Trouble Shooting; Warranty - Calomax CASCADE-4 Installation, Operation And Servicing Instructions

BASIC TROUBLE SHOOTING
Symptoms Possible Cause
On/Off switch in Off position
No lights on
front of unit Thermal cut-out tripped
Broken tap top
Normal level sensor
holding signal
No boiling water
Thermal cut-out tripped
available
(no lights lit on fascia)
On / Off switch in off position
Element failed
Excessive internal scale. (See
'De-Scale' page 12)
Faulty wiring to thermistors /
faulty thermistors
Thermal cut-out
Temperature controller needs
trips regularly
adjusting
Element failed to earth
Defective Printed Circuit Board
& / or Triac PCB
Dirt in solenoid valve.
Level sensors require de-
Overflows
scaling or replacing
Printed circuit board faulty
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Remedy
Switch to On position
Reset and check for faults
(i.e. scale on thermistor)
Replace tap top (or component)
De-scale / Clean / Dry
Reset and check for faults
(i.e. scale on thermistor)
Switch to on position
Replace element
De-scale the boiler
(Particularly thermistor)
Repair / replace as required
Lower operating temperature
Replace element
Replace Circuit Board & Triac
(Sold as a matched pair)
Clean solenoid filter and "work the
boiler" or replace the solenoid -see
Service Instructions (page 12).
De-scale / replace sensors
Replace P.C.B
WARRANTY GUARANTEE (UK Mainland customers only)
Calomax have manufactured water boilers in the UK for over 50
years. We are proud of our products and the back-up service we
provide
Properly maintained and serviced, a Calomax boiler should last
many years and we have no hesitation in providing a full 12
months (mainland U.K.) parts and labour warranty for all models.
Please complete and return the enclosed product registration form
as soon as possible to activate this, or register online at www.
calomax.co.uk .
In addition, the Clipper, Kudos and Quantum models carry an
additional 12 month back to base warranty.
Some factors are beyond our control and would invalidate the
warranty offered. These include:
Incorrect installation
High / Low water pressure
Incorrect voltage supply
Accidental damage
Limescale build-up
The last item can be a particular problem for water dispensing
equipment in hard-water areas. All hot water equipment should be
serviced and de-scaled by approved organisations on a regular
basis to avoid a damaging build-up of limescale.
Although our boilers incorporate scale-inhibitor technology, we
recommend that a taste, odour and scale filter should be fitted
where appropriate.
Please visit our website www.calomax.co.uk for details of our
Service Partner Network and the range of filters and accessories
available
NB: Not to scale.
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