DigiDesign Command 8 Manual page 23

Incomplete or Eratic
Communication
If Command|8 seems to be communicating in-
consistently, or incompletely, try the following.
To refresh and reinitialize Command|8 in Pro Tools:
Choose Setups > Peripherals > MIDI Control
1
Surfaces.
In the Device selector, choose None and click
2
OK.
On Command|8, make sure the Standalone
3
switch is completely off (not flashing or lit).
Choose Setups > Peripherals > MIDI Control
4
Surfaces, and repeat the steps to enable Com-
mand|8 in Pro Tools (see "Enabling Command|8
in Pro Tools" on page 14).
Windows MIDI Troubleshooting
If Command|8 is not recognized by
Windows XP after installing its software from
the Pro Tools Installer CD-ROM, it may indicate
that the maximum number of MIDI driver en-
tries in your registry (10) has been exceeded. In
most cases, at least one duplicate or obsolete en-
try can be deleted to accommodate Command|8
USB communication by doing the following:
To check the number of MIDI drivers in your
registry:
Choose Start > Run.
1
Run "regedit" to display the Windows registry
2
editor.
Expand the HKEY_LOCAL_MACHINE tab.
3
Expand the SOFTWARE tab.
4
Expand the Microsoft tab.
5
Expand the Windows NT tab.
6
Click the Current Version tab.
7
Choose Drivers.32 to display the Drivers.32
8
tab.
Look at the entries in the right hand panel for
9
MIDI entries listed as "midi" "midi1" and so on.
If the highest "midi" entry is 8, then no ac-
10
tion is required. (Skip the following steps and re-
peat the software installation steps in "Windows
Software for Command|8" on page 10 to see if
problems persist.)
– or –
If there is an entry for "midi9" then the maxi-
mum number of MIDI drivers has been reached
and at least one must be removed in order for
the Command|8 driver installation to succeed.
To update the number of MIDI drivers in your
registry:
Identify any identical (duplicate) entries and
1
delete the one with the highest entry number.
For example, if there are "rddv1009.dll" entries
in midi3 and midi4, delete the higher one
(midi4).
Identify any unused or obsolete entries and
2
delete them.
Repeat the software installation instructions
3
(see "Installing Software for Command|8" on
page 9).
Chapter 2: Installing and Configuring Command|8 17