Page 1 United States Compaq Presario Internet PC 5000 Series Computers Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA, 5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R, 5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,...
Page 2: Product Description
United States Compaq Presario Internet PC 5000 Series Computers Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA, 5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R, 5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,...
Page 3 United States Compaq Presario Internet PC 5000 Series Computers Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA, 5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R, 5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,...
Page 4: Illustrated Parts Catalog
United States Compaq Presario Internet PC 5000 Series Computers Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA, 5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R, 5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,...
Page 5: Removal And Replacement Procedures
REMOVAL & REPLACEMENT PRODUCT DESCRIPTION PROCEDURES - INDEX PAGE TROUBLESHOOTING This section provides general service information for Compaq ILLUSTRATED PARTS CATALOG Series Personal Computers. Adherence to the procedures and precautions described in this section is essential for safe and REMOVAL AND REPLACEMENT proper service.
Page 6 Expansion Card Power Supply Assembly 1394 Card Front I/O Board Memory Module System Board and Components Hard Drive RTC Battery Microprocessor/Heatsink Assembly...
Page 7: Specifications
United States Compaq Presario Internet PC 5000 Series Computers Models: 5UV430, 5WV450, 5WV451, 5WV452, 5WV461, 5WV490, 5000EA, 5004EA, 5008EA, 5012EA, 5016EA, 5020EA, 5024EA, 5028EA, 5032EA, 5002LA, 5004LA, 5006LA, 5009SR, 5007SR, 5007CL, 5008US, 5008CA, 5010US, 5007R, 5009R, 5011R, 5010CA, 5012CA, 5009CL, 5010CA, 5012CA, 5011CL, 5011R, 5012US, 5014US, 5014CA, 5004UK, 5004FR, 5007EA,...
Page 8 5029DK, 5031EA, 5032BE, 5032SZ, 5032UK, 5016SW SPECIFICATIONS - INDEX PAGE PRODUCT DESCRIPTION TROUBLESHOOTING This section provides physical, environmental, and performance specifications for Compaq Presario Internet PC 5000 Series ILLUSTRATED PARTS CATALOG Computers. REMOVAL AND REPLACEMENT PROCEDURES CD-ROM and DVD Drive/CD-RW Drive...
Page 10 United States Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS CD or DVD Drive/CD-RW Drive CD or DVD DRIVE/ CD-RW DRIVE Please select a drive to view specifications:...
Page 11 Enhanced CD-RW Multiple Session Block Size CD-ROM 2048 bytes Mode 1 and Mode 2 Form 1 (XA) CD-ROM Mode 2 2336 bytes CD-DA 2324 bytes CD-XA 2324 bytes Center Hole 1.5 mm diameter Diameter 120 mm/80mm Thickness 1.2mm Track Pitch 1.6mm Access Time Random...
Page 12 Stop Time < 5 sec Return to top DVD Drive Dimensions U.S. Metric Width Height Depth Weight Modes Supported Block Size Center Hole Diameter Thickness Track Pitch Access Time Random Full Stroke Audio Output Level Line Out Headphone Cache Buffer Data Transfer Rate Sustained Burst...
Page 13 Startup Time Stop Time Return to top CD-RW Drive Dimensions U.S. Metric Width Height Depth Weight Modes Supported CD-ROM Mode 1 and Mode 2 CD-DA Audio CD-XA Mode 2, Form 1 and 2 Photo CD Multiple Session Video-CDI Multiple Session CD-Plus/CD-Extra/CD Multiple Session Enhanced...
Page 14 Diameter 120 mm/80mm Thickness 1.2 mm Track Pitch 1.6mm Access Time Random < 95 ms Full Stroke < 190 ms Audio Output Level Line Out 0.7 Vrms ±20% Headphone 0.6 Vrms ±20% Cache Buffer 256 KB Data Transfer Rate Mode 1 Mode 2 Sustained 4800 KB/sec...
Page 15: Mass Storage Devices
United States Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Mass Storage Devices MASS STORAGE DEVICES CABLES STANDARD & OPTIONAL BOARDS FAX/ MODEM...
Page 16 CD-RW Drive 4/4/32X Quartz 191162-001 191162-002 191162-003 CD-RW Drive 8X4X32 Quartz 190074-002 190074-001 190074-004 CD-RW Drive Quartz 212408-004 DVD Drive Quartz 196748-004 DVD Drive 10X 196748-001 DVD Drive 16X 196748-004 DVD Drive 16X/40X Quartz 180593-002 180593-003 Hard Drive 20.0 GB 197799-004 20.0 GB 5400 197799-001...
Page 17 60.0 GB 201527-001 201527-002 201527-004 80.0 GB 217689-002 Disk Drive 1.44 MB Disk Drive Quartz 191168-001 191168-002 191168-003 207614-004 Provide Compaq with the computer serial number whenever requesting Note information or ordering spare parts.
Page 18 United States Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Cables MASS STORAGE DEVICES CABLES STANDARD & OPTIONAL BOARDS FAX/ MODEM KEYBOARDS MISCELLANEOUS...
Page 19 Hard Drive Data Cable 207630-004 209865-001 209865-002 209865-003 USB Data Cable 207631-004 Power Button Cable (Front LED/Switch) 228121-004 Not Pictured AC Power Cord 142766-001 142766-002 142766-003 207622-004 CD Audio Cable (18-inch) 174773-001 174773-002 174773-003 1394 Y-Adaptor Cable 232299-002...
Page 20: Troubleshooting
United States Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Standard and Optional Boards MASS STORAGE DEVICES CABLES STANDARD & OPTIONAL BOARDS FAX/ MODEM...
Page 21 Spare Part Description Spare Part No. Graphics Board Graphics Board 8M 201827-001 201827-002 201827-003 201827-004 Graphics Board 32 MB 216380-001 Graphics Board M64/16MB - TVOUT 182758-001 182758-002 Graphics Board M64/32MB - TVOUT 192068-001 192068-002 Graphics Board M64/16MB - NO/TV 182757-001 182757-002 182757-003 182757-004...
Page 22: Network Interface Board
PC 100 64-MB Memory Module DIMM 207618-004 System Board System Board K7 232148-001 232148-002 232148-004 System Board w/o processor 191767-102 207613-001 217155-003 217155-004 System Board w/1394 3Port LV26 203353-001 System Board 217155-001 217155-002 217155-003 Network Interface Board 10/100 157045-001 157045-002 157045-003 212999-004 Processor...
Page 23: Other Boards
Ath 1.1 GHz 200406-001 Ath 1.2 GHz 234052-002 234052-001 Microprocessor/Heatsink Assembly Duron 800 MHz W/Heatsink 221235-003 221235-004 Duron 850 MHz W/Heatsink 221236-004 Duron 900 MHz W/Heatsink 235012-004 Ath 950 MHz W/Heatsink 214547-004 Ath 1.0 GHz W/Heatsink 200405-004 Ath 1.1 GHz W/Heatsink 200406-002 200406-003 200406-004...
Page 24 United States Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Fax/Modem MASS STORAGE DEVICES CABLES STANDARD & OPTIONAL BOARDS FAX/ MODEM KEYBOARDS MISCELLANEOUS...
Page 25 United States Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Keyboards MASS STORAGE DEVICES CABLES STANDARD & OPTIONAL BOARDS FAX/ MODEM KEYBOARDS MISCELLANEOUS...
Page 26 USB Internet Keyboard LED Quartz (France) 180190-057 USB Internet Keyboard LED Quartz (Italy) 180190-067 USB Internet Keyboard LED Quartz (Spain) 180190-077 USB Internet Keyboard LED Quartz (Denmark) 180190-087 USB Internet Keyboard LED Quartz (Norway) 180190-097 USB Internet Keyboard LED Quartz (Sweden) 180190-107 USB Internet Keyboard LED Quartz (Switzerland) 180190-177...
Page 27 Internet Keyboard LED Quartz (Japan) 180190-197 Internet Keyboard LED Quartz (PRC) 180190-AA7...
Page 28: Miscellaneous Parts
United States Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Miscellaneous Parts MASS STORAGE DEVICES CABLES STANDARD & OPTIONAL BOARDS FAX/ MODEM KEYBOARDS...
Page 29 Spare Part Description Spare Part No. 1Hard Drive Brackets (2) 195413-001 195413-002 195413-003 2Power Supply 250W 153652-001 153652-002 153652-003 153652-004 3Power Switch w/Holder 199354-003 220996-001...
Page 30 43.5" Side Rails (2 Left/2 Right) 210005-004 199354-001 199353-002 199353-003 5.25" Side Rails (2 Left/2 Right) 199353-001 207625-004 210830-002 210830-003 5Front I/O USB 199351-001 199351-002 207624-004 209866-003 Front I/O 1394/USB 221124-002 6Microtower Chassis w/Side Panel 199352-001 199352-002 199352-003 Return Kit 210830-001 202132-001 202132-003...
Page 31: Miscellaneous Plastics
United States Compaq Presario Internet PC 5000 Series Computers ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Miscellaneous Plastics MASS STORAGE DEVICES CABLES STANDARD & OPTIONAL BOARDS FAX/ MODEM KEYBOARDS...
Page 32 3Bottom Door (CD Storage Door) 199356-001 199356-002 199356-003...
Page 33 United States Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Disk Drive CD or DVD DRIVE/ CD-RW DRIVE DISK DRIVE Disk Drive FAX/MODEM Disk POWER SUPPLY...
Page 34: Product Description Removal And Replacement Procedures
United States Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Fax/Modem CD or DVD DRIVE/ CD-RW DRIVE DISK DRIVE Fax/Modem FAX/MODEM POWER SUPPLY General Description...
Page 35: Error Correction
Error Correction ITU-T recommended V.42 error correction. V.42 error correction (LAM and MNP).
Page 36: Power Supply Assembly
United States Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Power Supply Assembly CD or DVD DRIVE/ CD-RW DRIVE DISK DRIVE Power Supply Assembly <FAX/MODEM POWER SUPPLY U.S.
Page 37: System Board
United States Compaq Presario Internet PC 5000 Series Computers SPECIFICATIONS PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS System Board CD or DVD DRIVE/ CD-RW DRIVE General System Specifications DISK DRIVE Environmental Requirements...
Page 38: Environmental Requirements
Steady State 145W Environmental Requirements Temperature Operating 50º to 95º F 10º to 35º C Shipping -4º to 140º F -20º to 60º C Humidity (noncondensing) Operating 8% to 90% 8% to 90% Nonoperating 5% to 95% 5% to 95% Maximum Altitude (unpressurized) Operating...
Page 39 IRQ 8 System CMOS/real time clock IRQ 9 SCI IRQ used by ACPI bus ACPI IRQ Holder for PCI IRQ IRQ 11 Steering ACPI IRQ Holder for PCI IRQ IRQ 11 Steering Texas Instruments OHCI IEEE IRQ 11 1394 Host Controller Intel (r) 82801AA USB IRQ 11 Universal Host Controller...
Page 40 004E-004fh Motherboard Resources 0050h-0052h Motherboard Resources 0060h-0060h Motherboard Resources 0061h-0061h System Speaker 0064h-0064h Motherboard Resources 0070h-0071h System CMOS/real time clock 0072h-0077h Motherboard Resources Direct Memory Access 0080h-008fh Controller 0090h-009fh Motherboard Resources Programmable Interrupt 00A0h-00Bfh Controller Direct Memory Access 00C0h-00Dfh Controller 00F0h-00FFh Numeric Data Processor Secondary IDE Controllwer...
Page 41 Intel(R) 810e Chipset Graphics 03C0h-03DFh Driver (DC133 FSB133) 4.11.01. Standard Floppy Disk 03F0h-03F5h Controller Primary IDE controller (dual 03F6h-03F6h fifo) Intel(r) 82801AA Ultra ATA 03F6h-03F6h Controller 0400h-047Fh Motherboard resources 04D0h-04D1h Motherboard resources 0CF8h-0CFFh PCI bus SoundMAX Integrated Digital 2000h-20FFh Audio SoundMAX Integrated Digital 2400h-243Fh Audio...
Page 42 Intel(R) 810e Chipset Graphics 000A0000h-000AFFFFh Driver (DC133 FSB133) Intel(R) 810e Chipset Graphics 000B0000h-000BFFFFh Driver (DC133 FSB133) System board extension for 000E0000h-000FFFFFh ACPI BIOS System board extension for 00100000h-07FFFFFFh ACPI BIOS Texas Instruments OHCI IEEE 40000000h-40003FFFh 1394 Host Controller 40000000h-403FFFFFh Intel(r) 82801AA PCI Bridge Texas Instruments OHCI IEEE 40300000h-403007FFh 1394 Host Controller...
Page 43: Troubleshooting
United States Compaq Presario Internet PC 5000 Series Computers JUMPER AND SWITCH INFORMATION PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES SPECIFICATIONS JUMPER AND SWITCH INFORMATION JUMPER AND SWITCH INFORMATION SYSTEM BOARD HARD DRIVES System Board Index CD AND DVD DRIVE/...
Page 44: Hard Drives
Hard Drives SYSTEM BOARD HARD DRIVES Compaq Computer Corporation uses IDE hard disk drives that conform to two different device I/O implementations. These are Conner mode and ATA-compatible mode. These two modes are CD AND DVD DRIVE/ incompatible with one another.
Page 45 United States Compaq Presario Internet PC 5000 Series Computers JUMPER AND SWITCH INFORMATION PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES SPECIFICATIONS JUMPER AND SWITCH INFORMATION CD and CD-RW Drive SYSTEM BOARD HARD DRIVES CD AND DVD DRIVE/...
Page 46 United States Compaq Presario Internet PC 5000 Series Computers JUMPER AND SWITCH INFORMATION PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES SPECIFICATIONS JUMPER AND SWITCH INFORMATION External System Board Connectors SYSTEM BOARD HARD DRIVES CD AND DVD DRIVE/...
Page 47 United States Compaq Presario Internet PC 5000 Series Computers JUMPER AND SWITCH INFORMATION PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES SPECIFICATIONS JUMPER AND SWITCH INFORMATION Internal System Board Connectors SYSTEM BOARD HARD DRIVES CD AND DVD DRIVE/...
Page 48: Electrostatic Discharge
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Electrostatic Discharge ELECTROSTATIC (Return to Service Considerations) DISCHARGE A sudden discharge of static electricity from a finger or other conductor can destroy SERVICE static-sensitive devices or microcircuitry.
Page 49: Preventing Electrostatic Damage To Equipment
OPTICAL AND MASS Removing DIPS from vinyl STORAGE DEVICES 11,500 V 4,000 V 2,000 V trays (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) Removing DIPS from 14,500 V 5,000 V 3,500 V Styrofoam POWER SUPPLY ASSEMBLY Removing bubble pack 26,000 V 20,000 V 7,000 V...
Page 50: Grounding Methods
Handle drives on surfaces that have at least one inch of shock-proof foam. Always place drives PCB-assembly-side down on the foam. Grounding Methods The method for grounding must include a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system.
Page 51: Recommended Materials And Equipment
Wrist Straps are flexible straps with a minimum of 1 megohm plus or minus 10% resistance to the ground cords. To provide proper ground, a strap must be worn snug against the skin. On grounded mats without banana-plug connectors, connect a wrist strap with alligator clips. Heelstraps/Toestraps/Bootstraps can be used at standing workstations and are compatible with most types of boots and shoes.
Page 52: Service Considerations
The screws used in these products are not interchangeable. If an incorrect screw is used during GRAPHICS CARD the reassembly process, it could cause damage to the unit. Compaq strongly recommends that EXPANSION CARD all screws removed during the disassembly process be kept with the corresponding part that was (Modem or Network removed, then returned to their proper locations.
Page 53 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Ribbon Cable Positions Index Disk Drive) CD/CD-RW, and DVD Power Button POWER SUPPLY ASSEMBLY Disk Drive Button Board FRONT I/O BOARD Hard Drive Power Supply Assembly SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink...
Page 54: Preparation For Disassembly
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Preparation for Disassembly ELECTROSTATIC DISCHARGE To prepare the computer for removal and replacement procedures, complete the following steps: SERVICE Remove any disk, compact disc, or tape from the computer.
Page 55 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 56: Expansion Card
JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Serial Number ELECTROSTATIC DISCHARGE Provide Compaq with the computer serial number whenever requesting information or ordering SERVICE spare parts. The serial number is located directly above the rear connectors CONSIDERATIONS PREPARATION FOR DISASSEMBLY...
Page 57 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 58: Removing The Side Access Panel
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Side Access Panel ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 59 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 60: Removing The Graphics Card
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Graphics Card ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 61 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 62: Removing The Expansion Card
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Expansion Card ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 63 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 64 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURE PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the 1394 Card (available on selected models) ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS...
Page 65 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 66: Removing The Memory Module
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Memory Module ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 67 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 68: Removing The Hard Drive
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Hard Drive ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 69 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 70: Removing The Disk Drive
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURE PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Disk Drive ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal PREPARATION FOR To remove the disk drive, complete the following steps:...
Page 71 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 72: Product Description
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURE PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Top Door ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 73 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 74 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the CD Storage Door ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 75 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 76: Electrostatic Discharge
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Unlocking the Upper Front Panel ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS PREPARATION FOR To unlock the upper front panel, complete the following steps:...
Page 77 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 78 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Optical and Mass Storage Devices—Index Page ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS CD,CD-RW and/or DVD Drive.
Page 79 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 80 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the CD, CD-RW and/or DVD Drive ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal...
Page 81 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 82: Troubleshooting
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the CD, CD-RW and/or DVD Drive ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Disconnect the data cable connected to the drive.
Page 83 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 84 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the CD, CD-RW and/or DVD Drive, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS...
Page 85 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 86 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the CD, CD-RW and/or DVD Drive Rails ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS...
Page 87 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 88: Removing The Power Supply Assembly
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Power Supply Assembly ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 89: Power Supply Assembly
OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 90 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Side Access Panel, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Grab the handle and slide the side access panel PREPARATION FOR from the chassis.
Page 91 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 92: Removing The Front I/O Board
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Front I/O Board ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 93: Front I/O Board
OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 94 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURE PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Top Door, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Open the CD storage door (lower front panel).
Page 95 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 96 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Opening the CD Storage Door (Lower Front Panel) ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS...
Page 97 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 98: System Board Components-Index Page
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES System Board Components—Index Page ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Microprocessor AMD (Athlon) PREPARATION FOR...
Page 99 Door) OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 100 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Microprocessor/Heatsink Assembly ELECTROSTATIC DISCHARGE Removal SERVICE Perform the preparation procedures.
Page 101 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 102: Troubleshooting Jumper And Switch Information
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Microprocessor/Heatsink Assembly, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Locate the clip tabs on the heatsink clips. Using a...
Page 103 OPTICAL AND MASS The microprocessor/heatsink assembly clip is attached on each side of the STORAGE DEVICES NOTE microprocessor interface socket. (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) Do not let the screwdriver slip and hit the system board when removing the POWER SUPPLY IMPORTANT microprocessor clip.
Page 104 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Microprocessor/Heatsink Assembly, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal PREPARATION FOR...
Page 105 OPTICAL AND MASS Some hand force may be required to separate the heatsink assembly from NOTE STORAGE DEVICES the microprocessor. (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 106 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Microprocessor/Heatsink Assembly, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal PREPARATION FOR...
Page 107 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 108 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Replacing the Microprocessor/Heatsink Assembly ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Replacement PREPARATION FOR IMPORTANT: Replace the thermal pad only when replacing the DISASSEMBLY system board.
Page 109 OPTICAL AND MASS The microprocessor/heatsink assembly should be replaced on the system STORAGE DEVICES IMPORTANT board before securing the system board into the chassis. (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink...
Page 110: Troubleshooting
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Replacing the Microprocessor/Heatsink Assembly ELECTROSTATIC DISCHARGE Replacement SERVICE Remove the old thermal pad with a flathead screwdriver or CONSIDERATIONS similar type scraping tool.
Page 111 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 112 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Replacing the Microprocessor/Heatsink Assembly, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Replacement Remove and discard the plastic film on the bottom of the new PREPARATION FOR thermal pad.
Page 113 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 114 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Replacing the Microprocessor/Heatsink Assembly, Continued ELECTROSTATIC DISCHARGE Replacement SERVICE CONSIDERATIONS Align corner...
Page 115 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 116 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Replacing the Microprocessor/Heatsink Assembly, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Replacement Place the heatsink assembly directly on top of the PREPARATION FOR microprocessor.
Page 117 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 118 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Replacing the Microprocessor/Heatsink Assembly, Continued ELECTROSTATIC DISCHARGE Replacement SERVICE Hook the microprocessor clip on the side of...
Page 119 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 120 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Replacing the Microprocessor/Heatsink Assembly, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Replacement Reconnect the heatsink fan power cable to the system board.
Page 121 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 122: Removing The System Board
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the System Board ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 123 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 124 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Front I/O Board, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Remove the USB cable from the connector on the system PREPARATION FOR board.
Page 125: Power Supply Assembly
OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 126 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Front I/O Board, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal PREPARATION FOR...
Page 127 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 128 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the System Board ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Disconnect the power button cable from the PREPARATION FOR system board.
Page 129 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 130: Product Description
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the System Board, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Remove the screws securing the system PREPARATION FOR board to the chassis.
Page 131 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 132: Removing The Rtc Battery
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the RTC Battery ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Perform the preparation procedures.
Page 133 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 134: Troubleshooting Jumper And Switch Information
United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the RTC Battery, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal PREPARATION FOR...
Page 135 OPTICAL AND MASS STORAGE DEVICES The clock/CMOS lithium battery may explode if mistreated. Do not abuse. WARNING (CD, CD-RW and/or Use only replacement batteries supplied by Compaq Computer Corporation. DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD...
Page 136 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Power Supply Assembly, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal PREPARATION FOR...
Page 137 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 138 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Power Supply Assembly, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Disconnect the power supply power cables from...
Page 139 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 140 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Power Supply Assembly, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Slide the power supply toward the front of the unit...
Page 141 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 142 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURE PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Disk Drive, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Disconnect the power cable connected to the drive.
Page 143 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 144 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Disk Drive, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Open the CD storage door (Lower Front Panel).
Page 145 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 146 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURE PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Disk Drive Rails ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal PREPARATION FOR To remove the drive rails, complete the following step.
Page 147 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 148 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Hard Drive, Continued ELECTROSTATIC DISCHARGE Removal SERVICE CONSIDERATIONS Lift the hard drive bracket from the bottom and pull it toward the interior of the chassis.
Page 149 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 150 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Hard Drive, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Remove the two screws securing the hard drive to the hard drive PREPARATION FOR bracket.
Page 151 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 152 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURE PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Hard Drive, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Remove the hard drive from the hard drive bracket.
Page 153 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 154 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Hard Drive, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal PREPARATION FOR...
Page 155 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 156 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURE PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the Hard Drive, Continued ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Removal Disconnect the hard drive data cable using a gentle rocking PREPARATION FOR motion.
Page 157 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 158 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Removing the 1394 Card, Continued ELECTROSTATIC DISCHARGE Removal SERVICE CONSIDERATIONS Remove the screw securing the 1394 card...
Page 159 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 160 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Service Considerations ELECTROSTATIC DISCHARGE Cable SERVICE CONSIDERATIONS Positions: CD/CD-RW, and PREPARATION FOR DISASSEMBLY...
Page 161 FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 162 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Service Considerations ELECTROSTATIC DISCHARGE Cable Positions: Power SERVICE Button CONSIDERATIONS PREPARATION FOR...
Page 163 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 164 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Service Considerations ELECTROSTATIC DISCHARGE Cable Positions: Disk SERVICE Drive CONSIDERATIONS This image indicates the cable routing for the Disk Drive to the system board.
Page 165: Storage Devices
STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 166 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Service Considerations ELECTROSTATIC DISCHARGE Cable Positions: Button Board SERVICE CONSIDERATIONS This image indicates the cable routing for the Button Board to the system board.
Page 167 STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 168 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Service Considerations ELECTROSTATIC DISCHARGE Cable Positions: Hard SERVICE Drive CONSIDERATIONS This image indicates the cable routing for the Hard Drive to the system board.
Page 169 OPTICAL AND MASS STORAGE DEVICES (CD, CD-RW and/or DVD Drive, Hard Drive, Disk Drive) POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 170 United States Compaq Presario Internet PC 5000 Series Computers REMOVAL AND REPLACEMENT PROCEDURES PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG JUMPER AND SWITCH INFORMATION SPECIFICATIONS REMOVAL AND REPLACEMENT PROCEDURES Service Considerations ELECTROSTATIC DISCHARGE SERVICE CONSIDERATIONS Cable Positions: Power Supply Assembly PREPARATION FOR DISASSEMBLY...
Page 171 POWER SUPPLY ASSEMBLY FRONT I/O BOARD SYSTEM BOARD COMPONENTS (RTC Battery, Microprocessor/Heatsink Assembly)
Page 172: Clearing Cmos
United States Compaq Presario Internet PC 5000 Series Computers TROUBLESHOOTING PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG TROUBLESHOOTING REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Clearing CMOS CLEARING CMOS POWER-ON SELF TEST (POST) If the power-on password is unknown, clearing CMOS will disable the password and allow the computer to boot.
Page 173: Power-On Self Test (Post)
United States Compaq Presario Internet PC 5000 Series Computers TROUBLESHOOTING PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG TROUBLESHOOTING REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Power-On Self Test (POST) CLEARING CMOS POWER-ON SELF POST is a series of diagnostic tests that run automatically when the system is turned on. After the...
Page 174 Fixed Disk 0 or 1 Failure Parity Check 1 System RAM Failed at Offset Fixed Disk Controller Failure Parity Check 2 System Timer Error Incorrect Drive A Type Real Time Clock Error UMP Upper Limit Segment Invalid NVRAM Media Type System Battery is Dead Video BIOS Shadowed POST Messages...
Page 175 Keyboard Controller Error Keyboard, I/O keyboard Replace the keyboard. controller (on system board), or Replace the mouse. mouse error. Replace the system board. Keyboard Error Keyboard, I/O keyboard Replace the keyboard. controller (on system board), or Replace the mouse. mouse error. Replace the system board.
Page 176 System Timer Error DMA, timers, etc. Replace the system board. UMB Upper Limit Segment Displays the address nnn of the Status Message: no Address, nnn upper limit of Upper Memory action required. Blocks, indicating released segments of the BIOS. Video BIOS Shadowed Video BIOS successfully copied Status Message: no to shadow RAM.
Page 177 JUMPER AND SWITCH INFORMATION SPECIFICATIONS Configuration CLEARING CMOS POWER-ON SELF This section explains how to use Setup and Compaq Utilities which should be accessed in the TEST (POST) following ways: When a system configuration error is detected during the POST. CONFIGURATION To change factory default settings for some of the computer features.
Page 178: Preparing The Computer
Set time and date. Running Setup To access the Setup utility, turn on the computer and press the F10 key when the Compaq logo appears on your screen. The actual menu displayed on your computer may vary slightly, depending on Note your configuration.
Page 179: Running Compaq Utilities
After the CD has completed copying to the disk, eject the QuickStore CD. Running Compaq Utilities To run Compaq Utilities, turn on or reboot the computer with the Compaq Utilities disk in the disk drive. The menu will appear on your screen.
Page 180: Diagnostic Error Codes
United States Compaq Presario Internet PC 5000 Series Computers TROUBLESHOOTING PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG TROUBLESHOOTING REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Diagnostic Error Codes CLEARING CMOS POWER-ON SELF Diagnostic error codes occur if the system recognizes a problem while running the program.
Page 181 114-xx Speaker test failed Verify the speaker connection. Replace the system board retest. 199-xx Installed devices test failed Check system configuration. Verify cable connections. Check switch settings. Compaq Utilities. Replace the system board retest. Return to top Memory Error Codes...
Page 182: Recommended Action
Error Code: Description: Recommended Action: 200-xx Invalid memory configuration Verify memory module value compatibility. Reinsert memory in the correct location. 201-xx Memory machine ID test failed The following steps apply to error codes 201-xx and 202-xx: Flash the ROM and retest. Replace the memory and 202-xx Memory system ROM checksum failed...
Page 183 connect the keyboard. 303-xx Keyboard LED test, 8042 self-test failed Replace the keyboard and restart. 304-xx Keyboard typematic test failed Replace the system board retest. Return to top Monitor (VGA or Flat-Panel) Error Codes Error Code: Description: Recommended Action: 501-xx Video controller test failed The following step applies to error codes 501-xx through 516-xx:...
Page 184 Error Code: Description: Recommended Action: 600-xx Disk ID drive types test failed The following steps apply to error codes 600-xx through 698-xx: 601-xx Disk format failed Replace the disk and retest. Check and/ or replace the 602-xx Disk read test failed disk power and signal cables 603-xx Disk write, read, compare test failed...
Page 185 Check the modem line. 1204-xx Modem Auto Originate Test Replace the modem device. 1206-xx Dial Multifrequency Tone Test 1210-xx Modem Direct Connect Test Return to top Hard Drive Error Codes Error Code: Description: Recommended Action: 1700-xx Hard drive ID types test failed The following steps apply to error codes 1700-xx through 1799-xx: 1701-xx...
Page 186 1741-xx Fixed Disk 1 failed Set Block Mode command 1750-xx Fixed Disk 0 failed Identity command 1751-xx Fixed Disk 1 failed Identity command 1760-xx Fixed Disk 0 does not support Block Mode 1761-xx Fixed Disk 1 does not support Block Mode 1790-xx Disk 0 Configuration Error 1792-xx...
Page 187 2414-xx Video white screen test failed 2416-xx Video noise pattern test failed 2418-xx ECG/VGC memory test failed 2419-xx ECG/VGC ROM checksum test failed 2420-xx ECG/VGC attribute test failed 2421-xx ECG/VGC 640 x 200 graphics (256-color mode) test failed 2422-xx ECG/VGC 640 x 350 16-color set test failed 2423-xx ECG/VGC 640 x 350 64-color set test...
Page 188: Error Code: Description
2478-xx Advanced VGA BitBLT test 2480-xx Advanced VGA Linedraw test Return to top Audio Error Codes Error Code: Description: Recommended Action: 3206-xx Audio System Internal Error Replace the system board retest. Return to top CD or DVD Drive Error Codes Error Code: Description: Recommended Action:...
Page 189 Error Code: Description: Recommended Action: 8601-xx Pointing Device Interface test failed Replace with a working device and retest. Replace the system board and retest. Return to top CD-RW Drive Error Codes Error Code: Description: Recommended Action: xxxx-xx CD-RW drive The following steps apply to error codes xxxx-xx through xxxx-xx: Return to top...
Page 190: Troubleshooting Without Diagnostics
United States Compaq Presario Internet PC 5000 Series Computers TROUBLESHOOTING PRODUCT DESCRIPTION ILLUSTRATED PARTS CATALOG TROUBLESHOOTING REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Troubleshooting Without Diagnostics CLEARING CMOS POWER-ON SELF This section describes some simple, preliminary tests and guidelines for troubleshooting the TEST (POST) computer.
Page 191: Dvd Drive
USB Ports Hardware Installation In addition, this section provides information for resolving hardware conflicts. CD Drive Problem Probable Cause Possible Solution Cannot read compact disc. CD is not properly seated in Eject the CD, then re-insert it, the drive. pressing CD firmly to correctly seat it in the drive.
Page 192 DVD does not work in the Proper drivers are not loaded. Restart the system and make DOS mode. sure the DVD drivers are loaded. Cannot eject DVD disk. The system is in the Sleep Press the Power button to bring mode.
Page 193: Hard Drive
Digital Dashboard displays Digital Dashboard has not When the power button is component icons. detected system components. pressed, the computer is powered on. The LCD display will display the icons: keyboard, mouse, and monitor. If all components are not detected, the icons will need to be displayed.
Page 194: Hardware Installation
The system is trying to start Insert a bootable disk into the from the hard drive but the disk drive and restart the hard disk has been damaged. computer with Ctrl+Alt+Del. Disk boot has been disabled in Run Computer Setup and Computer Setup.
Page 195: Usb Ports
The power switch for the new Turn off the computer, turn on external device is not turned the external device and then turn on the computer to integrate the new modes of the computer. Return to top Power Problem Possible Solution Computer will not turn on.
Page 196: Disk Drive
Return to top Disk Drive Problem Probable Cause(s) Possible Solution Disk drive light stays on. Disk may be damaged. Disk may be installed incorrectly Software program may be damaged. Disk drive cannot write to a Disk is not formatted. disk. Disk is write-protected.
Page 197: Specifications
If you are unsure of the settings of the peripheral cards, you can isolate the source of the problem by temporarily removing all cards not manufactured by Compaq, or resetting the default settings and running Compaq Utilities. After that, add the cards back one at a time until the card that is causing the conflict is found.
Page 199: Models And Features
United States Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Models and Features MODELS AND FEATURES CPU CONTROLS AND LIGHTS SIDE ACCESS PANEL Model...
Page 200 5008EA Dur 850 MHz 20.0 GB 10x/12x/16x DVD 64 PC 100up 5012EA Dur 850 MHz 20.0 GB CD-RW 64 PC 100up 5016EA Dur 850 MHz 20.0 GB 10x/12x/16x DVD 64 PC 100up 5020EA Ath 900 MHz 30.0 GB 10x/12x/16x DVD 64 PC 100up CD-RW 5024EA...
Page 201 United States Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS CPU Controls and Lights MODELS AND FEATURES CPU CONTROLS 1 CD-ROM, CD-RW, or DVD tray...
Page 203: Product Description
United States Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Side Access Panel MODELS AND FEATURES CPU CONTROLS AND LIGHTS Side Access Panel SIDE ACCESS PANEL...
Page 204 United States Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Internet Keyboard Controls MODELS AND FEATURES CPU CONTROLS AND LIGHTS CD/DVD Control Button Suite...
Page 205 United States STORE | PRODUCTS | SERVICES | SUPPORT | CONTACT US | SEARCH Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Rear CPU Connectors...
Page 206 IMPORTANT: Connectors may vary depending on the model selected...
Page 207: Power Cord Set Requirements
INTERNET Power cord sets for use in other countries must meet the requirements of the country where you KEYBOARD use the computer. For more information on power cord set requirements, contact your Compaq CONTROLS authorized dealer, reseller, or service provider.
Page 208 UL and CSA US/Canada * The flexible cord must be Type SJT-2 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with the NEMA 5-15P (15A, 125V) or NEMA 6-15P (15A, 250V) configuration.
Page 209 United States Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Models and Features, continued MODELS AND FEATURES CPU CONTROLS AND LIGHTS SIDE ACCESS PANEL...
Page 210 5010CA Dur 900 MHz/200 40.0 GB 48x-tray 128 PC 100up 8x CD-RW 5012CA Ath 1.0 GHz 40.0 GB 10x/12x/16x DVD 128 PC 100up CD-RW 5011CL Ath 1.2 GHz 60.0 GB 10x/12x/16x DVD 128 PC 100up CD-RW 5011R Ath 1.2 GHz 40.0 GB 10x/12x/16x DVD 128 PC 100up...
Page 211 5017DK Dur 850 MHz/200 30.0 GB 10x/12x/16x DVD 128 PC 100up 8x CD-RW Continued...
Page 212 United States Compaq Presario Internet PC 5000 Series Computers PRODUCT DESCRIPTION TROUBLESHOOTING ILLUSTRATED PARTS CATALOG PRODUCT DESCRIPTION REMOVAL AND REPLACEMENT PROCEDURES JUMPER AND SWITCH INFORMATION SPECIFICATIONS Models and Features, continued MODELS AND FEATURES CPU CONTROLS AND LIGHTS SIDE ACCESS PANEL...
Page 213 5016SZ Dur 850 MHz/200 20.0 GB 10x/12x/16x DVD 128 PC 100up 5017DK Dur 850 MHz/200 30.0 GB 10x/12x/16x DVD 128 PC 100up 8x CD-RW 5017EA Dur 850 MHz/200 30.0 GB 10x/12x/16x DVD 64 PC 100up 8x CD-RW 5020NL Ath 1.0 GHz/200 30.0 GB 12x DVD 64 PC 100up...
Page 214 This guide contains information protected by copyright. No part of this guide may be photocopied or reproduced in any form without prior written consent from Compaq Computer Corporation. © 2000 Compaq Computer Corporation. All rights reserved. Compaq, Presario Registered U. S. Patent and Trademark Office.
Page 215: Technician Notes
This Maintenance and Service Guide is a troubleshooting guide that can be used for reference when servicing the Compaq Presario Series Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 5400 Series Personal Computers without notice.
Page 216: Locating Additional Information
WARNING: Only authorized technicians trained by Compaq should repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, the user should not attempt to make repairs at the component level or to make modifications to any printed circuit board.

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Compaq Presario 5UV430 Maintenance And Service Manual

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