Intellifire Tm Touch Controls - Vermont Castings Radiance RADVT Series Installation & Operating Manual

L. Frequently Asked Questions - IntelliFire™ Touch Controls (IFT-RC400)
Symptom
The appliance does not respond to
commands from the remote control
display does not light up when screen is
touched.
The display on remote lights up when
screen is touched but it does not respond
to commands.
The remote displays
message on-screen:
No dealer info available
The remote displays
message on-screen:
Call "Dealer Name & Number" to schedule
maintenance
The room temperature displayed on the
remote is either slow or quick to respond
while operating in thermostat mode.
The appliance turns OFF the flame after
extended periods of operation
The remote displays
message on-screen: Fan will turn on
within 3 minutes
The remote displays
message on-screen:
"Replace remote batteries."
The remote is displaying an incorrect
brand.
After turning flame ON using remote, the
flame does not turn ON immediately and
instead a two minute timer is displayed.
The remote displays
message on-screen:
"Remote Control Communication Error."
3434
Possible Cause
Batteries are depleted.
Batteries are incorrectly
oriented.
Touchscreen has lost
calibration
Child lock in ON.
the following
Dealer information not
programmed into remote
the following
300 hours of use. Appliance
is still fully functional.
Remote is placed at a very
short distance or too far away
from the appliance.
Remote is placed in the path
of an air draft or vent.
Flame Modulation
9 hour safety shutdown timer.
the following
Functioning as intended.
the following
Low batteries in remote.
Remote was programmed
incorrectly.
Power vent is installed on the
appliance
No power to appliance.
the following
Power outage.
Vermont Castings • Radiance RADVT Installation Manual_R4 • 04/19
Corrective Action
Verify batteries are new.
Verify batteries are installed in correct orientation as
shown on batteries receptacle.
Touchscreen needs to be re-calibrated. Call dealer to have
screen re-calibrated.
Check child lock icon located at the top of the remote
display. If ON, it will show as a 'locked' symbol. To unlock,
remove battery compartment door, locate child lock switch
and move to 'unlock' position. Verify child lock icon on
screen is now displayed in 'unlock' position.
Remote will still provide all available functions, and
appliance is fully available for use. Call dealer to have
them program
The appliance has been burning for 300 hours and is
due for a regular maintenance. Call dealer to have them
perform maintenance.
Try to keep the remote close to the appliance but not
directly in front of it. The remote acts as the thermostat.
Move the remote away from the direct path of air flow. The
remote acts as the thermostat.
The control system is designed to automatically adjust
the flame intensity based on the difference between the
desired room temperature, and actual temperature. In
thermostat mode, the hearth appliance will start in HI
flame, but as the actual temperature approaches the
desired set temperature on the remote, the flame intensity
will automatically decrease. Automatic flame modulation
will result in more control of the temperature, but will cause
the appliance to cycle OFF/ON less.
This is normal behavior. The appliance has a safety timer
that will automatically turn OFF the flame after nine hours
of uninterrupted operation
The appliance has a three minute delay timer before
the fan is turned ON. This allows the air surrounding the
appliance to be heated before being pushed into the room.
Install new batteries in the remote.
Call dealer to have them program the remote with correct
branding. Remote is still fully functional and the appliance
is unaffected.
This is expected behavior and the two minute timer is
called a pre-purge timer. The flame will turn ON at the
expiration of the timer
Verify home circuit breaker is on and master reset is on (if
equipped).
Install new batteries in battery backup.
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