Troubleshooting - Advanced Bionics Naida CI User Manual

Although unlikely, interference with medical devices such as pacemakers is possible.
Interference should not occur with normal use, keeping the AB myPilot 4" (10 cm) or more away
from the body. Therefore, it is recommended that pacemaker recipients do not keep the AB
myPilot in a shirt pocket.

Troubleshooting

Situation
AB myPilot turns
OFF automatically
AB myPilot becomes unresponsive
Screen is white or dark
Status information displayed on AB
myPilot does not correspond with
current settings in the Naída CI
Question mark symbol is displayed
after performing the readout process
AB myPilot commands apply only to
one Naída CI as opposed to both
AB myPilot commands are not
received by the Naída CI(s)
No Response Screen
*Some AB myPilot remote controls come with an LED that do not require a
contrast setting, in which case, Contrast will not appear in this display.
AB myPilot may have encountered
Brightness and/or contrast settings
Manipulations on the Naída CI
may not have been recognized by
AB myPilot may be out of range of
Naída CIs may be turned OFF
Naída CI PowerCel may be depleted
AB myPilot may be out of range of
AB myPilot is too close or too far
Figure A
Most Probable Cause
Battery is depleted
a software problem
might be sub-optimal*
AB myPilot
Naída CI
Naída CI
away from Naída CI(s)
Remedy
Charge AB myPilot
Reset AB myPilot
Adjust the brightness and/or
contrast settings*
Read out the status information as
described on page 18
Move AB myPilot closer to Naída CI
Naída CIs must be turned ON to
correspond with AB myPilot. Turn
them ON by attaching PowerCel
to processor
Charge PowerCel or replace
Zn-Air batteries
Move AB myPilot closer to
unresponsive Naída CI
Hold AB myPilot >1/2" - 12" (1cm to
30 cm) from Naída CI and try again
Figure B
AB myPilot User Guide
31