Troubleshooting; The Quizmanager Control Bar Shows A Yellow Indicator; The Quizmanager Control Bar Shows A Black Indicator, But A Neo Is; The Responses - Alphasmart NEO2 SmartApplet User Manual

T r o u b l e s h o o t i n g
The QuizManager cont rol bar shows a yellow indicator.
The QuizManager cont rol bar shows a black indicator, but a NEO is
connected to that location on the Cart or to the USB port on the computer.
I have a quiz installed on some NEOs, and I have student responses that I
have not yet retrieved, but I've accidentally erased t he quiz document from
my computer. Now I can't retrieve, or even remove, the responses.
A yellow indicator means that this connected NEO does not have the
AlphaQuiz SmartApplet installed. Send any files that you want to save from
the NEO to your computer, and use AlphaSmart Manager to install
AlphaQuiz on that NEO (see page 1-2).
There are a few reasons why this might happen:
• That NEO may be off, or it may have a version of AlphaWord earlier than
v1.4 installed. Make sure the AlphaSmart device is on, and check the
version number that appears when the device starts up.
• Some older AlphaSmart 3000s need to be powered on before they are
connected to either the hub or the computer. If the device is connected but
the indicator is black, disconnect the device, turn it on, and then reconnect
it.
• Make sure that QuizManager was properly installed. When installed
correctly, the installer loads drivers (required software) for AlphaHub and
USB communications. On the Macintosh, you can use the System Profiler
to check whether the system software detects the AlphaHub.
To recover the responses, press send on the NEOs from within the quiz to
create a copy of the quiz and responses in an AlphaWord file, or directly print
the responses. Once you have recovered all responses, use QuizManager's
Delete Quiz function to clear the quiz from the NEOs (see page 7-27). You can
then create a new version of the quiz for future use.
A Q
L P H A U I Z

Troubleshooting

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