Troubleshooting - CoaguSense Assure PT Care Prothrombin Time User Manual

18. Troubleshooting

®
The Assure PT Care Meter continually checks its systems for unexpected
conditions. These may arise because of defective components or consumables,
environmental factors or due to user handling and procedure errors. This section
details how to resolve most problems that you might encounter. If you have
any questions or problems during the troubleshooting process, note the display
wording and contact ARKRAY Technical Support at technicalsupport@arkrayusa.
com or call 800.818.8877.
Meter Display Possible Cause(s)
ROOM TEMP
INCORRECT
SEE MANUAL
REMOVE STRIP
The temperature of the room
is either below or above the
operating temperature range
of the meter.
Battery was depleted and then
plugged into AC adapter while
repeated testing continued.
The charging of the battery
can generate enough heat to
raise the internal temperature
of the meter outside the
operating range.
Meter turned off with used
strip in it.
If no strip present, possible
shipment damage.
Page 60
Solution
Move the meter to a place
that is within the operating
temperature range of the
meter (65ºF to 90ºF, 18ºC to
32ºC) and allow meter time to
adjust to correct temperature.
Repeat testing. Remove AC
power and allow meter to cool
prior to continuing testing or
suspend testing until battery
has charged and the internal
temperature has cooled
down sufficiently.
Remove the strip and
begin again.
Call Technical Support.