Troubleshooting - Dejero LIVE+ EnGo User Manual

Troubleshooting

No display on Preview screen
If you do not see a video on the Preview screen, perform the following actions:

Make sure that all cables are connected correctly.

Verify that your video source is on and sending video

If necessary, select the specific video input type (HDMI or SDMI), input resolution, and
input frame rate for your camera.

Verify that the supplied video is in a compatible format
Start-up or power problems
Problem
EnGo does not
turn on when using
a battery
EnGo does not
turn on when using
AC power
No network
coverage
Modem
malfunction error:
―One or more
modems have
malfunctioned.
Restarting this
device may resolve
the problem.‖
EnGo is inactive
24 | LIVE+ EnGo User Guide
Possible solution
If you are using a battery and the EnGo does not turn on, make sure
that the battery is fully charged and is seated securely on the battery
mounting plate. You should use a battery with a minimum 60Wh when
using the EnGo in the carry case or 95Wh when the EnGo is camera
mounted.
If the EnGo still does not turn on, contact Dejero Support.
If you are using AC power, confirm that all cable connections are secure
and that the power connector is locked firmly into place. Verify that the
power indicator light on the power adapter is on, indicating that power is
being supplied.
If the EnGo still does not turn on, contact Dejero Support.
Move to an area with better network coverage. The device detects an
available network automatically.
To reinitialize the modems:
1. Turn off the EnGo.
2. Disconnect the power source.
3. Wait 30 seconds, reconnect the power source, and restart.
If this does not resolve the problem, contact Dejero Support.
Contact your system administrator to activate your transmitter.
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