayed on the phone. The administrator may have made the following settings for signaling: Telephone status Ring on...
Page 35 Picking up a group call with the call pickup key The "Call pickup" key is configured ( page 62). Your administrator has  ñ set up the group call such that it is only displayed by the Group pickup key flashing.
Page 36: Listening To Voicemail
Listening to voicemail To use this function, you need to have a voice mailbox set up on your communi- cation platform for voicemails (see page 22).  È flashes to indicate new messages and the F icon ap- The message key pears on the display.
Page 37: Call Control (2Nd Alert)
Call control (2nd alert) To ensure that you do not miss any important calls, your administrator can ñ configure a key that flashes when a call is waiting, for instance when you are dialing a number or when two calls come in simultaneously. Call control does not work on multi-line phones Two calls simultaneously Prerequisite: The call control (2nd alert) key is set up and "call waiting"...
Page 38: During Dialing
During dialing Note that when you set up call control, the "Busy when dialling" page 91  function will be disabled. The exception is if you dial a number during a Consult page 42.  Prerequisite: The 2nd alert key is set up and "call waiting" is allowed page 81).
Page 39: On-Hook Dialing
On-hook dialing The connection is set up with on-hook dialing or via the loudspeaker (speaker- phone mode). Press the key shown. Enter the phone number. If necessary, correct input using the navigation keys page 15.  Press or wait until the dial delay expires (see page 89).
Page 40: Immediate Dialing
Immediate dialing Immediate dialling should only be activated if your administrator has con- ñ figured and approved a dial plan. Immediate dialling is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay ex- pires to set up the connection.
Page 41: Redial
Redial You must have activated Call logging in order to use the "Dialed" call list. This also applies for redialing the last number dialed page 104. If Call  logging is disabled, you will be shown the message "Key function unavail- able"...
Page 42: Consulting A Second Party
Consulting a second party You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Confirm the option shown. Consult? Starting a conference Select and confirm the connection in the context menu if you intend to set up a Conference Á...
Page 43: Switching To The Held Party (Alternating)
Switching to the held party (alternating) Prerequisite: You are conducting a consultation call page 42 or have accept-  ed a second call page 79.  Select and confirm the option shown. Alternate? In the first display line, the phone number or name and the duration of the active connection are displayed.
Page 44: Connecting Parties
Connecting parties You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call page 42and call joining  is allowed page 44.  Select and confirm the option shown.
Page 45: Callback
Callback You can request a callback if the subscriber called is busy or if nobody answers. You receive a callback when the other party's line becomes free. This option is only available if both you and your administrator have acti- ñ...
Page 46: Permitting A Callback
Permitting a callback ñ The Callback function is approved by the administrator. You can also configure this setting via the WEB interface page 160.  Press the key shown. Confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown.
Page 47: Calling Back Missed Calls
Calling back missed calls Calls received while you are absent are indicated by a message on the idle dis- ¤ play ( page 20). The function key also illuminates if the administrator has  set the option to do this. Missed calls are logged in the missed calls list.
Page 48: Call Forwarding
Call forwarding Depending on the settings made by the administrator, standard call for- ñ warding may be configured for the phone or alternatively a forwarding call by type option that is supported by OpenScape Voice page 55.  The Forwarding function must be approved by the administrator. Standard call forwarding You can forward calls for your phone to another phone.
Page 49: Using Call Forwarding
Using call forwarding The following functions are available for activating and deactivating call forward- ing and configuring it in accordance with your requirements: • ”Activating or deactivating immediate call forwarding” page 49  • ”Saving destination phone numbers for call forwarding” page 50 ...
Page 50: Saving Destination Phone Numbers For Call Forwarding
Using last forwarding destination Select and confirm the option to use the last saved destination for example for Accept? All Calls again. Call forwarding to this destination is immediately activated for All Calls and the key illuminates. Activating with variable destination phone numbers If you want to use a new forwarding destination: Select and confirm the option shown.
Page 51: Copying And Pasting Destination Phone Numbers
Editing favorites You can preconfigure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding conditions.  Select and confirm the forwarding type (here for instance Uncond’l). Uncond’l Select and confirm the option shown. Edit favourites? For instance, select and confirm the first destination.
Page 52: Assigning A Destination Phone Number For Call Forwarding
Assigning a destination phone number for call forwarding Prerequisite: At least one destination phone number has already been saved. Press the function key to open forwarding. ß The pop-up menu opens: The message: "Set forward on to" is displayed with the number of the last forwarding destina- tion and you have the following options: •...
Page 53: Activating/Deactivating Call Forwarding
Activating/deactivating call forwarding Prerequisite: A forwarding destination is already configured for the relevant for- warding type. Press the function key to open forwarding. ß The pop-up menu opens: The message: "Set forward on to" is displayed with the number of the last forwarding destina- tion and you have the following options: •...
Page 54: Defining The Ring Duration Before Call Forwarding On No Reply
Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before "No reply" call forwarding is activated. This setting is only available if the "Server features" function was deacti- ñ vated by the administrator. You can also configure this setting via the WEB interface page 160.
Page 55: Call Forwarding By Call Type
Call forwarding by call type If use of system-assisted functions has been enabled by the administrator and the Forwarding Int/Ext function activated, call forwarding by call type function- ality will be available to you. Forwarding in this case is dependent on the for- warding type and additionally on the call type.
Page 56: Activating Or Deactivating Immediate Call Forwarding
Activating or deactivating immediate call forwarding Prerequisite: Ideally you have configured the key for "Variable call forwarding" (see page 67). Otherwise you can configure the settings for call forwarding  via the user menu ( page 72). It is recommended to configure the key so that ...
Page 57: Saving Destination Phone Numbers For Call Forwarding
Saving destination phone numbers for call forwarding You can alternatively enter the call forwarding settings via the user menu page 72) or also using the WEB interface page 160.   Press the function key to open forwarding. ß The pop-up menu opens. The message: "Set forward on to"...
Page 58: Preconfiguring Or Changing Destination Phone Numbers
Saving destination phone number Select and confirm the forwarding type (here for instance Uncond’l). Uncond’l?  Select and confirm the call type shown. All Calls?  Select and confirm the call type shown. External  Select and confirm the call type shown. Internal Select and confirm the option shown.
Page 59: Copying And Pasting Destination Phone Numbers
Copying and pasting destination phone numbers The current destination phone number for a call type is copied. For example, the current destination phone number for All Calls should also become the current destination phone number for Internal. Press the function key to open forwarding. ß...
Page 60: Assigning A Destination Phone Number To A Call Type
Assigning a destination phone number to a call type Prerequisite: At least one destination phone number has already been saved. Press the function key to open forwarding. ß The pop-up menu opens: Select and confirm the option shown. Edit call forwarding? Select and confirm the forwarding type (here for instance Unconditional ).
Page 61: Call Forwarding Chain
You can also activate all three call types. The call type All Calls has priority in this case and all calls are forwarded to the defined destination phone number. Call forwarding for the call types External and Internal can be activated at the same time.
Page 62: Programmable Keys
Programmable keys The phone features a range of functions that can, if required, be stored on pro- grammable keys. The phone comes with four programmable keys, all of which can be pro- grammed on two separate levels. You should assign the "Shift" function to one of these keys be able to switch be- tween the two key levels.
Page 63: Programming A Key
Programming a key You can also program the keys via the WEB interface page 160.  Initiating programming Directly via the function key ñ Must be activated by the administrator. Hold down one of the four keys to which a function is to be assigned until the programming prompt is displayed.
Page 64: Beginning Programming
Beginning programming Select and confirm the option shown to program or change the first level. Normal Select and confirm the option shown to program the second level. Shifted Select and confirm the required function in the list (e. g. Do not disturb). Do not disturb Select and confirm the option shown.
Page 65: Konversationen
Konversationen You can also program the keys via the WEB interface page 160.  The following call lists can be found under Konversationen: • Missed (x) • Dialled (x) • Received (x) • Forwarded (x) The key can only be used if Konversationen is activated. Hold down one of the four keys to which the function is to be assigned until the Þ...
Page 66: Configuring A Fixed Forwarding Key
Configuring a fixed forwarding key You can also program the keys via the WEB interface page 160.  Hold down one of the four keys to which a function is to be assigned until the ß programming prompt is displayed. If the prompt is not displayed or a programmed function is not executed, you can only launch key programming via the user menu (ask your admin- istrator about the current setting).
Page 67: Configuring A Variable Call Forwarding Key
Configuring a variable call forwarding key With "Variable call forwarding" key you can • Immediately activate or deactivate the call forwarding for "All calls" page 49  • Edit the call forwarding page 50  Ideally you should use the previously configured forwarding key for forwarding. You can also program the keys via the WEB interface page 160.
Page 68: Using Programmed Keys
Using programmed keys The use of programmed functions depends on the phone's status. The relevant display appears once you have pressed a key. Example 1: Calling saved number Prerequisite: The idle menu is displayed on the graphic display. Press one of the four keys with the saved contact. The connection setup is Party shown on the display.
Page 69: Resetting Programmed Keys
Resetting programmed keys Here you can reset keys you configured back to factory settings (see also page 148).  Press the key shown. Confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown to switch to the Reset user data menu. Reset Select the option shown.
Page 70: Enhanced Phone Functions
Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. "Deflect" must be al- lowed. Select and confirm the option shown. Deflect If a destination phone number is stored ( page 70), you can select and confirm 089008844 ...
Page 71: Rejecting A Call
Deflecting to a DSS number A call can be deflected to a direct station selection (DSS) subscriber using the DSS key, if the key is configured and the deflect function is activated by your ad- ministrator page 114.  Information only, as set by the administrator: Yes or No. Deflect to DSS Select and confirm the option shown.
Page 72: Configuring Call Forwarding
Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key page 49).  You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec.
Page 73 Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown.
Page 74: Placing A Call On Hold
Placing a call on hold You can use this function to place an ongoing call on "Hold", for instance to pre- vent the other party overhearing a conversation with a colleague in the same room. Prerequisite: You are conducting a call. Select and confirm the option shown in the connection's context menu.
Page 75: Activating And Deactivating The Hold Reminder Tone
Held call wait status After placing a call on hold, you can replace the handset and then decide wheth- er to retrieve the call or disconnect. Prerequisite: You placed a call on hold and replaced the handset or pressed the loudspeaker key in speakerphone mode. A recall follows immediately and a pop-up menu appears on the display: Select and confirm the option shown to retrieve the call in speakerphone mode.
Page 76 Setting the hold reminder time Use the "Hold rem. delay" function to set the time after which you want to receive an automatic reminder about a held call. The minimum value is 3, in other words, the reminder is output after three min- utes.
Page 77 Activating/deactivating Hold and hang-up This function works in the following call scenarios: • You have placed a call on hold and hang up. • You are conducting a consultation call and the second party hangs up. • You have answered a second call and you or the second party hangs up. You can use "hold and hang up"...
Page 78: Music On Hold
Music on hold If the Music on hold option is active, music is played back when you are placed on hold by another party. You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown.
Page 79: Call Waiting (Second Call)
Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The call- er hears the on-hook signal while you hear a call-waiting signal tone. A bell ap- pears on the display and next to it the phone number of the caller is shown. You can ignore or accept the second call.
Page 80 Select and confirm the option shown. Ignore? The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call via the context menu. While the ignored second call continues to wait, from the active call you can: •...
Page 81 Connecting parties Select and confirm the option shown. The other two parties are now connected Complete Xfer to one another. You can now hang up or dial another number for instance. Connecting by hanging up Connecting by hanging up is activated (ask your administrator) and ñ...
Page 82 Connecting subscribers by hanging up Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown.
Page 83: Transferring A Call
Transferring a call You can transfer your current call to another party with or without consultation. Prerequisite: You are conducting a call. The options "Allow call transfer" and "Transfer on ring" are allowed ( page 85).  Blind transfer Ã You can choose between easy transfer with the key or transfer via the menu.
Page 84 Transferring with consultation You can announce a call to a recipient before transferring it. Ã You can choose between easy transfer with the key or transfer via the menu. Easy transfer Ã Press the key shown. Enter and confirm the phone number of the second party to whom you want to transfer the call.
Page 85 Allowing call transfer You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown. Configuration Select and confirm the option shown.
Page 86: Cti Calls
CTI calls Beep on auto-answer When you dial a number with a CTI application (e.g. Outlook) and auto-answer is activated, the phone switches automatically to speakerphone mode. If auto- answer is deactivated, the phone first rings and you have to press the loud- speaker key or lift the handset in order to set up the call.
Page 87 Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active. ñ The CTI option was programmed by your administrator. You can also configure this setting via the WEB interface page 160.
Page 88: Making Calls
Making calls Dialing with the selected dialing key You can program frequently used phone numbers on programmable keys page 62). If you press a selected dialing key briefly, the associated contact  or phone number appears and dialing is initiated. Prerequisite: A selected dialing key is programmed page 62.
Page 89: Dialing A Phone Number From A List
Dialing a phone number from a list The following call lists are available under Konversationen: • Missed (x) • Dialled (x) • Received (x) • Forwarded (x) For a detailed description of the call lists, see page 23. Pay attention to ...
Page 90 Settings for autodial delay The setting does not affect automatic emergency number dialing. If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when di- aling with the handset on hook.
Page 91 Allowing "Busy When Dialing" If you activate this function, an incoming call received while you are dialing is re- jected. The caller then hears the busy signal. You can also configure this setting via the WEB interface page 160.  Press the key shown.
Page 92: Conference
Conference Local conference This type of conference is also referred to as a three-party conference. It in- volves up to three participants. Prerequisite: You are conducting a consultation call page 42 or have accept-  ed a second call page 79 and the conference function is active page 93.
Page 93 Ending a local conference Prerequisite: The ”Allowing joining in a local conference” page 94 function is  activated. Select and confirm the option shown in the context menu. Both call partners re- Exit conf.? main connected. You are disconnected from the conference call. É...
Page 94: System Conference
Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. You can also configure this setting via the WEB interface page 160.
Page 95: Leaving A Conference
Conducting a consultation call Select and confirm the option shown in the "Conference" context menu. If the Consult? party answers, you can: • toggle between the party and the conference • connect the consultation call to another called party • end the consultation call and return to the conference •...
Page 96: Phonebooks And Konversationen
Phonebooks and Konversationen Personal phonebook The personal phonebook is restricted to 100 entries. If you have configured a sensor key for the local phonebook, you can open it using this sensor key page 62).  Creating a new contact You can create contacts more conveniently via the WEB interface page 160.
Page 97: Deleting A Contact
Deleting a contact You can delete contacts more conveniently via the WEB interface page 160.  Press the Taste shown to open the local phonebook. Ý Select and confirm the relevant entry. Niels, Bohr Select and confirm the option shown. Delete Confirm the option shown.
Page 98: Searching For A Contact
Searching for a contact Press the Taste shown to open the local phonebook. Ý The last entry used is displayed. Angela, Merkel Enter the first letter of the name you are searching for, e.g. K. J L5 (Abc) The first name found with the initial letter K is displayed after a short time. If you Kirsch, Erika are looking for a name that begins with Kr, also enter the second letter in the search field:...
Page 99: Corporate Directory
Corporate directory The corporate directory is an LDAP database. You can search the data- ñ base for contact entries if you can access this database over your network and your access was correctly configured by your administrator. You can search for contacts using the name (simple search) or different criteria for an entry (advanced search), for example job title or address.
Page 100: Advanced Phonebook Editing
Advanced phonebook editing Viewing entries Prerequisite: You found and selected an entry (see above). Select and confirm the option shown. All fields of the entry are displayed. Details Resetting the search fields Prerequisite: The search fields are listed. Select and confirm the option shown. You can now enter new search criteria for Delete a search.
Page 101: Quick Search
Quick search Press the Taste shown to open the local phonebook. Ý Press the Delete key to return to the main menu. Press the key shown to open the "Corporate phonebook" Telephone book. Enter the name(Abc) Enter the first letter of the name you are looking for, e.g. "K". J L5 (Abc) If you do not enter any further characters, all available names with the corre-...
Page 102 Quick search using parts of a search string If the administrator adds a field to the template for the corporate directory and assigns this field to an existing search field, you can use any strings in a last name, for example, for the search. To list all entries, for example, in which the string "er"...
Page 103: Call Logging
Call logging For a detailed description of the different call lists, see Call logging on page 23. The Call logging function must be activated in order to view and  manage call lists page 104, otherwise the message "Key function unavail- ...
Page 104: Call Logging - Activating/Deactivating
Call logging – activating/deactivating The function can be disabled in order to prevent unauthorized third parties gain- ing information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by de- fault.
Page 105: Logging Missed Calls
Logging missed calls This function has two entries, each with two options for managing missed calls. • Include calls answered elsewhere • Delete entry All missed calls intended for this line are logged and new missed calls are dis- played. If the "No" option is selected for "Include calls answered elsewhere", missed calls for this line that were answered either by other subscribers in the group or with "Directed pickup"...
Page 106: Multiline
Line/trunk keys Line or DSS keys can be configured by your administrator on the programmable keys of the OpenScape Desk Phone IP CP200. These line keys cannot be changed or deleted by the user. Each key that is assigned the function "line" corresponds to one line. This means up to three lines can be configured on the function keys.
Page 107: Led Displays
LED displays Meaning LED off: The phone is in idle mode. Flashing green: • Incoming call on the line page 107  • "Hold reminder" is activated page 75  LED flickering green: £ • Outgoing call on the line •...
Page 108: Making Calls
Making calls You must seize a line before you can make calls on a multi-line telephone. Line seizure can be configured on an individual basis. Your administrator can de- termine if the lines on your telephone can be automatically seized and with which priority.
Page 109: Dialing The Last Dialed Number
Dialing the last dialed number Regardless of the line used, the last number dialed on your telephone is dis- played for redialing in the selected number's context menu. ^ or Lift the handset or Press the key shown. Press the required line key. ( page 108).
Page 110: During Calls
During calls Making and receiving calls on a single line If you only use one line on your multi-line telephone to make calls, and you re- ceive calls on the same line, the phone operates in the same way as a single- line telephone: •...
Page 111: Putting A Line On Hold
Putting a line on hold On a multi-line telephone you can use the line keys to place calls on hold. Prerequisite: You are conducting a call. Press the call-line key. Line 1 • The line key LED flashes. £ Line 1 •...
Page 112: Connecting
Select and confirm the option shown. Lines? Select and confirm the line you want. Line Select and confirm the option shown. Hot/warm dest.? = nnnn Enter and confirm the destination. Select and confirm the option shown. Save & exit Connecting A subscriber from a line trunk group is on a call.
Page 113: Direct Station Selection Keys
Direct station selection keys Apart from line keys, the administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal subscriber directly, pick up calls for this subscriber or forward calls directly to the subscriber. Calling a subscriber directly You cannot use DSS if the user is on another call (flashing LED).
Page 114: Deflecting A Call To A Dss Subscriber
Rejecting a call The administrator must activate the reject option for DSS keys and auto- ñ answer must be deactivated page 86.  Press the DSS key. The call is routed to your primary line and rings. DSS 1 Select and confirm the option shown in the pop-up menu. Reject The caller hears a busy signal.
Page 115: Settings For Multiline (Keyset)
Settings for MultiLine (keyset) The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed: • Address – Displays the phone number for the line • Ringer on/off – Displays whether this line's ringer is active •...
Page 116: Setting The Ringer For Lines
Setting the ringer for lines If special ringers have been configured by service personal for lines, you can ad- just these here to suit your requirements You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown.
Page 117: Line Preview
Line preview Prerequisite: You are already on a call on one line and a further call rings on a secondary line. You have programmed a sensor key with the "PreView" page 62.  Preview for a call ñ Your administrator has deactivated the permanent preview function. Press the "PreView"...
Page 118: Rollover For A Line
Rollover for a line ñ Your administrator can determine how rollover calls are to be signaled. Only the relevant line key flashes. £ Line 1 You hear a special advisory tone via the currently active microphone and the £ Line 1 corresponding line key flashes.
Page 119: Privacy/Security
Privacy/security Activating and deactivating the ringer Activating and deactivating the ringer permanently or setting to beep If you do not want to be disturbed by the phone ringing for an incoming call, you can deactivate the ringer permanently or set it so that you are only advised of a call by a beep every 25 seconds.
Page 120: Deactivating The Ringer Temporarily For Incoming Calls And Reactivating It
Deactivating the ringer temporarily for incoming calls and reactivating it If you are disturbed on an important call by the phone ringing, for example, you can deactivate the ringer temporarily for this call and then activate it again. Press the key briefly. The ringer is deactivated. Now press the key again briefly.
Page 121: Allowing "Do Not Disturb
Allowing "Do not disturb" You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown. Configuration Select and confirm the option shown.
Page 122: Security
Security User password Your User password protects your individual configurations, including your lan- guage settings. You can also use the User password to lock your telephone page 125.  The administrator may have configured the following settings: • The password is deactivated: You do not have the option of configuring user settings.
Page 123: Changing The Password
Changing the password The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is not password protected. (see also page 124)  The User password can also be modified via the WEB interface page 160.
Page 124 Deactivating the password prompt You can deactivate the phone's password prompt if a password has already been configured. The deactivation of the password prompt does not affect the WEB interface page 160 or CTI applications that use a password prompt. As ...
Page 125: Locking The Phone
Locking the phone You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialed when the phone is locked - for more information consult your administrator.
Page 126 Unlocking the phone The display shows: Phone locked. There are two options available for unlocking the phone: • Unlock user • Unlock admin Select and confirm if you know the user password. You are prompted to enter User unlock? the user password. Select and confirm if you only know the administrator password.
Page 127: Mobility Function
Mobility function Prerequisite: Your phone is configured by the administrator to support Mobility. A DLS server is available in the LAN and its address is entered in the phone. Mobility scenarios When you log on to your phone, or any other Mobility-enabled phone, the follow- ing scenarios are possible: Logging on and off at the same phone •...
Page 128: Logging On And Off At The Same Phone
Logging on and off at the same phone Logging on to the phone Prerequisite: No other Mobility user is logged on. Logon via a key If a program key is configured for Mobility. Mobility Press the Taste. Logon via the context menu Select from the idle display context menu and confirm ( page 19).
Page 129: Logging Off From The Phone
Logging off from the phone Prerequisite: You are logged on as a Mobility user. Logoff via key If a program key is configured for Mobility. Mobility Press the Taste. Log on via the context menu Select from the idle display context menu and confirm page 19.
Page 130: Logging On At Different Telephones
Logging on at different telephones An attempted logon is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the Mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.
Page 131: Logging On With Forced, Delayed Logoff At A Remote Phone
Logging on with forced, delayed logoff at a remote phone If the remote phone is busy and your administrator enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires. Logon via a key If a program key is configured for Mobility.
Page 132: Individual Phone Configuration
Individual phone configuration Display Setting contrast The display has multiple contrast levels that you can set according to your light conditions. You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec.
Page 133: Date And Time
Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary. You can also configure these settings via the WEB interface page 160.  Setting the time Press the key shown.
Page 134: Setting Daylight Saving Time
Setting daylight saving time Prerequisite: Auto DST is deactivated page 135.  You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown.
Page 135: Automatic Daylight Saving Time
Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your administrator. You can also access this information via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec.
Page 136: Date Display Format
Date display format You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown. Locality? Select and confirm the option shown.
Page 137: Audio
Audio Volumes Use this selection to set the following volumes in 10 levels: • Loudspeaker • Ringer • Handset • Headset • Handsfree • Rollover Example: Handset Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password.
Page 138: Settings
Settings Room character To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions: "Normal", "Echoing", "Muffled". You can also configure this setting via the WEB interface page 160.
Page 139 Press the key shown. Select and confirm the option shown. User if nec. j Enter and confirm the user password. Select and confirm the option shown. Audio Select and confirm the option shown. Settings? Select and confirm the required pattern melody between 1 and 8 (e.g.
Page 140: Headset Port
Opening listening mode Select the mode here that you prefer for open listening (see page 32).  You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec.
Page 141: Special Ringers
Special ringers You can set special ringers for four different call types. The call type is signaled by the telephone system, recognized by the phone and prioritized accordingly. You can configure the following call types: • Internal • External • Recall (e.g. callback) •...
Page 142: Tone And Indication With An Unsecured Voice Connection
Settings for "pattern" If you selected "Pattern" as the ringer, you can make further settings for the pat- tern melody and pattern sequence: Select and confirm the option shown. Ringer melody Select the required pattern melody between 1 and 8 (e. g. 4). You will immedi- ately hear the corresponding Ringer melody.
Page 143: Key Click
Key click You can select here whether a tone should be heard when a key is pressed. You can also decide whether this should apply for all keys or only those on the key- pad. In addition, you can adjust the tone volume or disable the tone. You can also configure this setting via the WEB interface page 160.
Page 144: Setting The Language And Country
Setting the language and country Selecting a language Use this menu option to select the language for operator prompting. You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec.
Page 145 You may choose from the following languages: 1. Bahasa Indonesia 2. Bahasa Malaysia 3. Brasileiro 4. Català Ceština 6. Cymraeg 7. Dansk 8. Deutsch 9. English 10.English(US) 11. Español 12.Français 13.Hrvatski 14.Italiano 15.Latviešu Valoda 16.LietuviÝŠ Kalba 17.Magyar 18.Nederlands 19.Norsk 20.Polski 21.Português 22.RomânƒÉ...
Page 146: Country-Specific Settings
Country-specific settings Adapt your phone settings to suit the relevant country-specific conditions (for ex- ample transmission parameters). You can also configure this setting via the WEB interface page 160.  Press the key shown. Select and confirm the option shown. User if nec.
Page 147: Network Information
Network information This overview in the user area of the Program/Service menu provides you with information about the IP address of the phone and the HTML address of the WEB interface. It also provides real-time data about the network activity of the phone.
Page 148: Resetting User Data
Resetting user data The following user-specific settings, which you changed via the phone menu or the WEB interface, can be reset to factory settings. • Display contrast • Language setting • Audio settings – Volumes – Settings • Call lists –...
Page 149: Call Recording
Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants. You should configure a recording button in order to simplify handling of manual call recording page 62.
Page 150: Explanations Of Recording
Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application. •...
Page 151: Multiline
MultiLine There is no difference between multi-line calls and single-line calls when it comes to recording calls. If recording has started, the call is recorded, otherwise not. The recording status of a line continues as long as calls are connected to this line.
Page 152: Call Recording With Autostart
Call recording with AutoStart Standby mode is activated in principle in idle mode. The recording button LED lights up. You cannot switch off the recorder. As soon as a call is set up, call re- cording starts automatically. Lift the handset. Press the key shown.
Page 153: Consultation During Call Recording
Ending call recording automatically Prerequisite: You are conducting a call. Recording has started. The recording button LED lights up. ] or The recording is ended automatically as soon as the call is terminated or if the call status changes so that the call is no longer being recorded - for example if a line is placed on manual hold and another line is seized.
Page 154: Call Recording While Alternating
Call recording while alternating Prerequisite: You have an active or held consultation or second call. Recording has started. The recording button LED is lighting. You are connected with the second party. You hear a beep and the recording symbol is shown in the line for the second call. Select and confirm the option shown in this connection's context menu.
Page 155: Adding Conference Participants
Adding conference participants Prerequisite: You have set up a conference. The "system conference" feature was configured by the administrator. The conference call is now being recorded. You have performed a consultation or accepted a second call ( page 42 or ...
Page 156 Holding and retrieving the call on the line You are conducting a call, for example on line A. You hear a beep and the re- cording symbol is shown on the display. The call is now being recorded. Press line key A. The line key LED starts flickering. The call is now on hold. The ¤...
Page 157: Diagnostic Data
Diagnostic data This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: Press the key shown. Select and confirm the option shown. User Enter and confirm the user password. if nec.
Page 158 Diagnostic.information Primary DNS 192.168.1.105 Secondary DNS 217.237.148.22 IPv4 Route 1 IP None IPv4 Route 1 gateway None IPv4 Route 1 mask None IPv4 Route 2 IP None IPv4 Route 2 gateway None IPv4 Route 2 mask None IPv6 address None IPv6 prefix length None IPv6 global gateway...
Page 159 Diagnostic.information ICE.Gather.RTO.timer.ms ICE.Check.Ta.timer.ms ICE.Check.RTO.timer.ms...
Page 160: Web Interface (Wbm)
Web interface (WBM) General You can configure a number of settings for your phone via the WBM interface. Communication is via a secure HTTPS connection. Access to the WBM interface must be activated by your admin- istrator. Launching the web interface For more information about the IP address, the WBM interface address and how to connect the telephone to the network, refer to the section entitled "Network information"...
Page 161: User Pages
User Pages The web interface homepage opens once you have entered and confirmed the phone's IP ad- dress. 1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 2. Click a menu entry to open the corresponding form. 3.
Page 162: User Menu
User menu All settings in the user menu of the WBM interface can also be made via the user menu on the telephone. User settings User login V page 122  Date and time – Local time V page 133 ...
Page 163 – Set delay (seconds) page 54  – Alerts – Visual alerts V page 73  – Audible alerts V page 73  – Forwarding party page 61  – Handling – Allow call waiting V page 81  – Allow DND V page 121 ...
Page 164 Phone – Display settings – Contrast V page 132  – Program keys – Normal – Edit V page 63  – Shifted – Edit V page 63.  – Key module 1 (if available such as Program keys) – Key click –...
Page 165: Fixing Problems
Fixing problems Caring for your telephone • Never allow the telephone to come into contact with coloring, oily or aggressive agents. • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent.
Page 166: Labeling Keys
Labeling keys A key labeling sheet and plastic cover are supplied with your OpenScape Desk Phone CP200. Write functions or names on the strips. Break the insert strips from the sheet and replace the plas- tic strips inserted on the phone with these insert strips. Place the plastic cover supplied over the insert strips for protection.
Page 167: Repair Reliability And Spare Part Supply
In addition to the legal requirements governing take-back of electrical and electronic equipment, Unify Software and Solutions GmbH & Co. KG takes back the OpenScape Desk Phone CP200 SIP telephones launched on the market in Germany and manufactured after March 2016. Insofar...
Page 168: Local User Menu
 Changes are usually confirmed using the Save & exit option or discarded using the Exit (discard changes) option. The options grayed out are not available on the OpenScape Desk Phone CP200 or have no func- tion. User Date and time? –...
Page 169 – 2? – 3? – 4? – 5? – 6? – 7? – 8? – Back? – Ringer sequence= 1 page 139  – 1? – 2? – 3? – 4? – 5? – 6? – Back? – Room Character = Normal page 138 ...
Page 170 – Ringer melody? – Ringer sequence? – Save & exit – Exit (discard changes) – Special 1 page 141  – Available? – Ringer file? – Ringer melody? – Ringer sequence? – Save & exit – Exit (discard changes) – Special 2 page 141 ...
Page 171 User Configuration? – Outgoing calls? – Autodial delay = 6 page 90  – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – 9? – Back? – Callback = No page 46  –...
Page 172 – List of saved numbers, if applicable – Edit favourites? page 51  – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Save & exit – Exit (discard changes) – Copy page 51 ...
Page 173 – AutoAnswer beep = Yes page 86  – No? – Back? – AutoReconnect beep = Yes page 87  – No? – Back? – Save & exit – Exit (discard changes) – Back? – Connected calls? – Allow call transfer = Yes page 85 ...
Page 174 – Line (one of eight possible) – Ring delay = 0 page 115  – Allow in overview = Yes – Hot/warm action = No Action – Hot/warm dest. = nnnn page 111  – Address = nnnn – Ring on/off = On –...
Page 175 – Key click – Form options Save & exit – Exit (discard changes) – Volume page 143  – Off – Low – Medium – High – Active for: page 143  – Keypad only – All keys – Back? Locality? –...
Page 176 Network information? – Phone address = page 147  – Web address = – IPv4 address = – IPv6 Global Address – IPv6 Linklocal Address – LAN RX = – LAN TX = – PC RX = – PC TX = –...
Page 177: Key Functions
Key functions Normal You can program the following functions at the Normal function key level: • Selected dialling • Redial • Forward all calls • Forward no reply • Forward busy • CF unconditional - any • CF unconditional - int. •...
Page 178 Shifted You can program the following functions at the Shifted function key level: • Selected dialling • Redial • Alternate • Blind transfer call • Transfer call • Deflecting • Conference • Repertory dial • Show phone display • Directed pickup •...
Page 179: Index
Index Index Alternating ............154 Automatic ............151 AutoStart ............. 152 Call types ............150 Numerics Conference ............154 Consultation ............153 2nd alert ..............37 Controlling ............152 Icons ..............150 Line key ............... 155 Manual ..............151 MultiLine .............. 151 AICS Zip tone ............29 Operating modes ..........
Page 180 Index Date and time ............133 Headset Date format ............136 Answering call automatically ......29 Daylight saving ............134 Hold reminder tone ........... 75 Delete the entry ............105 Holding ..............74 Destination phone number ........50 Hot line ..............40 Dial plan ............89 For lines ..............
Page 181 Index Making calls Quick search ............101 MultiLine .............. 108 Microphone .............. 33 Missed calls .............. 47 Mobility ..............127 Redial Forced logoff ............131 MultiLine .............. 109 Logging on and off ........128 Ringer for lines ............116 User-defined settings .......... 127 Ringer melody ..........116 MultiLine Ringer off ...............
Page 182 Index Telephone maintenance ......... 165 Variable call forwarding ........50 Time display format ..........135 Toggle/connect ............43 Troubleshooting ............. 165 Warm line ..............40 For lines .............. 111 Web interface ..........160 Unlocking the phone ..........126 User interface OpenScape Desk Phone IP ........13 User password ............

Unify CP200 User Manual

Important Information

General Information

Getting to Know the Openscape Desk Phone CP200

Basic Functions

Call Forwarding

Programmable Keys

Enhanced Phone Functions

Phonebooks and Konversationen

Multiline

Privacy/Security

Mobility Function

Individual Phone Configuration

Call Recording

Web Interface (WBM)

Fixing Problems

Repair and Recycling Concept, Extending Performance Capability

Local User Menu

Index

Quick Links

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Questions and answers

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Summary of Contents for Unify CP200