Digisol RANGER SERIES Quick Installation Manual page 16

FAQ
Following are the solutions to problems that may occur during the installation
and operation of the DIGISOL DG-BR5400QAC Wireless Broadband
Router.
1. Cannot login into the router.
Verify whether password you entered is correct.
If you have forgotten the password, then reset the router using reset
button available on the top side of the router.
Please keep reset button pressed till the router reboots to reset to
factory default settings. Now, you can try login into the router using
default password.
Ensure that you take backup of the router configuration so you can
restore the router back after resetting it.
2. Router cannot get connected to Internet.
Access the router's web configuration and verify Internet connection
status.
If you were previously able to connect a computer to Internet directly, try
to do that again, and verify whether you can access Internet with your
computer directly attached to the device provided by your Internet
service provider.
Check PPPoE user ID and password again.
Call your Internet Service Provider and verify whether there is some
issue with their service.
Try to reboot the router and verify whether it connects to Internet or not.
Try to use IP address instead of hostname. If you can use IP address to
communicate with a remote server, but can't use hostname, please
check DNS setting.