Troubleshooting - CoaguSense Coag-Sense Prothrombin Time PT/INR Self-Test User's Manual

16. Troubleshooting

You may see the following error messages while using the Coag-
Sense meter. This section discusses how to resolve most
problems that you might encounter. If you have any questions or
problems during the troubleshooting process, note the display
wording and contact Tech Support at 866-903-0890 or email
support@coagusense.com.
Meter Display
REMOVE
STRIP
NO SAMPLE
DETECTED
CoaguSense, Inc.
Possible Cause
Meter turned off with
used strip in it.
If no strip present
possible shipment
damage.
Either no sample or
not enough sample
was applied to the strip
within 2 1/2 minutes
after the "Apply
Sample" message was
displayed. This can
also happen if sample
is applied on the strip
but outside of the
sample application
well.
For In Vitro Diagnostic Use
Troubleshooting
Solution
Remove the strip and
begin again.
Call Tech Support
Repeat the entire
procedure (including
fingerstick on a different
finger) with a new strip.
 Apply the sample
within 2
1/2
after display of the
"Apply Sample"
message.
 Ensure that the
pipette tip/transfer
tube touches the
sample well before
dispensing sample.
minutes
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